Jo-Ann Fabric and Craft

I walked into this alternate universe of middle aged women and older surround by isles of fabric and craft material… I didn’t make it past the register before asking for help. I didn’t really fit in as the ONLY guy in the store, plus stopping in right after work (Heavy work boots, Dickies dungarees and covered in sawdust). By the time I made it to the cutting counter, I had to ask for help again. Got 1 piece of something I needed and asked for help again… Needless to say I had an uncomfortable time feeling like a moron. On the upside I can’t imagine a better place for anyone who makes anything with fabrics, etc. Had it not been for the saucy sass attitude at the cutting counter, I would’ve given this place 5 stars. The super friendly/​helpful girl at the register bumped my original 3 star impression.

The lady inside that runs the Viking Husqvarna shop is extremely helpful and understands the meaning of customer service. Thank you for staying a little later to help me.

The ladies here are always very friendly and helpful with all my projects. Great selection of fabrics and crafts. Also have tons of fabric patterns to chose from.

Worst service ever
I think they had two people working
No one could give me actual direction as to where I could find what I needed
Walked around the store lost looking for where they told me to go
Left empty mad and frustrated going to Michael’s

The most ghetto of all JoAnn stores. I was completely underwhelmed by the customer service… the dirty & dim facility… the surrounding ghost town of buildings… everything about it. What’s worse? The item I went to purchase was literally 10 times more expensive than what I bought it for at Hobby Lobby. FAIL, JoAnn!!!

This is a smaller location and it may seem like they have limited quantities but that’s ok by me. I’ve been to this one a few times simply because they had fabric that I wanted that have been sold out at the other locations. I also found an awesome vintage pattern that’s been out of print for about 7 years and got it on sale for $ 1.66 HA!
So on many levels, this store is better because it isn’t overly picked through and I’ve been able to get stuff that wasn’t available elsewhere.

I agree with everyone else that has said their customer service is basically nonexistent. It’s a miracle if you can a clerk anywhere in the store besides at the cutting table or the lone clerk at the register and when you do ask a question they look at you like you are speaking and a foreign-​language. I’ve been told, «No we don’t have that,» and then have come upon exactly what I asked about… WHO’s MONITORING THESE STORES???

The customer service is just bad here. The fabric and the sales at Joann’s are good, but it is frustrating when asking an employee for help finding something and none of them have any idea what you’re looking for or where to find it. Also, the majority of the employees here are pretty rude. It can be very off-​putting.

I do a lot of costum work on cars and boats and mainly shopped at this establishment because it was on the way home. Almost every time I purchased something on sale it never rang up correctly at the front desk. And the only reason I know this is because I would only buy something that was on sale. Their prices are extremely inflated! It was not surprising to pay 5x as much for an item. I have no clue how this place is still in business. Maybe there are enough people that don’t care about value to keep this place going.

The Manager Dani. This little thing is very rude, very bad customer service. If you say your going to honor something than do it. I rather shop at Hobby lobby!!!

This store had a decent selection of fabric and all the same patterns available at other JoAnn stores, but I was totally unimpressed.
I signed up for a sewing class and the instructor was 15 minutes late. Then, she decided to change the project for the class so we ended up spending the first 30 minutes of the class buying new fabric and patterns (which could have taken longer, but thankfully there were only 2 of us enrolled in this class). The projects ended up turning out well, but it was a disappointing experience as the class was stopped promptly at the end time and I feel like I didn’t get my ful allotted time.
The store is in a strip mall of not-​so-​great stores, so with that taken into account, the inside of the store looks fairly well maintained. The day I was there, there were 2 teenage boys working in the store who were unable to answer my questions which is less than ideal, but I guess if that’s all you can get to work in the store…
*sigh* I’ll stay in my corner of the valley to shop for fabrics. If this is your corner of the valley, head South to the SanTan location — it’s great.

I was impressed with this locations up-​keep. Considering the location, most of the stores are run down and diiiiirty — make no mistake, the Jo-Ann’s in Gilbert is much cleaner than this location, but from the last time I was there to now, they have rearranged the store a little and I think it has improved the overall look. The fabrics were neat and tidy, and the girls working there were really nice — although, not too helpful.
This location has your basic needs for crafty inclinations, which is all I ask.