J & H Plumbing

Some jerk from J & H plumbing came close to rear ending me last Sunday. It was a j & h van on greenfield and 202 I was at a complete stop at a red light then the van comes slamming to a halt swerved and ended up in the other lane. I just got off church and I had my kids In The truck. I rolled my window down and yelled at him. If this is how they drive like maniacs then I wouldn’t trust them In my house.

I scheduled J & H Plumbing to replace some existing hardware in one of the bathrooms in my home. Prior to my service, J & H Plumbing requested I send photos of the fixtures I wanted replaced and of what I wanted to replace them with. I loved this because it gave me reassurance that we could do this with just one service call. On the day of service, Adrian, the plumber sent by J & H, took a look at what was to be done, and stated that the Price Pfister hardware I had purchased could not be installed to replace my Moen hardware without tearing into the wall and replacing the valve (which I didn’t want to have happen). THIS SHOULD HAVE BEEN TOLD TO ME BY THE PERSON REVIEWING THE PICTURES I SENT IN ADVANCE. I am not a plumber, so when I hire one, I expect them to do their due diligence to inform me. Adrian left without charging me (because he had done no work and knew I would be calling J & H back after I had returned my Price Pfister hardware and purchased Moen); however, he returned to my house minutes later saying that J & H was requiring him to charge me for a service charge ($ 62.50 after my $ 10 off coupon). If my plumber would have informed me of this hardware match-​up necessity in advance, this service call could have been avoided.
Four days later, Adrian returned to install the hardware. On his invoice, he stated that his work was tested and was «OK.» I was charged $ 319.45. We left to go out of town shortly after the install and did not have a chance to try it out until we returned a couple of days later. When my husband tried to turn on the faucet for the shower, it was nearly physically impossible (and he’s a pretty strong guy). I called J & H, and they sent Adrian out again. This time he replaced a cartridge in the valve, and we were charged $ 169.30. On this invoice, he stated that it was not related to the work done a few days prior. If Adrian had truly checked the faucet when it was installed, this service call could have been avoided. It was NOT «OK.»
I have used J & H Plumbing for several years and have recommended them to my neighbors and friends. Because of my great frustration this time, I wrote a lengthy email to Jon Hopkins, the founder of J & H Plumbing, explaining every detail and asking him to reconsider the charges we paid in light of the facts. He said the things I brought up were out of his control. I asked him to restore my faith in J & H and the goodwill that existed before this latest experience. Instead, he blamed me for buying the wrong brand of hardware (which he should have verified before the service call), and told me Adrian was honest and truthworthy and that the faucet worked fine for him when installed. I also am honest and trustworthy. I am not hard up for money whatsoever and am not distorting the facts to get reimbursed. However, I cannot stand silently by while being treated unfairly, so here I am. I’m scratching my head here about something Jon said on J & H Plumbing’s web site: «I always consider the customers, and I don’t take advantage of them.» I feel very «un-​considered» and taken advantage of. No more J & H Plumbing for me.

One of your drivers nearly side swiped my car on the freeway about 30 minutes ago… he was in front of me on the I-​10 and insanely swerved to get on the 202 exit. Which the turns into Pecos Rd.
he was swerving all over the roads and switching lanes without using his signal. Highly irresponsible driving. He is a danger on the road. He’s either high, drunk or on his cell phone. I had the passenger in my car snap a picture of the vehicle… but since the tinting is so dark on the window we were unable to see what he was doing inside to cause driving like that.
Vehicle #SC0802551

Overcharged. The guy left my house 1:50 mins into a service call. Talked and smoked with his co worker outside. Took 5 mins to load his truck and 5 mins to write up the bill. Charged me for 2:30. You do the math. They didn’t have the equipment they needed on this truck but on another truck so I was told they couldn’t guarantee their work. Ummm. $ 286 later to partially unclog my drain. I brought up my concerns and he denied them. I’ll take my business elsewhere.

