New China

The food from this place is my favorite fast-​food Chinese. I don’t mind waiting for it to be prepared when ordered vs sitting around under heat lamps. My only complaint is that because the people who work there speak limited English, it is frustrating when I have a question. They are very friendly… just unable to communicate well.

Been here a few times and have always been «off put» by the place. I called in for a pickup and the lady taking the order sounded very annoyed. After hanging up I venture over there and the same lady didn’t acknowledge me at first. I went to pay, and just as she swiped my card another customer came in asking a question about the food, something like is it too salty. The lady was clearly annoyed again and would answer with condescending logic like ‘well if you order something salty then it will be salty.‘
While I was waiting to pay earlier I can see the cook (s) in the back on the phone while cooking. The kitchen doesn’t look very clean at all.
An earlier time I had been in there, their soda machine wasn’t working and only had water in a water jug available… which was out. There weren’t any drinks on there. I should’ve left as I was dine in that time.
Another time I was dine in, I guess the owner and his/​her family decided to eat on the center table, which is cool I wouldn’t care but they were staring at my wife and I the whole time (and we stared back).
And still another time we ordered delivery. I put the tip in the order online. The kid shows up and demands a tip. He takes out his phone to call the place to make sure I had put the tip in then maybe realizes he’s being rude and just walks away.
Pretty sure I’m done with this place. And it would make me a happy man if I can even dissuade one other person from going there.

A new low for any mom and pop stores. Exemplary for when one shouldn’t open up a restaurant. The kitchen was filthy as were all the kitchen equipment. There was so many things wrong with this place that I will only put a synopsis
Food was horrible.
Management and service was terrible.
No health inspection score posted and the kitchen and establishment reflects it.
My new comparisons for all restaurants will be «is it worse than New China?»
I would recommend this place to all my enemies or to people looking for cheap explosive enemas.

We got a flyer for this restaurant a few weeks ago, and it said it delivered, so we decided to try it out last night. This restaurant was okay, at best. The delivery itself didn’t take too long, which was refreshing. It was a bit difficult to order, as there was a bit of a language barrier.
The food was, again, okay. The hot & sour soup was the biggest disappointment. It was super bland– which was so sad because it’s usually my favorite food! The orange chicken was actually surprisingly flavorful, and very orange-​y. The vegetable lo mein was also pretty good. The rice that came with the meal was too mushy, but it wasn’t a big deal.
Overall, it wasn’t fantastic, but the convenience of delivery will keep us coming back.

The customer service for this place is crap they are rude and uniformitive when trying to place a order. Once the driver arrived for the delivery he ripped me off two bucks and started walking away it seemed he did to not speak english. As a result he just kept walking and drove off in his car. Based on how rude and aweful the employees were I actually was worried they might have done something to the food which was just hard to eat and was rather plain as well

You gotta be kidding me! Its a big rip off, 99% rice and veggies, 1% meat, never again!

So tonight decided to give the restaurant another chance. I must say in12 days things have surely changed the girl taking the order great job with your etiquette on the phone. Delivery fast, and friendly. The food packaged amazing!!! The food was awesome which was never really the issue because it is good. Keep up the Great Changes and my family and I will keep coming back!!!

This is place has the best chinese food in mesa i love this place its awsome the cashiers are always very nice and friendly they always treat me and my family nice. Very nice and oh they also deliver always on time. They say 45 mins its half of that i give this place a 5 star.

This place is horrible!!! The sweet and sour shrimp had so much breading you could not find the shrimp. It tasted like it was fried in smelly old oil. The Kung Pao chicken should be called Kung Pao Celery because that’s all it was!!! Celery. My boyfriend became ill half way through his meal. I admit I have been spoiled by the food in the Bay Area, but this was the worst!!!

