Iorio Louis MD

Dr Iorio is a great pediatric doctor & I am glad we take our kids to see him. Were he an old-​time country doctor working from his house, this would be a five star review.
Doctor Iorio & the front office & medical staff are great, but the business office staff leave a LOT to be desired. They are not the least bit understanding that a 2 Week old baby may not have made it into the insurance company’s records yet, they demanded payment in full for the 4-​day-​old visit that was initially declined or they would send to collections immediately (This was at the 2 week old visit). Initially refusing to resubmit the claim, they stubbornly state their policy is that payment in full is required immediately following a denial, regardless of reason. They stated «If you can’t pay today, I expect a call on Monday!» They don’t seem to get the fact that they will drive away patients who (with their insurance companies) will spend thousands of dollars in pediatric bills in their office as the child grows up. Perhaps «Jae» in the business office was just having a bad day today, but we have had issues with them before, just can’t remember if it was with her in the past, or another business office employee.
If I based this review on business office staff alone, I would be rating them similarly to concentration camp guards (MINUS 4 stars).
Dr Iorio’s professionalism, skill, and expertise, as well as the friendliness & helpfulness of the «real» medical staff save the day & keep us coming back. He’s good enough that we can almost ignore the business office (which might be the best way to handle them anyway.)
Doctor Iorio and the front desk & medical staff are helpful, friendly, and responsive, and always seem to care what is going on with a child. They promptly return phone calls & fit in emergency appointments.