Rentals America

Rentals America has been wonderful in the period that I have rented my patio home. When I initially contacted them to request a quote, they were quick to respond and set an appointment up. They made recommendations for fixes (most bang for the buck) and did market pricing. My place was rented after 5 days on the market. I have a challenging neighbor and Dee has been great with addressing tenant concerns and challenges and providing recommendations. Their prices are very reasonable for the services they provide. I would definitely recommend them.

I’m updating my review because 1) I was contacted by Luc the owner due to my harsh review. He really went out of his way to listen to me go on and on about my frustrations of the experience, looked up more information about the situation and in the end offered to make things right by refunding that portion of the deposit that was charged to me. 2) I realize that most of the issues that I had were because of the homeowner 3) I’ve never actually rented through a property management company before. They are just more strict and thorough with their processes and procedures.

We just start using the services of Rentals America and we are very satisfied.
We were concern of who will be managing our property and seems like we found what we where hooping for.
Dee has been a great property manager.
We look forward for a long and pleasant relationship with Rentals America.

Rentals America has grown over the 6 years of being a tenant and we have seen a lot of growth with the company. Luc even showed us the property in 2010 when we considered the rental. Our original property manager was Roni P. and she was great to work with. Upon being a tenant we have needed to make maintenance requests all of the work orders
been handled in a timely matter and fixed properly.
Rentals America has inspected the property every six months and we have always had good inspections each time. (We even received positive complements on our housekeeping) Prior to renting this home we were accustom to working with apartment manager’s or the direct home owner’s.
Unfortunately, the owners have decided to sell the property so, we have a unexpected move next month. Andrea T. has kept in communication regarding this matter and provided us with a move out inspection sheet to let us know what they expect from the property when we vacate.

They have contacted us and offered a refund we have decided to accept.

They are quick to address issues and always keep me up-​to-​date with any concerns with my tenants.

I have been a tenant with Rentals America for about 2 years now, and I have nothing but good things to say about them. They are very timely to get work orders submitted, they stay in constant communication, and they go above and beyond to make things right. Would definitely consider renting another property through this property management company!

Rentals America has done a great job for us! Keep up the good work Angela, you have been excellent to work with.

I have been working with Ursela for a few years now and all I can say is «she is a keeper». Give her a raise! She is awesome. Keeps me up-​to-​date on my rental units; screens all tenants thoroughly and is just plain nice to do business with.

As a renter using rentals America I would not recommend them. From charging for damages that were present upon move in, to providing false information about property Rentals America failed for me on many levels. I had to contact my property manager multiple times for a response to work orders submitted, I was billed after being paid in full and assured this would not happen. The property was left in better condition and cleaner than when I moved it; yet I was charged for missing blinds, cleanliness, and things that were accounted for in my move in inspection. Over all I had a bad experience and would not recommend renting through them.

Rentals America has made my rental experience painless and pleasant. I hadn’t been a renter in 15 years but having to relocate to Phoenix I decided to rent as i was unfamiliar with the area. I was dreading the process and also leery of dealing with a management company after hearing so many horror stories. Well Andrea Titsworth and really everyone I’ve had contact with at this company have been wonderful! Service issues are resolved promptly and with no issues by very professional service companies. I just couldn’t have made a better choice in a rental home.

Rentals America is fantastic! They manage 2 rental homes for us. We were getting very discouraged with our last property managers and found RA through a friend. When there is something that needs to be attended to, they are fast and informative. Stephanie has been our contact and she is efficient, friendly and a joy to work with!

I used service and give it 5 stars. The agents I worked with are friendly, helpful and responsive for answering question in timely manner. No hidden fees and you can stop service at your will with no penalty.

I had some previous issues with the service I had received from Rentals America. The owner contacted me directly to help resolve my concerns and issues. He was extremely compassionate and willing to do what he could to ensure I felt supported.

I am a seasoned real estate investor with four properties in AZ. Prior to finding Rentals America, managing them was stressful at best, and all ended in disasters. One prior company even went bankrupt and I had to have the properties re-​keyed! When I finally found Rentals America, property management instantly became a positive experience! Not to mention, one that I really don’t have to think about anymore.
Upon taking over my properties, they quickly and efficiently powered through all the back maintenance requests that needed to be done, and as the bad tenants that I inherited either from the old management company or from a recent purchase filtered out, they advised me and then rapidly completed any deferred maintenance issues and capital upgrades that needed to be done.
Then, and perhaps most importantly — they placed high quality tenants who ALWAYS pay on time and most who stay for multiple years. My vacancy rate with them has been so low, that it’s almost no longer a factor in my projections.
I have now been with Rentals America for over 5 years and highly recommend them. They place high quality tenants, listen and cater to owners, and genuinely care about their jobs.
The president and CEO Luc Marceau has been a wonderful sounding board of advice over the years, especially on market and area considerations, which has been invaluable when we look at /​think about acquiring new properties. He is even a licensed broker and has a fantastic real estate agent (Ben Scheier) who works with him who has helped me acquire some great properties.
In addition, my currently assigned property manager Andrea not only expertly does what a property manager should do (repairs, comp advice for rent rates, etc) but she also deftly navigates the tricky liability line in making sure she contacts me at the correct email address for properties that are in different ownership structures and even works over holiday weekends when properties are vacant if a good tenant prospect comes through. This is just one of the many reasons my vacancy rate has been so low.
Finally, my tenants have NEVER complained about their managers — and paying/​receiving rents has been positive for both sides with direct debit and direct deposit options and a great online account management tool.
All in all, as a real estate investor I can tell you that they are unparalleled at what they do. It makes me wish they were in more states than just AZ.

Luke the owner has great customer service. 5 stars for you!

Our family has rented via Rentals America over the past 2 years. Andrea has been a pleasure to work with. She was very thorough & prompt to respond to any issues that arose. Keep up the great work, Andrea! We wish you & your team all the best!

So after writing my original review I was contacted by the owner Luc Marceau. He took the time to hear out my complaints and said «let me do my homework». And homework he did! My deposit was adjusted and he followed up with me as promised. I have never had a company go so far and beyond to make things right! Thanks again for talking the time from your busy day to help me out!

Great service! They literally made everything simple and painless. Property manager always responded to my questions in proper time. Will get the service again when needed.

Kind of surprised to read the review on here. I just finished a year-​long lease through Rentals America, and had a great experience. My rep was Kelsie, who showed me the property, screened me, helped me during my year there, and followed up with everything after I moved out.
I had a few issues with the place when I moved in, but Kelsie promptly had someone out to fix everything.
When I moved out, I actually got my FULL deposit amount back. That NEVER happens.
I’d rent through them again any time.