First time here. One of the owners is on the phone just talking loud in the eating area. The other older lady is loud on the phone in the cooking area. Our person that is supposed to be taking our order is to busy texting and not even making eye contact. I’m sorry am I’m disturbing you while you supposed to be taking our order!!! There’s another customer in here he’s been standing at the counter to order for 15min now and no one has even bothered to acknowledge him! So far the customer service SUCKS!!! Hopefully the food is good to make up for lack of service!!! Even if it is good I won’t come back just due to poor service!!! Just tasted the food… the food is amazing!!! Just wish the service was the same

Worst customer service ever. Beware of delivery! You get shorted half your order. The restaurant will not make right of their mistake. Advertised as NY style chinese restaurant however microwaved top ramen will satisfy your hungry better than this cheap garbage food. Beware of positive reviews this place is AWFUL!

I ordered the Spicy Beef Lunch Combo. The beef was an odd pink color and the flavor was poor to mediocre. The meat itself was tough and chewy. The fried rice was yellow… really yellow, and it looked like it had been sitting for weeks. I ate a few bites and decided it was not worth getting sick. I threw my food away and left. I have been to a number of really shady looking Chinese places, but I have never been nervous to eat the food. Maybe I ordered the wrong thing, but I still wouldn’t recommend this place to anyone.

I had been wanting to try this place since they delivered a menu to our front door a few months ago. Finally got the opportunity today when the Pita island was closed (it’s Sunday). It’s strip mall location didn’t deter us, and we headed in with hungry stomachs, excited for a new Chinese restaurant. First impression, was to turn around and walk right back out. It was at least 95 degrees inside, the booths were clearly bought at auction or surplus as they were literally falling apart at the seams, and the color photos of the food were all slightly blurry, with a nice yellow tint to them. We thought that maybe this was one of those Chinese places that has really good, authentic food, and therefore doesn’t need anything fancy for décor, etc. it’s a take-​out style, so you order at the counter, nothing spectacular, with that part of the meal, other than their soda machine was out of order (they had canned sodas available), so no ice, which would have been nice considering I was starting to sweat. We ordered chicken egg foo young, hot and sour soup (not for me, I was burning up), and the beef and broccoli combo plate. Total was $ 20, so price was great. Soup came out first, I am told it was «ok», but served nice and hot, so that’s a plus. My beef and broccoli with pork fried rice came out in about 10 minutes, and on first glance it looked tasty. Broccoli looked fresh and crisp, nothing over-​cooked, but the rice really didn’t look like any fried rice I have ever seen. It was yellow, like really yellow. Soy sauce should not make rice yellow, right?!? Anyway, the sauce on the meat was good, not too heavy, but the meat itself was a horrible quality, my plate was covered in oil (why would there be that much oil for beef and broccoli that isn’t fried?!?), and the broccoli left something to be desired. Lots of brown ends, almost like mold maybe. And out came the egg foo young. Looked good at first glance, but again, when you looked closer, swimming in grease. There was no sauce, and when we asked for it the waiter muttered something and came back with a little styrofoam cup of the brown goo. And it was cold, like refrigerator cold. Luckily the egg foo young was still flaming hot from the blistery oil. Ok I had intended to finish this off strongly but it’s making my stomach hurt. Never agin!

Oh how I wish I would have read the reviews before I ordered from this place. I had delivery. The place sucks. I ordered a Pu Pu platter and I’m not quite sure what was on it. I do know that there was no BBQ ribs like it said and there was some strange deep fried crabstickz that are clearly not on the menu. I also had cream cheese wontons that looked and tasted like they had been sitting under a heat lamp for hours. The sweet and sour chicken was disgusting to say the least. I would give — 5 stars if I could.

First time was the last time. I just walked in and the woman told me to pay for my food. I just walked in and she starts accusing me of not paying for food when I haven’t even ordered yet. No apology or nothing! I should have took that as an omen and left so I didn’t have to pay for food that wasn’t any good. Sorry, if you aren’t going to invest anytime in the taste and preparation of your food, why should I invest any more money?!?

