Jack in the Box

So I went to this location a few days ago and ordered food. They shorted my roommate and I a few burgers and some curly fries. I am giving them five stars because when I told them what they had done via phone… Melissa Rocha made sure to fix the problem by allowing me to come back and get the entire order for free a few days later when we were in the mood. I understand that sometimes things happen in any restaurant… how they cope with their mistakes is just as important as not making them. Thx to Melissa Rocha and anyone else that helped make that right… above and beyond. I will be back

After carefully placing my order of a #15 w/​an ice tea, 3 jalapeño poppers, 4 tacos, and an order of chicken nuggets.
I ended up getting no fries with my combo meal and no chicken in my pita, 10 poppers, and 6 tacos.
After realizing what a half ass job they did I had to return to the location and have them refund my card for the entire purchase.
I find it absolutely pathetic that a grown adult can’t simply take down a basic order and make sure that each item is in the bag before handing it to the customer. I’m sure your parents are real proud that they raised you to work at a fast food establishment in your mid 30s, let alone not even be able to do that job correctly.
This establishment is nothing short of a waste of life rotting from the inside out. Pull your heads out of your pathetic exit holes and get your act together.
Maybe consider picking up dog shit for a living, but then again you probably couldn’t get it all in the bag correctly.
#15dollarsanhour #beashamedofyourself #zerostars

Once again, I ordered the ultimate sausage burrito, and it didn’t have sausage on it.
Should have learned my lesson last time.

Apparently when their shake machine is not working they will charge you for a shake, wait for you to pay then tell you the machine is not working, give you a soda instead and not refund you the difference. What a rip off!

They ended up fixing my order after I came back. They usually have a pretty good attitude this is why I updated the review and added more stars.

I spoke too soon. Went back and they cheated me on a whole chicken sandwich. On an order that only had three items, they couldn’t even remember one of the three.

They seriously don’t even deserve 1 star, they do NOT listen to directions!!! Literally every time Ive visited this location in the last 6 months they mess up my order and I have to go back! So this time I just went back to get a refund, one of the employees said they put the money back on my card but she didn’t! What a rip off! will never be returning to this location again. Horrible horrible service!

Clean restaurant, only two guys working behind the counter, our food came out pretty quick but the people after us were in line for a long time, 2 ppl actually walked out mumbling how long they were taking.
Drive thru service seem to be quicker since they seemed more focused on those customers. If I’m in a pinch and super hungry and in the area, will be back.

What a crap experience ! Get someone who listens and speaks clearly to work the drive through! Hope that idiot working there tonight enjoys that job because Jack in the box is about as good as he will get!

I’ve always had great customer service from this location no matter what time I go. I’ve gone from breakfast in the morning to late late night snacks. I usually get potato wedges so I just wish they were a bit more consistent with how much cheese sauce they use. Though, that’s just to be expected at drive-​thru fast food.

The French fries were so soggy you could use them as shoe laces, also portions were undersized not one of the containers were full to the top, not that any of us wanted to eat them

Great Service. Gwen is usually the Drive Thru cashier when I eat here. She always has a smile and a welcome. The food is hot and freah, I have never been disappointed. I love the Breakfast Jack, the best breakfast sandwich to eat while driving. I have used their dining room also, usually on the weekends. The dining room and bathroom are always clean.

Nastiest food I, ve ever had from a Jack in the Box, tacos were stale and extra greasy, burgers were burnt, bread was stale and burnt, fries were old.

Really fast service, those nasty little tacos came with lots of shredded lettuce, which I requested, and it’s close to my house. Thanks, Jack in the Box.