PDQ Landscaping

Our property management team utilized PDQ for several home landscaping clean ups and palm tree services for several of our portfolio properties. We found it necessary to sever our business relationship after we had proactively arranged in the spring of 2013 for a property that they service for us to get the June Palm Tree Seed drop trimming completed. Their scheduler informed us that she would place us on the June schedule when they began doing their summer palm services.
By August we had not received an invoice for the job so reached out to PDQ to obtain that and discovered that this job had not been completed.
When we expressed that we wanted this job completed ASAP and that we were disappointed that the ball had been dropped (since we had been pro-​active in scheduling this service) we were informed that their palm climber had been injured, no longer worked for them and then questioned as to why WE waited until August to follow up with them.
As a customer who has arranged for services with a company I expect those services to be completed, and if issues come up that prevent services from being conducted as scheduled, it is the company’s role to contact their client base and update them. A customer should not be in a position to follow up and be sure the job you have scheduled is in fact occurring. A customer should also not have to chase down invoices for work either.
They did express that they were «sorry we felt the ball was dropped» (not that the ball was dropped) and agreed that it is a «wise decision to go our separate ways. «
As my rating states «meh, I have experienced better» and as such any work PDQ was doing for our team will be sent to other vendors.