El Pollo Loco

Absolutely the best chicken in town! Being on a low carb diet, it’s hard to find fast food, endless options here! Their salads are also delicious.

I love this place. Clean everytime i go. Hot salsa YUMMY!!! I eat a salad with double chicken. The family eats burger king next door. No burger king for me. Thanks crazy chicken

not impressed!
ordered 3 tacos al carbon at 1.49 each and total came to 6.47.
$ 6.47 for three tacos? «you didnt want the combo? they want us to sell the combo.»
i didnt ask for a combo. cashier gets a manager and they started talking in spanish in front of me. they had a little attitude afterwards
cashier, manager and food was disappointing.
i wont be back.

Had the worst experience ever at this location. I had the unfortunate event of ordering my food and getting home to find that my order was wrong!!! I ordered TWO chicken bowls, one for me and one for my husband. Along with 2 chicken legs for my 2 small kids, well not to mention that not only did I have to miss out on dinner with my family and drive back 15MINUTES, but I also got such a disapontment with the managers way of «fixing» things. Since they did not get my order right and failed to add a second chicken bowl to my order the «kind» store manager was going to give me 2 free chicken bowls (I would get home and have 3 chicken bowls), I said no, I don’t need 3 chicken bowls I only need what I ordered 2 chicken bowls. I said I wanted my order refund since I had to drive back and miss dinner with my family and my time and gas is not free, and giving me a 3^rd bowl would not work since we are only two at home. The assistant manager Guillermo said no, his boss the store manager told him I get 2 bowls and that’s it! When I asked him what he wanted me to do with the third extra bowl that I didn’t need, he shrug his shoulders and said that’s all you get. He got his store manager on the phone and I got the same attitude from him. I’m not pleased that they tried solving the problem by being wasteful with food after I told them it was no good since no one would eat it and would just be WASTED FOOD. They could of just refunded my order of only $ 20, APPOLIGIZED for their mistake instead of giving me attitude, saved a paying coustomer, and NOT HELD UP THEIR DRIVE THRU LINE for another 15 minutes and piss off even more customers. As a business owner my self, I would rather lose $ 20 and keep my coustomer happy and coming back, than to anger them by «fixing» my mistake with what I THINK is right even after the fact they just told me it would be wasteful. As I was leaving with my one chicken bowl the asistant Guillermo was so apologetic and said if it was up to him it would have been a different story. I wonder if he really sympathized to see me so irritated or if he just said that since I asked for regional managers information. Sooo what did I leave with after that? Just the 1 chicken bowl that was missing to begin with, AND STILL WRONG!!! I asked for no tomatoes or pico de gallo, and yes sir, sure enough my food had pico de gallo on it when I got home. I even double checked that the only tomatoes on it was the one from the pico and the lady said yes. It’s sad since I’m pregnant and have been having cravings of their pollo bowl and I had been there 3 TIMES THIS WEEK. Still have proof of my receipts that I plan on e –mailing their regional manager Jose Camarena. Shame on me for not reading their reviews before going to this location. Sad to read so many people are dissatisfied as well with this location.

Alright since I live in Arizona I have always passed by this place on my way to Harkins in Mesa, so I decided a pre Jurassic World meal at this location would be worth a try. I was greeted by a welcoming service but the food paled in comparison. I ordered the 2 piece thigh and wing combo with mac and cheese. Sadly, the mac and cheese was the best part of the meal. The chicken was dry and had no classic el pollo loco taste to it for a good kick to the meal. I had doubts unfortunately whether the meat was well cooked during my experience. Additionally, the portion was extremely small for a hefty $ 7 within a fast food setting and I was left famished after my meal. Based on the crowd within the restaurant consisting of me, myself and I, I understood the paucity of individuals at this restaurant.
In the future, I hope the quality of food within this establishment is vastly improved, otherwise I’m afraid my sentiments will be echoed in similar fashion.

I normally don’t like to review chains but this is as a warning! I’ve been to other El Pollo Locos that were good but this one always has burnt chicken, we’ve gotten chicken bones in our meals two different times, and have experienced wrong orders.

Worst El Pollo Loco I have been to in quite a while. Visited here on the 12 of September in the evening. The staff that night was very rude and not helpful at all. The service was terrible, when our food was ready our name wasn’t even called. Not sure who the young lady is who may be a shift manager or manager of some sort, she is rude and had a group of friends or relatives in the restaurant getting free drinks and being very loud. Disappointed with this place and will never return to this location.

