Quality Inn & Suites

I got this hotel through
2.5 stars. Rooms just felt dirty and old. The difference between this hotel and the hotel I stayed in the next night (3 stars) wasn’t even comparable. Old outdated furniture and appliances. No dishes or flatware provided in the room, despite touting its kitchenette and suite. Pool under construction as of March 2016. Spring training price of $ 85/​night.

What a joke. Minus 5 stars if I could. Rode to Mesa Arizona for Spring Training. Moderate rooms and fair price. The pool was dry and v there appeared to be some work being done to update the pool. We were not advised by the clerk that the pool was dry and there was work being done to it, so we were disappointed that we could not swim during our stay.
Now we were understandingthat the pool was down and repairs must ber made in order yo keepthings working… BUT no one warned us that we would be awoken at 0730 in the morning by the sound of JACKHAMMERS and air chisels. Are you kidding me?
Jackhammers and air chisels til noon!
No signs warning of construction, pool out of order or any type of construction taking place.
We approached the manager who said he could not do anything but did offer to give us a room with a view of yhe pool. What! Were you listening to us? Hay contraction on ghe pool you idiot.
Asked for the manager who refused to speak to us and said he had no time for us. Waited for him to reappear from his office and confronted him again about the noise and he told us to leave and that he had called the police. We said fine and waited since we knew we had done nothing wrong. When the police arrived the said this guy (manager) calls all the time. No problem and in fact the police tried to get the guy to understand our plight. Alas to no avail.
We attempted to call the corporate office but they said they would be unable to assist us until we checked out. With no choice for other accommodations we have to stay but we will not return.
BEWARE the place is not where you want to stay.

A dump that thinks it’s is a nice place $ 119 this should be the price for 3 nights. Dirty worn out rooms and a very disappointing place. Had to find something last minute so got stuck here never coming back

GO SOMEWHERE ELSE. Do not waste your money. This place was horrible. Hookers where running around. I came out my room and there was a bum sleep in front of my door in a chair. Not to mention a saw a roach in the bathroom. The Manager absolutely sucks and tries to provoke an argument. Bad customer service. The way she handled the situation makes you want to just go off. Take my advice Do Not Go Here.

Dirty room and HUGE ROACHES!!!
Stay at 3 Palms in Scottsdale its about 10 – 15 min away with bar by the pool and nice clean rooms

Not the prettiest place to stay, but it has everything you need including a small kitchen, and it’s super affordable.

Giving the place a couple stars because it was semi-​quiet and peaceful. The guy at the front desk was immediately rude and difficult. I given a room facing inside (see lovely pool), so I asked to be switched to the outside. On a Wednesday night, trust me, there was vacancies. He disagreed and said they were all full, refusing to switch me even though we hadn’t dropped one bag of luggage on even the floor of the lobby. I may be incorrect, and I’m very easy going, but the last I checked I was the one who was spending the hundreds of dollars and I think that should at the very least warrant a decent room. What really made me mad was that anytime I even tried to ask a question such as ‘so you’re telling me that all of these are full?’ The front desk guy would not even acknowledge me and just kept doing whatever on his computer. It was pretty offensive to be treated as if I was talking to the wall. Extremely rude. Started the whole experience on a sour note. Oh and the breakfast sucks.

Horrible. We stayed for a few hours before changing hotel. Rooms were dirty, used tissue paper laying the bed, despite having to change room already once. Lots of guys hanging out looking shady, clearly dealing. But no one moving them along. Guys who were high were traipsing around the place giggling to themselves. Stay clear.

Disappointment in the service would be an understatement. The room itself wasn’t too bad, if you could overlook the door that couldn’t close all the way, paint coming off the walls and kitchenette cabinets that had chips and dents in them. In addition, the bathroom had that college dorm feel to it (you know the who used it before and do I really want to know feel). The biggest issue was the security deposit that was given became forfeited if you didn’t get it within 24 hrs within check out (not explained to me). I was heading out of town and explained to the clerk I would need to come get it when I got back into town which she stated would not be an issue. When I went back for it two separate times I was told I would have to wait until the manager could get it out of the safe. I called the manager to retrieve my deposit by setting up a time she would be there and was told it was forfeited. I asked to speak with her supervisor/​owner and was told she could transfer me; however, he rarely answers the phone or returns phone calls. Ridiculous!

