Legend Cleaners

I’ve been coming here for 2 years now, and recently there have been some changes in management and the team there. I gave them an extra star because they’re the cheapest in town, but quality beats quantity in this situation. They have «lost» quite a few of my clothing often. Recently I requested for my things to be done at 11, this is perhaps my second time requesting, the girl at the front counter says they can do it but when I arrive they said not until 5. I’ve never been more frustrated dealing with them up until this point. Now you guys know when you tell me «oh, you haven’t been here in awhile!»
Also, when you’re dealing with customers on the phone please make sure they can’t hear the conversation you’re having with your coworker.
«Should I stall him?»
«Just tell him not until 5»
Shit guys; thanks!

I have been coming here for about nine years and have to say I won’t trust anyone else with my clothing. They are efficient and always willing to help with any special requests. I do miss some of the previous employees however the newer persons are just as nice. Great prices and better service!

Poor customer service plus lack of respect for customer time. I dropped off 5 items for dry cleaning, they lost a pair slacks in the process, and they confirmed the loss according to their records, they had me return 3 different times, and each time they extended an additional day, of which I gave them a couple of days each time to be fair to locate the slacks. the boy at front is more interested in flirting with the girls in the back than taking care of customers. when Sandra finally stated they would submit a claim on the slacks, She said they would call me to pick up the check. of course that never happened either and 2 weeks later still waiting. I don’t like to leave negative feedback on accidental mishaps because they will happen, but repeated results and stringing you along are not an accident, just poor business practices. Save your money and clothing, avoid the frustration and look for a business that values your belongings, your time, and you as a customer.
Follow up — Matt, The manager did call me up, apologized for the mistake, and did try to make amends and issued the check for the missing pants.