Fletchers Tire & Auto Service

Love this location! I got an oil change and a tire rotation, it was quick and the employees were super knowledgeable! Would for sure recommend! (:

Crooks! The more I think about my experience with Fletcher’s, this is the impression I am left with.
I was quoted an «out the door» price for a set of 4 new tires and installation over the phone. This was from their central office in Phoenix.
They had the tires pulled from their warehouse and delivered to this local shop the same day.
When I arrived at the Broadway Rd. location, I specifically told the shop manager I only wanted the standard installation as I was not interested in buying the insurance on their tires.
After the tire installation was completed, the manager informed me that the work was done and gave me the total price I owed which was $ 27 higher than the «out the door» price I was quoted on the phone.
When I asked about the discrepancy, he glanced at the original quote and said that they had forgot to include the price of the valve stems in their quote. $ 6 each x 4.
Thinking in the back of my mind, an honest business would have honored their original quote irregardless of their mistake, I went ahead and paid the NEW total «out the door» price.
It gets even worse. After I return home I read the invoice in more detail. It is printed out that the standard installation package includes: MOUNT *** SPIN BALANCE *** NEW RUBBER STEMS IN ORDER TO MAINTAIN OPTIMAL PERFORMANCE. So it appears that rubber valve stems ARE included in the installation.
The $ 6 each valve stems I was charged for were actually an upgrade to TPMS Valve Stems which are metal covered. TPMS standing for Tire Pressure Monitoring System.
Did I mention this car is from the 1970’s. About 35 years before onboard tire pressure monitoring was even offered on passenger cars. I would like to think that even if someone with an older model car had even requested these (which I absolutely did not) that someone at the shop would advise them that they were not necessary. Instead, you have the magnanimous managers at Fletcher’s doing just the opposite.
I sent a customer feedback email to Fletcher’s outlining this shady activity and received no response.
My recommendation would be to steer clear of this business if at all possible.

They have horrible customer service and tack on almost $ 9.00 dollars in fees that they never mentioned when I first walked in. They also tried to get me to get me to buy an air filter for twice the amount that it cost over at O’Rielys. One last thing that pissed me off to no end, they left my car doors unlocked and the window rolled down. I have expensive items in my vehicle it plain to see, what the Fuck! Anyone could have marched over and took things out. I will never ever go there again. It’s a shit hole.

I was hearing a grinding sound wherever I went and when I called to see if they could get me in, and was told to come right down. I did and they got me in fast, told me i needed new rear brakes and made the repairs very quickly. And low and behold, the grinding was fixed!
The store took GREAT care of me and I’ll definitely use them again!

They severely lack in service. They love to sell you their two year alignment package, but they don’t really want to do the alignments. They will not take appointments so here I am at 11:30 am and must sit here until 5:30 pm to get my car aligned. All about the service, aren’t they? Btw all locations are the same.