I hired J & H Plumbing to re-​plumb my entire house when I bought it. I also had them install a new gas hot water heater. They did a nice job. Because of that, I hired them to install my new dishwasher,. From the beginning, I had difficulty with my hot water heater. The water was just too hot even on vacation mode. They came back and replaced parts, but it was still not right. It became apparent that there was something wrong with the hot water heater and they replaced it with the same model. Still the water was either blisteringly hot, not hot enough or no hot water, I kept calling them asking if there were others such as I who had trouble with this heater and they assured me not. I also called the manufacturer to ask if there were recalls on it. American said no.
Fast forward with many calls to J &H and the manufacturer and the warranty was no longer effective. Because hot water was so iffy, I called again. The best I could get was to change out the parts under warranty, but I would have to pay labor. I didn’t want to throw good money toward this bad product again and stated that. I finally asked them if they would work with me to replace it with a different brand. The woman who answered said that Jesse would call me back. No call. I called again to express my concern and I was told that John would call me back. I understood that my hot water heater was no longer under warranty, but I hoped that perhaps they could help me find a resolution maybe a discount on a new one. John never called back. I did a search on Google about the water heater and what I discovered was that there is a class action suit in California because the product is so bad with known problems the same as mine. I suspect that J & H knew this and when I called them I informed them of my knowledge. I told them how frustrated I was that no one had bothered to call me back and was assured that John for the second time would call me back. He didn’t. Perhaps they wouldn’t help me get a new water heater for a reduced rate but they could’ve at least given me the courtesy of calling me back and telling me so after all the money I spent with their company.
Their customer service is sadly lacking.

Horrible company, dishonest pricing — DO NOT HIRE. For details, read on:
I was quoted 89 $ per hour to fix a broken hose bib behind my house.
I was at work, but my wife was home. Two plumbers arrived to my home to make the repair. I received a phone call 37 minutes after they arrived (I compared my call log to the arrival time on their invoice) from the plumber suggesting I replace a second shut-​off valve in front of my house. He said his total time would be no more than 90 minutes.
After the job was completed, the invoice listed 247.50 for labor. The office claimed that their rate to travel to my part of town was actually 105. Since their invoice lists that they were at my house for 1.25 hours, I’m not sure how you get from 105 per hour to 247.50 — but I digress.
When I called to complain, they offered to reduce the hourly rate to the 89/​hour — bringing the labor total to 178 (2 hours @ 89 /​hr). I objected again — the plumber came to my house, completed one task (the first hose bib) and then upsold me on the second — the total time involved was 1 hour, fifteen minutes. Why am I paying for two hours of work? Their answer was because there were TWO plumbers — the plumbers swore that they did both jobs at the same time. Even though my wife clearly recalls them working in sequence and my call log agrees with her.
I leave this for you to judge — My call log shows they called to ask for permission on the second task 37 minutes after arrival, in my mind, clearly proving they did the tasks in sequence, not at the same time. But even if they had both worked at the same time — does it seem reasonable to take take a *full hour of a plumber’s time* to replace a single valve? They scheduled two guys to a job that clearly only required one, and are trying to pass on their costs to me. No thanks.
In addition to their shifty pricing, they threatened to *place a lien on my house* when I offered to mail them a check — they demanded I either fax them a form with all of my credit card info (uh, not after this treatment) or I drive a check to them that day. At this point, I figured I was better off driving the check then wasting my time with crooks. Keep in mind, this was all within the space of 24 hours, so it wasn’t like I was dragging my feet. Robbery and threats! Awesome.

I have delt with several plumbing companies and hands down J and H is the best. Jesse came out to the house to look at my problem and although it was not completely a plumbing problem he took the job and scheduled a date to fix my issue. He was very knowledgable and explained in detail all the work he was doing. They are an honest company and I was very pleased with the price and quality of work. Thank you guys so much for all your help. You are my go to people for any plumbing problems. Thanks again!!!

Paul from J&H Plumbing just left after removing a clog from a shared mainline in my apartment. Although they were called by the complex Management, J&H provided the best, friendliest service I have ever received. Their crew takes extra precautions to ensure they limit water damage if dealing with a leak and are very approachable. I would recommend J&H to anyone!