I hate having to do this, but:
One entrée.
Three completely different hairs.
Gag.
My husband stopped in and ordered to-​go on Saturday night at 10:00. Came home. We were missing egg drop soup. The cream cheese won-​tons (crab rangoon) were good.
I opened the lid on my lemon chicken and noticed a thick dark hair. It ended up being very long and had been cooked in the batter that was on the chicken.
I was very hungry and picked out the affected chicken and proceeded to eat some of the meal. After munching on the broccoli that was under the chicken, I picked up a piece and discovered a curly white hair on it – it might have been a clothing fiber or a pet hair, not really sure, but I was SO DONE at this point.
Then I glanced over at the cup of lemon sauce stuff I had been given and noticed an eyebrow hair stuck to the inside of the cup halfway down where it wasn’t noticeable until some of the sauce had been used.
My husband had orange chicken and said that it was really tough and didn’t taste good.
He ate one more cream cheese won-​ton after they had cooled and said it didn’t taste so good anymore and just tasted full of grease.
We’re both just sort of grossed out by this whole meal. :(

Happy Family & Special Duck!
Awesomely cooked veggies, 2 serving per order! Love this place-​oh and they deliver!

I hate giving negative reviews, but this joint is a shit-​show. Never in my entire life have I experienced such an unorganized mess of an establishment.
Arrived at 6:45 on a Friday night. One person ahead of me in line. The cashier was on the phone taking an order. He hangs up, answers the other phone line, takes an order. Hangs up, answers the another phone line, takes an order. Does this six more times, and finally acknowledges the customer in line ahead of me. In the middle of taking her order, they are interrupted by a female cook who is screaming at the cashier in Chinese. The cashier excuses himself from the customer ahead of me. The phone rings, the cashier takes another phone order, goes to the back where he continues to argue with the cook in Chinese. Finally the cashier makes his way back to the register to finish taking the order ahead of me. The phone rings, he answers, takes the order, and then asks me for mine. — a Large Hot & Sour Soup, that’s all. — I pay, move to the side and wait for my food. it is now 7:09.
While I stood waiting for my soup, I tried to keep an open mind. Maybe they aren’t always this disorganized? Maybe they’re were left short staffed today? I decided to be pleasant. It’s not their fault it’s busy.
The driver came in to pick up some orders for delivery. The female cook screaming and shouting at him in Chinese, he takes seven orders of food to his vehicle, and leaves. By this point the line to order is out the door. People are getting frustrated, the phones is ringing off the hook, and the cooks and cashier are all frazzled, screaming at one another in a language only they can understand.
I began watching the kitchen. I noticed that none of the cooks wore gloves. None of the dishes were even being rinsed between use. There was raw chicken sharing a cutting boards with the fried chicken that was being served. One cook was stirring a bowl od Chow Mein with his hands… No spoons. No gloves. His bare hands. This solidified my choice not to eat the food I had paid for. Mortified by the negligence in the kitchen I stared at the ground praying that Jon Taffer would walk in at any moment to shut this place down. When, out of the corner of my eye, I saw something moving. IT WAS A COCKROACH. I am not kidding. A cockroach crawling across the dining room floor. Is this real life?!
It’s 7:32. My order was called, I threw it in the garbage bin, and left.
*Long story short. This is a foul excuse for a restaurant. I can’t tell you what the food tastes like. But, I can tell you that it is not handled properly and you may become very sick from eating here. — If you paid attention to the times I wrote, it took 47 minutes for my order of Hot & Sour Soup. 47 minutes to ladle a pre-​made soup into a takeout cup. Avoid New China.

I never write reviews but this is one of the first times I’ve ever had to wait for my food to cool down after being delivered. It was hot and fresh, there was nothing missing and everything was correct. The generals chicken was great as well as the chicken friend rice. I usually never get won ton soup any more at Chinese restaurants (although I love it) because there are never any noodles but I decided to try and this place filled it up! Delivered in 20 min! Great!

I walked in for the first time and had to get the cashiers attention because she was texting on her phone.
My order: veggie low mein, cream cheese wontons, white rice. (Vegetarian)
Received: veggie low mein, crab puffs, and pork fried rice.
I asked the cook for what I originally asked for, and he said he did what the ticket said, then proceeded to show me it. I said, if I could eat this I would but I’m a vegetarian. He brought me over a bowl of steamed rice and after separating the pork out of my vegetable low mein, it tasted good.
We left within 5 minutes if receiving my food because the cashier was screaming in Chinese on the phone at someone. Bad idea to go there.