Kerby’s Furniture

Absolute worst retail experience ever! Approximately 4 months ago when my wife and I got our tax refund (we are a recently married couple with me still in school) we decided to upgrade our furniture in our apartment. I was recommended from some family members to head down to Kerby Furniture as they are having a «Going Out of Business» sale. When we first arrived, it wasn’t all that bad since the staff seemed somewhat friendly. After quite a bit of deliberation we decided upon a love seat and couch that we both agreed upon. The only problem was that the couch was going to have to be ordered. As my wife and I are fairly laid back and were excited about the new furniture, we didn’t mind. We were told that it should arrive in about 4 weeks which seemed reasonable. I used to work Apple Retail and understand how some items can take some time to ship and etc. Well it’s been OVER 4 MONTHS. That’s right, not weeks but MONTHS and we still don’t have our couch. After over 10 phone calls from time to time to check on the status and a visit in person we are still without a couch. After speaking to Mr. Kerby himself, we were brushed off with him saying that «it is cost prohibitive to just ship the couch» because he «has to order other products» to «save on shipping.» I understand a local business having to maximize it’s costs but when you promise a product to be delivered in 4 weeks and after it has been 4 MONTHS, there comes a time when your reputation should be worth more than a buck. I will NEVER go here again. Avoid it like the plague. I can’t believe that a business owner themselves would rather save some money on shipping rather than value their company reputation.

We purchased a rocking chair from This Kerby’s Furniture– when we placed the order the guy was very nice (though I have forgotten his name) — he quoted me 6 – 8 weeks for delivery. I called 6 weeks later and the guy who answered the phone was obviously much older and when I told him we were quoted 6 – 8 weeks for delivery he laughed and said «ya, we always quote you that but it doesn’t mean anything». My chair just came in today so we came over to pick it up– we were told to drive around the side to pick up the chair and we asked if we wanted it put together since it comes in 2 pieces — we said yes. We drove around the side and the chair along with the same older guy that was so rude on the phone was standing there– before my husband was even out of the truck he already put our tailgate down (so rude– you don’t touch anyone’s truck without their permission) he then «tossed» the chair up into the truck, came over to the window and asked my husband to sign– my husband went jumped in the back of the truck and checked the chair out — before he signed anything! While my husband was looking at it the guys rudely said «it would be better if you had something to tie it down with» — obviously we do and had he waited for my husband to get out and actually get the ties before throwing it in the back of the truck he would have known that. My husband signed the paperwork and the guy said «Thanks» and went back inside and shut the door. No copy of what we even signed!
He was extremely rude and I feel he felt he was doing us a favor instead of us purchasing a chair from him when we could have went anywhere else. We will not be purchasing anything from Kerby’s Furniture again. We haven’t tried the chair out yet– but after how rude they were I really hope it is a good chair because I don’t want to have to deal with them again!