Michaels Stores

My preferred crafts stores are Hobby Lobby and then Joanne’s. I just don’t have good luck with Michaels. I was lured here by a Sunday newspaper ad for buy one and get one free for the type of picture frames I was looking for. I took the ad with me and selected two of what appeared to the frames featured in the ad.
When I went to check out I was advised that these frames were not included in the BOGO free deal, even though the clerk admitted they looked just like the ones in the ad.
Lesson learned. Avoid Michaels and don’t be fooled by their misleading ads.

I saw the manager (she had red hair) be abrasive to more than one customer — myself included — and act suspicious of customers instead of friendly. I purposely tried to get in another line because she made me nervous. I brought in two coupons and she said I could only use one at a time, so I bought my stuff and told her I would just go buy more stuff to use the other coupon (which is probably the point — to get customers to spend more money). I went and got about $ 30 worth more of merchandise than I had originally planned on buying, which I was happy to do to use my coupon. When I checked out she came up to my cashier and said, «I hope you didn’t use a coupon. She’s only allowed to use one at a time,» like I was trying to cheat the system! I’m sorry I tried to «cheat the system» by spending more money than I had planned on at your business.

I came to this location yesterday in search of some items and had a terrible experience with an associate named Linda. She was unhelpful and rude and made my shopping experience unnecessarily stressful. She was even short with another associate who was also trying to help me (very unprofessional and embarrassing). I called and complained about my situation to the Assistant Manager Andrew and he was very apologetic and kind towards me and my concerns. I will continue to shop here and steer clear out of linda’s way from now on. I really appreciate how Andrew handled my situation.
On a lighter note: This store is basically new and absolutely beautiful. All items I have shopped for are well stocked and the lines are always short!!! 5 stars for customer service (from Andrew and Kristen), cleanliness, and product availability.

I have never written a bad review in my life but my most recent experience in this particular Michaels (20 min ago) DEFINITELY deserves one. I am reading prior reviews and have noticed that the red haired woman I had issues with has presented issues for others as well. I’m not sure if she is a manager or what exactly but the woman has an attitude problem.
I purchased a picture frame and when I got home and inserted my picture I realized it just wasn’t what I wanted. During the process of me taking the poster out that comes in all frames to insert mine, it tore. There was some sort of glue around the edge of the frame that made it difficult to take the poster out without it sticking. So I took the frame in without the poster including the dimensions inside, ABSOLUTELY NOTHING ELSE WRONG WITH THE FRAME, given I had literally purchased it 30 minutes before coming back to exchange it for a different one. The woman immediately caught an attitude asking where it was. I informed her of what had happened and she said «Oh, well now we can’t even resell it without that. Let me check if I can even take this back.» So she asked the manager who quickly responded back to her that she could accept the return. When I came back up to exchange it out with the new frame she said not a word to me the entire time I was standing there. Handed me my change (since the new frame was cheaper which I found to be a little funny) and said «here’s your receipt» and that was it. This is the reason why I rarely return anything to begin with, I don’t want to have to deal with an employee catching an attitude with me when all I want to do is return an item that is in perfectly fine shape. I will not be returning to this particular Michaels again.

Wow. One of the managers (red hair) passed me twice and made eye contact but never came to check and make sure i was finding everything okay. I have never been in this Michaels and not sure if I will be back. Not a lot of employees available to ask for help. I was checking out and these kids were playing with squeaky toys. The manager yelled at the kids very rudely. Yes it was annoying but I was not going to tell kids that were not mine to stop playing with toys. If the mothers were annoyed I am sure at some point something would have been said. The way she approached the situation was inappropriate. She was also being short with a customer who was having issues with a cricut and wanted to return it and she seemed annoyed having to do a return.

Super new location. Therefore, it is big, nice, and clean. We went late on a Wednesday and the store was practically empty. There were barely any customers to be seen. I imagine this is typically the case during weekday nights. The staff was friendly. This location has loads of ribbons and ribbons. So if you need ribbons of all kinds, small, large, pre-​made, in all shades and colors, this is the spot for you. They also have tons of frames and flowers. Loads of canvas as well but I couldn’t find any circular ones, which is what I was searching for at the time. It was a little difficult to find what I needed. I feel like the location was better before it moved but the parking is million times better so that’s a huge plus. The new store appears to be set up great for crafting events with multiple meeting rooms in the front of the store! I look forward to them offering a bunch of different options to explore!

This store is very clean but seems very small and cluttered. The «C.E. Manager» Linda was (hopefully) having a bad day or I really really feel sorry for those who work under her. She gave me a little «ugh» along with a slight laugh when I asked her to carry a heavy item up front for me (I am 8 months pregnant) as I had more shopping and that particular item would not fit in the cart. Upon ringing up at the register, the cashier rang me up for everything then scanned my coupon, well the coupon took from an excluded item so she called the manager Linda over and she was immediately irritated and said «ugh! well you probably scanned it wrong!!!». She didn’t. It was a simple computer glitch (i presented my coupon at the end) but she insisted the cashier didn’t know what she was doing and that she didn’t scan the coupon last. Even the cashier had her eyebrows high and eyes rolling trying her best to take in the comments. I felt so bad for her. The manager then took my cart and put the heavy item in my cart and asked if i wanted help out. Considering how she responded when I asked her to carry it up front and how irritated she was at the cashier, I said «Noooo Thank you» and made sure she knew that I noticed her poor attitude. Her demeanor changed and sweetly asked me again, «are you sure? because I can help you carry this to your car» NO THANK YOU. I WILL NEVER SPEND MY MONEY HERE AGAIN.