Just moved to AZ from CA, was in the mood for EPL, so I came to this location since it was closest. I ordered a poblano burrito, it was very bland, not much flavor at all. The salsa bar salsas all looked watered down and the cilantro looked old and wilted. I won’t be returning to this location.

DO NOT EAT AT THIS LOCATION!!!
The food was only average
The restaurant was dirty
It was 85 degrees in the dining room and the woman at the restaurant said she couldn’t turn it down :-(
To top it all off… I called the manager the next day to report that someone had fraudulently used my credit card the day after I used it at his restaurant. I wanted him to know, just in case there was a pattern. He was argumentative, not helpful or concerned at all. I have no reason to go back here.

The food is good. Too bad the restaurant doesn’t match their prices or quality of food. I’d say their burritos are comparable to Chipotle. This was my first time here and will not be going back. Mostly I just felt like there are so many other places with just as good of food that are priced much better and have a better environment, so why would I come here? Overall, poor value… $ 7 for just a decent burrito? No thanks. Not here.

Beginning in Mexico originally as a Roadside Chicken Stand, El Pollo Loco has come a long way since opening it’s first American El Pollo Loco on Alvarado Street in Los Angeles (I think sometime in 1980) In any event I love when I get to visit in Southern California & Arizona. That’s when I get a chance to grab me some Pollo Loco !! Such a different chicken place from the others !! Their Fire Grilled Marinated process just makes the difference !! So Many Sides to choose from, it’s getting me hungry just writing this review…
I have visited this location a few times during my visits and have always had good service. They have Horchata here too !!! Would be nice if they expanded the market to Washington State !! (Hint, Hint…) I would definitely visit here again.

Entered the drive through line at about 6 pm. I noticed the guy ahead of me giving a «thumbs down» sign out his window as he was ordering. When I ordered, I was advised that they had no white meat. Really? Now, I am stuck in this line and ended up getting legs and thighs. What kind of management lets this happen?

The food is good and a welcomed break from the average fast food joint. However, when I was eating there, something in their kitchen started beeping really loudly. I watched to see if anyone was going to turn off whatever was sounding the alarm… but no one looked affected b the noise. The beeping continued for over 8 minutes before I asked an employee what was making all that noise. She said they were cleaning some equipment. And asked if the noise was bothering me with a tone and look that showed she was confused that anyone would be complaining about it. It was very annoying and caused me to rush to finish my food just to get out of there before I ripped all my hair out.
I only give them 3 stars because the food was good. Otherwise it would have been less just for the poor service and disregard for their customer’s dining experience.

Food is OK if you go early. If not, it has been cooked for quite a while and can be dry and not the quality you would expect.

a little pricey but, DAMN, that chicken is good!

My favorite spot for those nights when you don’t want to cook but don’t want to go to a restaurant. Very reasonably priced and the food is very good. Love the green guacamole salsa. They will also give you a bag of fresh serrano’s if you ask.

It’s the crazy chicken. You know what to expect when you go here. For those who don’t know what to expect, it’s a Mexican/​American fast food restaurant that serves some satisfying flame grilled chicken at a low price. Remember that I said fast food, so this means it can potentially come with bad service (depending on the cashier) and crazy customers. I really do like this location though. I think I come here at least 1x/​every week or every other week to get a fix of my pollo bowl, overly sweetened horchata, and some bomb guacamole salsa (I seriously think this is one of the best salsas I have ever had)
They also have some great $ 5 deals going on every now and then. Not to mention the coupons they constantly give you for family meals and other smaller items. They also have a «dollar» menu but they are priced starting at $ 1.14 for a chicken taco, flan, a piece of chicken leg (yes just the leg), churros, and other things. It’s quite a value meal deal. To me, if you don’t like El Pollo Loco, then maybe your palate is just too fancy or just plain wrong. I support the crazy chicken!

I have to come inside the restaurant to make sure that my take out order will not be another mistake. Well, The gentlemen that took my order seems to have a hard time understanding my English. My order was speedy and no mistake this time. I am looking forward in the future of a service crew who can hear well when taking my order.

My favorite fast food of all time! I just spent several months away from my Arizona home in a northern state that knows nothing of Mexican food. My first stop when I returned to Arizona? You got it! El Pollo Loco!!! Authentic, fast, cheap, and oh so yummy.