Premier Paradise

I called this company to come out and give us a free consultation/​design estimate on our backyard remodel. BTW, I was responding to their promotional ad that came to our home. A representative for the company came out, spent nearly an hour walking our property, giving us all sorts of ideas on what they could do for us. We ended the visit by letting him know that we were really interested in him putting together a design for us along with an estimate of cost. The representative stated that he would work up a design/​estimate and get back to us in a couple of weeks. Ok, that was fine. After over a month, we still hadn’t been contacted so I called to check on the status. I spoke with the same guy that came out and he said very abruptly that he would work on it and get back to me in a few days. Well, needless to say that was almost a month ago and still absolutely no contact from this company. To me, this is bad customer service and I am happy to find this out up front instead of having these people start my project and potentially go MIA in the middle of it! Maybe our little 1.25 acre property in Paradise Valley wasn’t interesting enough for them but we have since signed a $ 130k contract with a company who was interested.