Wanted to stay at this location because of it’s proximity to my son’s place in Scottsdale and my brother’s location in Chandler. Intended to stay 4 days, but I mistakenly reserved only 3 nights. On the 3^rd night we come back to the hotel room to find my key does not work. We go to the front desk and are informed that I only reserved 3 nights which was verified, to my embarrassment. I asked what happened to our stuff since we left clothes in the drawers, toiletries on the bathroom counter, personal items all over the place. I was panicked at this point not knowing what happened. The manager informed us that all of our belongings were packed up but I was not contacted because the phone number on the travel site I used was bogus (I verified that it was incorrect). The manager did allow us another room, at a slightly higher rate than the travel site, and I obliged since it was my mistake. We verified all of our belongings were intact, including my retainer carefully placed in it’s case while I had it soaking in a plastic cup! The manager also allowed us to go back to the room to assure that all of our belongings were removed. We could not have the same room for some reason because she said it was not cleaned (it was). That whole fiasco was professionally handled and ended up OK. The reason for the two stars is the whole procedure it takes to check in and check out! You end up feeling like a criminal and I know it is due to other previous customers who have stayed that has made it difficult for the rest of us. At check in you show your ID like anywhere else, and a credit or debit card for a second identification, then you have to pay a $ 100 deposit that you will get back after you check out. I never had to put a deposit down before and I’ve stayed in many hotels all over the place. At check out you again have to show your ID, and the credit or debit card you presented the first time, then they call housekeeping to check your room to make sure you didn’t thrash it. So you wait, and wait, and wait. Then when housekeeping calls back to make sure the room is OK, they can give your deposit back to you, and you have to sign a number of forms stating so. Whew! What happened to the easy check out process? If you are in a hurry to checkout, beware. I asked why the strictness, they’ve had a problem with identity theft and I imagine partying people thrashing rooms and leaving. We did not experience any loud noises or partying, but that does put a scare in you on why you have to go through this process. Don’t think I would stay here again just on that note alone. Also on another note, the free breakfast ends too early 9:30 AM, we kept missing it by a few minutes.

The internet is free and quick, the bed is comfy, it is across the street from Sunsplash, it is clean, for a motel they give you shampoo, conditioner, lotion, and decent soap. The pool is clean. The only down side was that they did have to change out the A/​C unit. The non smoking room was non smoking. They do rent to long term residents, and my neighbor had a small dog. Heard the dog walking by, but that was it.
UPDATE: No hot water to shower in the morning. Asked the front desk what was up. She said she knows already. She said the is one hot water heater for the entire motel (not tiny), and that it is hit and miss. Dropping it to 3 stars from 4, since they know of an issue and act like they do not care. The breakfast is decent. Everything you would expect for a free breakfast at a motel plus yogurt, a waffle maker, and hard boiled eggs. At least there is some protein.

