East Valley Disaster Services

East valley was the preferred contractor for my insurance company however the experience with them has not gone well.
Their first visit was on Tuesday November 11, 2014. Bradley came in and inspected the house and stated the water needed to be cleaned up ASAP and there was a lot of damage. He left. I never heard from him or his team until I emailed you on Friday and asked you what they next step would be.
East Valley did not come back out until we called them and that was on Friday November 14, 2014 they had a crew show up at 4:00PM and was not sure what they supposed to be doing. I called Bradley with East Valley while his crew was there and he stated he was not sure if I wanted the clean up and that was why they did not come back out or call. However when Bradley came out the first time he stated they were sent by my insurance company and they would be doing the clean up.
On Friday after his crew had to talk to him to find out why they were at my house they eventually pulled up some floor tiles and left for the weekend. They stated the only guaranteed way to have my place back to normal is to use East Valley because they are the preferred vendor and if I choose another vendor/​contractor it is possible to NOT be repaired back to the way it was before east valley tore out some of the floors, walls and kitchen cabinets and sink, etc. and I will have a long drawn out process and probably not get the repairs the properly for a long time because my Mortgage company will make it a horrid process.
They showed back up on Monday November 17, 2014 with 4 guys and tore out some of the kitchen floor and living room and a closet in the master bedroom. They removed a lot of drywall in the kitchen, master bedroom and the living room. Once again, They mentioned if they were not named as the contractor on the check it was going to be so difficult to have my place repaired.
I asked why they did not pull up the entire floor and they said they only follow the water trail. Needless to say the entire floor was soaked and they only pulled up a small portion. After all this with the company my floor still was not dry. I ended up pulling up the rest of the floor and drying it out myself with fans. I took video and photo’s. Called East valley and Bradley said «prove it». Needless to say I have not and will not pay them for a job I did myself.
I have asked several times for copies of the work they have done for the dry out reports as well as the repairs report and I received nothing. I have asked several time for the repair estimates and received nothing.
They have mentioned more then one time how bad my insurance company is.
After the Insurance company sent me the check to repair my home. East Valley (Bradley) text me everyday telling me he was stopping by and picking up the check. I told him no. the next day he Text me and said «I recommend you let me stop by and pick up the check that your insurance company made out to you and East Valley». Again, I told him no. the check was only made out to me. After the third text I told him to contact my attorney and the texts stopped and a few phone calls started. They have since called my attorney.
I feel like I am being bullied and kind of forced to use East Valley as the contractor for my home. I feel like they are using a scare tactic so I use them as a contractor.
They should have started the dry out on Tuesday when they came out not wait until Friday 4 days later. They should have dried the place completely and not a quarter of the way and call it complete.
They should not be commending the insurance company that uses them as a preferred Contractor. That seems like a moral issue.
They should use scare tactics on their customers.

If U need a contractor to reduce your home stay clear of EVDS. They do very shoddy work. I also got charged 600 more than the insurance paid. They have U sign a form before they start work to put a lean on your home so if the insurance don’t pay U do.

they are the best and most responsive contractors in town. I hired them to repair a mold problem in a bathroom of a house that we manage and they did a great job. They come in with a fair price on all of their jobs and in fact have beaten all of the other contractors that have put bids in by a long shot. One contractor came in with a bid twice as much as east valley disaster on another job we sent them.