Rod’s Ace Hardware

Twice I’ve been able to get things here the big orange place didn’t have (even online). And it’s close to home. And I don’t have to spend half an hour walking around to find what I need. I don’t know if staffing has changed since the bad reviews on staff, but the pair of ladies working when I last went through were totally helpful. I’m going to be coming here more often.

I have gone to this particular Ace hardware many times. It has always been very well maintained & organized. I’ve always received excellent customer service. I have been there several times to purchase glass for picture frames. They are always so helpful and make sure to use «scraps» they already have to ensure a lower cost.
I recently needed a large amount of glass cut for a church project. I had shopped around quite a bit & Ace was by far the cheapest. The management, particularly Alvina, were wonderful to work with. They gave me a discount due to having such a large order, had my glass cut, boxed & invoice written up before I even arrived at the store. When I had a problem with two of the pieces of glass they immediately replaced them.
I will definitely continue shopping at this location and would highly recommend them for any glass you might need.

been going for 13 yrs now, bit pricey but has what u need in a bind. the guy is ok, the women have their moments.
today i was accused of stealing a 3 dollar red bull energy drink !!! really lady? i said u wanna check me !!! i have more money than ur whole god damn family lady. i do not need to steal anything. i was pretty dissapointed in this whole ordeal !!! was it because i been sick and havent shaved in a few days??? maybe !! but it does not give anyone the right to accuse anyone of stealing depending on what they look like !!! you have lost my business ace hardware and i will make sure i tell eveyone about this

I need to go to this place more often. They have a big selection and almost always have the item I’m looking for. The prices are not much different than a big box store but not having to fight the Saturday Home Depot crowd is well worth it! Friendly and helpful staff. I am a fan of Ace Hardware.

I’ve always had good customer service. they have all your basic needs, though product is limited and prices are a bit higher than other stores.

Horrible customer service today! My husband just got gone from a trip to this store and said 2 clerks having a conversation when he entered the store were obviously unconcerned about 10 customers waiting in line at the cash register!!! Everyone looked frustrated and when he approached a clerk in the back of the store to open a locked cabinet of drill bits for him, the clerk acted terribly inconvenienced. *sigh*

Ive been going to this ACE for about 8 years. The customer service is always 5 star. Ace is a little $$ but they also carry a lot of hard to find items that you just wont get at home depot or lowes. Thanks to ALL the staff at Rods Ace hardware for helping me on all my projects.

I went into Rod’s on my last wits trying to replace a fitting from my water line in the wall of my old house to the line going to my toilet. It was a very rare threading and after asking one person’s help and he wasn’t sure if they had the correct fitting, three other people at the store jumped in, brainstormed and found exactly what I needed. Two thumbs up and 5 stars from this customer as I would have been screwed without the help they provided.

Horrible management. Lady cashier didn’t give me my change. When I asked about it she said she couldn’t remember was her reply. I asked for a Manager. The rudest lady ever she said no way was i gonna get my change, until closing. Manager refused said it’s store policy. I waited for a hour until finally they counted the register found my extra change rudely gave me my change and gave no apology. Rudest people ever i will go to a bigger chain store next time.

I love this store. The people! The service! The way this business wants to help you and actually wants you to come back again. It is worth the trip anywhere in the East Valley to come to this ACE Hardware location. They care about people over profits, they want to help you and they act like businesses use to when folks cared about each other in a COMMUNITY! I do not work for them and do not work for Unilocal.I am a real person and this places get 2 thumbs way up!

I am always impressed by the fact that they seem to have everything I need despite their size! Everyone is friendly and knowledgeable.

What I’ve always loved about Ace in general — and this one in particular — is their service ethic. The people who work there know where everything is and, more importantly, how to fix stuff.
Case in point — I recently went to Ace to buy a new handle for my front door since the lock was broken. Jim (truly the ‘Helpful Hardware Man’) showed me some new handles (ranging from $ 25 to $ 100) and then asked to see the broken part. «Hmm, I think I can fix this. Can you wait a few minutes?» Less than five minutes later, I left the store with a part that worked like new. Total cost? About three bucks. Gotta love that.
I’ve been a regular at this Ace for more than 10 years. Located next to Sprouts, It’s clean, well-​organized and they always have what I need. Prices are competitive with Lowes and Home Depot; score even better deals if you sign up for the free rewards program.