The stay was horrifying.
It started at check in. I was told I would have a first floor room due to an inability to walk long distances. When we got there, the only room available was upstairs and the furthest it could possibly be from the elevator. I had to unload my motorized cart at night just to get to my room; and Christina, the front desk person, was rude and told me it was my fault. She didn’t offer to find other solutions or offer any sense of concern at all.
The next morning when it was time to take my daughter to the state chess tournament I was stuck upstairs in my scooter because the elevator was broken. I was very upset at this point and sent my 8-​year-​old down to get help. She said that the person at the desk told her that «maintenance wasn’t in yet» then turned and went back to talking to a coworker!!! No one came to see if I was okay. No one showed this little girl any concern or thought. The staff just blew her off. I had to send her with another family and wait till I could get downstairs– then I couldn’t even have breakfast because the lobby isn’t handicap accessible and I couldn’t get to the breakfast.
After my daughter was settled, and I had a chance to calm down, I came back to the hotel and I realized that maybe I needed to let someone know just how horrible my stay had been thus far. That’s when I called down to the front desk and (after 13 rings) talked to Jason. Jason told me that there was nothing he could do. Never offered an «I’m sorry this is happening» and when I said «so you’re basically saying it sucks to be me.» He said «yeah.»
I would have left right then– forget the reservation and the fact that Jason had told me he couldn’t offer refunds– but my husband was at the chess tournament with the car. So I took my 5-​year-​old swimming. Other than the water being unbearably cold (in both the pool and the hot tub), that was a fine experience. The chemicals seemed a little intense, so after I took my daughter back upstairs and put her in a bath (her hair did turn green after swimming in the pool).
The water was BROWN.
I didn’t realize it till she was in it because I put all her bubble bath in, but the water was brown.
I called down again, this time I talked with Christina again who felt comfortable telling me how horrible Jason was and didn’t understand why he didn’t tell the hotel that the water was being turned off– which was her explanation for it being brown. But she didn’t apologize. She didn’t try to be concerned. She told me Jason was the worst employee there and he should be fired.
She did, however, tell me that there was a room that was miraculously found on the first floor and I could move in the next hour or so.
So I waited by the phone for the call… the problem was that the phones were broken. The one in the kitchen didn’t work at all, and the one in the bedroom didn’t ring. When we finally moved down we just grabbed our stuff and went.
The second room was similar to the first. No AC in the kid’s room, dingy, but whatever, it was just one more night. That night my 5-​year-​old decided to sleep on the fold out. We were exhausted when we got to this point, and when we unfolded it there was a rat-​sized brown clump on the bed. It was late. I folded the bed back and made her sleep on top.
I will NEVER again sleep at this hotel. It was disgusting. The staff was rude.
As a matter of fact. Our car broke down leaving town. We got stuck another night. I went to another hotel.

You really get a good deal for the price here. We will be back for our next event.
We attended a music festival last weekend in Tempe. When my boyfriend told me he found a two queen bed room for $ 55/​night, I slightly cringed. I was prepared to bring my own sheets and a bottle of Lysol…
This was definitely not the case.
When we arrived, check in was easy. Our room was very spacious, and had a kitchen with a full-​sized refrigerator. The beds and room were clean, decent sized bathroom with a large walk-​in closet. Our room was on the third floor with a view of the pool. We went across the street to a bar/​grill named Philly’s, great food, highly recommend if you are staying here!
The next morning we decided to eat at the all you can eat breakfast spot that is located in the hotel, right next to the pool. $ 3.75 for breakfast did’nt seem to bad. You get a regular continental breakfast with toast, muffins, cereal, and she will make eggs any way with a side of sausage.
The eggs were good, the sausage was a little burnt, but not in-​edible. The restaurant could have been a bit cleaner though…
We got ready for the event and then decided to enjoy a few beverages on the veranda located on the second floor. Quiet little spot in the sun, great for our pre-​gaming before the event!
After the event, we were exhausted so decided to take a dip in the jacuzzi. It was clean and did not reek of chlorine or chemicals. Usually for $ 55/​night you do not get a pool OR a jacuzzi. So it was a nice surprise.
Overall, cool, cheap hotel. Don’t expect the Ritz, but definitely does the trick.

We had a week long stay here in the kingsize-​bed suite. It comes with a kitchenette which has a sink, microwave, full sized fridge, and a range oven. The fridge stayed cold, the oven got hot, the stovetop worked as did the microwave. Because our stay was over 4 days, we also requested dishes which includes plates, bowls, forks, knives, spoons, a spatula, a serving spoon, a frying pan, two pots, dish soap, and a couple of towels.
The suite had a tv and couch in the main room and a tv in the bed room. The suite in of itself, wasn’t exactly roomy but it sufficed. The shower never ran out of hot water and the water drained right away.
The check-​in staff was friendly as well as the support staff.
The complimentary breakfast consists of hot and cold cereals, waffles you make, yogurt, hard boiled eggs, toast, mini-​muffins, fruit, cold juice, and coffee.
The tv’s reception was rather poor considering it was cable; the screen had a lot of static. It cleared up somewhat but it was never really gone. But we didn’t come here to watch the tv.
We didn’t use the pool because the pool was closed when we checked in but it did open later on.
There are laundry facilities on site near the rear of the hotel. If you use the room on the left side of the building, be warned! The dryer (there are two) on the left will eat your money. Use the one on the right.
The area is borderline sketchy but still ok to walk around. There is a 24-​hour Denny’s up the road. Also the hotel is next to a Burger King and a Chinese restaurant which I highly recommend (check my review on Beijing Noodle House).
There is a Super Walmart just south of Hwy 60 on the left.
The hotel does have late check out but it costs $ 25 more and it is good only until 2pm, after that they’ll charge you another day.

Got in tired at midnight and literally would have slept in a barn. Which was good because the room I was given had clearly not been cleaned. Used towels on restroom floor. No fresh towels. Dirty dishes in kitchen sink. Floor clearly not vacuumed. Complimentary soaps used and strewn about the bathroom. Toilet was not working properly and running water woke me up several times. «Quality» is definitely not the proper name for this Inn. I will not be returning.

Bad customer service, horrible front desk, low quality rooms. Was visiting on business. Once the police showed up I requested a refund and checked out immediately. I will not return to a Quality inn 11÷8÷2014

Horrible! The rooms are very old and have a funny smell. We had booked this hotel for 3 nights and only stayed one night because of the room conditions. There was many bugs and the smell was overwhelming. I know for sure I will never stay here again.

We had a great stay here for two nights. We stayed during a very busy weekend. The suite was roomy enough for six people. Two queen beds in one room and a sofa that pulls out into another bed in the front room. Both rooms had flat screen televisions as well. The kitchenette consisted of a full size refrigerator, sink, microwave and oven. Plenty of closet space and drawer space. There was a nice pool and hot tub outside. The only reason it didn’t get five stars is because we were in a nonsmoking room which clearly had been smoked in before. Again, no deal breaker with us though. Good government and special rates available. We’re no hotel connoisseurs, but this place met my family’s needs. If we’re ever in Mesa again, we know where to stay.

A few different areas to review here.
We live in Phoenix and were running in the Phoenix Marathon and Half Marathon. There were a total of 5 of us. I had reserved two rooms, one with a king bed and the other with two beds. I had confirmation #‘s for both rooms and both rooms were in my name. The day before our check-​in I called the hotel to confirm and to ask them to put our friends name on the room that had the king bed in it because they were most likely to arrive before us and would like to check-​in without me there. As it turned out, we arrived together so we checked in together.
I was first and was given the king room. When I advised the clerk that I had reserved the double room for me he looked for the other room and I could tell from the look on his face that there was a problem. He took my piece of paper that had our confirmation #‘s written on them into the back office where we could see everything play out on the video screen that was at the front desk. Soon a man came out that must have been a manager — advising me that we were suppose to check in the day before for a 3 night stay and when we didn’t they cancelled our room. I told him that that was a mistake on their part because I had booked the rooms at the same time with everything being the same with the exception of the # of beds in the room. He again told me that the room was cancelled and that they were full for the night and there was nothing he could do. I was getting pretty angry now and told him that it was unacceptable especially since it was their mistake and he had better find me a room. Believe it or not but he found me a room! Then when we made a joke about how lucky we were to have him solve the situation, joking that did you have to throw someone out, he told us that it actually caused him a lot of work to find a room for us! Really, it caused you a lot of work? Your clerked messed up my reservation, it wasn’t my fault and you are complaining to me that this caused you extra work?
The hotel was advertised with having a hot breakfast for the runners which it did not have. They told us that we could have a danish and coffee. We also had coffee in our room which was fine.
They advertised shuttles for the runners. Yes, this was available but we did not use this service.
Our room was old because the hotel was old. The room was very clean but did have a smell to it. I think the housekeeping staff does a fine job with what they have to work with.
Would I stay there again? No

This is a situation where I wish I had two sets of ratings:
1. Room: for the price, 5 stars
2. Management/​customer service: ZERO
As other reviewers have noted, the rooms are spotlessly clean. The linens are clean and crisp, the bathrooms are clean and everything works, the WiFi works and is easy to use. We didn’t have breakfast at Quality Inn, so I can’t comment. Our stay would have been fine except the room we reserved was not available and the staff and manager were unable and unwilling to fix the problem.
I finally had to resort to complaining on Twitter about the sucky service, which finally caught the attention of the corporate office (social media works, folks). The corporation agreed to refund one of the rooms, but it’s going to take the chain six weeks to issue the check, which I think is absolutely ridiculous.
As long as the room is available, you’ll have a good stay. If anything goes wrong at the front desk, watch out. You’ll be there all day with a manager who should be driving a truck, not working in hospitality.