Serrano’s

My husband and I stopped for dinner at Serrano’s tonight, and both of us ordered the chimichanga with seasoned beef. Our dinners came with beans, rice, sour cream and guacamole. The food was brought to us piping hot. Serrano’s has great food, service, and atmosphere. We’ll definitely make a return visit.

I have lived in AZ my whole life and grew up eating at Serrano’s. I read many of the reviews saying how horrible the service is… not the case. We just went on a busy Friday night and had phenomenal fajitas! The service was amazing! Our server Luis never let our drinks go dry and visited the table several times. The bus boy was all over the chips and salsa/​bean dip. The manager was working the room the entire time visiting all of the tables. Any I’ve eaten there since a child and plan to continue!

we went here last month and received a survey and when I did the survey I received a code for $ 5.00 off. We went to eat here tonight and the manager didn’t want to honor the $ 5 coupon, we have been eating here for 3 years, we will never be back 707 857 Beth chk 3629 Dec 18 5:23 pm Gst 2 We were so embarrassed. Why give out a survey if you make us feel bad for doing it.

I live in Miami and we really don’t have very good Mexican food here… There are a few but not really great. Mesa has something like 240 Mexican restaurants and all of them are really authentic. My favorite is Serrano’s…Mesa…a lot of fun. Enjoy!

Liked it for years. the food is still good but they keep raising prices. I live close by on Power and on SS $. Seems every time I go there the prices have been raised, like 50 cent increase in Margo’s twice in the past 2 yrs… we on SS don’t get that kind of increase in our SS $$. So I will still go but only have a coke and still eat the Comp. chips, salsa, and beans. I would love to have a Margo but they raised prices too high. I’ll have my Margo when I get home. :-) also, they went from hand made margo’s to machine’s which make a watery margo, ICK !! I didn’t order a Slushy, I ordered a Margo !!! You would think a mex bar & grill would make a good margo. NOT !! and they don’t realize we don’t make the kind of $ they do. even to be able to shut down on Sunday’s. on our $$$$//

This has always been my absolute most favorite place to eat. I get the chicken chimichanga every single time I go here. Their beans and salsa are so good there as well.

Horrible Mexican food! I would recommend Tia Rosa or Nandos. I think it is just a cheap versions of better Mexican food that is close. Maybe their dinners are better but their lunch is plain, except the bean dip us good. I won’t go back, I think it used to be better. I haven’t heard anything good about their catering either. I had a friend say it was soggy when it arrived. YUCK!

Service was good. Loved the bean dip served with the salsa. Was NOT impressed with the baked chips or the almost raw bell pepper loaded $ 15.00 Shrimp Fajita. Was more impressed with the ham burger than the Southwest servings. There are a lot of southwestern places here and this one just doesn’t serve the quality of food for a higher rating. Unless you are on the small side, you will wish you had asked for a table. The booths are small and I mean small.

The food was really good. Not something to die over, but your typical mexican food. I have been here multiple times over the last four years. The last three times I’ve been there the food was okay, but the service was beyond terrible! The busboy who brought us chips was rude. The waitress was not interested in serving us. Honestly this was the last chance for this restaurant the third time with terrible service was just enough to call it quits. I have talked to the manager about the awful service each time and he does not seem to be interested in fixing the problem. I’m not sure if the manager beats the employees before they go out to the table, but they are always in a terrible mood.

Food is terrible but not as bad as the staff — rude and complacent. It’s basically a Latin inspired chuck-​e-​cheese! Do you’re self a favor and go anywhere else! The management is careless to complaints. Never going back —

Worst Serranos location. Will never go back. Horrible service, cold food, and terrible customer service by the management.
Took over an hour to get our food. Food came out cold, some of it was luke warm, but most was cold. The server argued that it couldn’t be cold and walked away. Manager came over and said we are taking care of your meal and walked away. Didnt even offer to fix it. The six of us would have preferred to pay for a hot meal. We sat at the table for another hour eating and waiting for any acknowledgment and got none.
There are plenty of other much better restaurants out there. I suggest that you try another location or another resaurant all together. Serranos is not worth it to me anymore. They have been going downhill for years.

Great food, service started out a little slow but got great as the dining experience continued.
Will definitely go back when I’m in that area.

Screaming screeching children that the management said was just fine.
Our really nice waitress said some nights it’s like daycare in there.
Several of the tables around us left with their food in a carry out just like we did. The food is pretty average… a shame for the wait staff who are really nice except the manager who was snide
The name of the rude manager is Jill… I hope the owner sees this. I have never written a bad review but this experience was beyond the pale.

My daughter loved her cheese enchilada, rice and beans for lunch. I loved the rice, the beans were good but the green chili burrito tasted wayyyyyyyy too salty and the beef tasted like it was canned beef The service was fabulous as we were never without a full drink, chips, salsa, or bean dip and even requested a spicier sauce for the chips and that was fantastic!. I would go back but would not order the green chili burrito.

I grew up on Serrano’s and used to love their food. That being said… Hubby and I ate at the Power and Southern location in Mesa this past Wednesday. The food was TERRIBLE and so was the service. We both got the chimichanga plate, one pork and one red chile beef with enchilada style. The food was bland and tasted old and nasty. The chimichangas were not really fried either. Server was just this side of rude, never returned to the table until we were pretty much ready to go, and never provided a receipt other than the store copy. Over all HORRIBLE experience. Waste of $ 30 some odd dollars. Never again.

The food here is a solid 4 stars, the service sucks.
This is the type of restaurant where you have to hunt down your server to pay your bill 37 minutes after she left it at your table (which is my biggest pet peeve). Don’t try to pay it up front either, they’ll send you back to your booth to wait for your server to take care of it. DEFINITELY don’t try to sub out the flour tortilla for a corn tortilla, apparently they don’t do that either.
Keep the cook, replace the serving staff, give me my corn tortillas & I’ll come back. Maybe.

Had the worst experience tonight. The bean dip was cold and below room temperature it seemed. I got my soft taco with meat and cheese only, only for it to be a loaded taco. Then when we got our ticket the reduced a drink off I thought. Nope, came back and fixed the check and charged me for the drink even though niether me or my significant other at our meals. So $ 20 down the drain to a «local» establishment that’s customer service is garbage. Won’t be back again, sad that our family ordered $ 150 worth of food from them for our family reunion. What a waste. Wow.
Also for the drink they recharged me for, the server never refilled once. So $ 2.50 or whatever for a drink I couldn’t even get a refill on. COME ON!

Stopped in for lunch. Restaurant is large; it’s hard to imagine there being much of a wait during prime dinner times. The staff is friendly and attentive, but the food… not so much.
Chips are fine; salsa is OK, and you also get a small bowl of warm refried beans. Prices are fair in regards to portion size. I do like that the vegetables they use are very fresh; I hate getting veggie enchiladas, etc. that use frozen, poorly cooked vegetables. The zucchini was fresh, crisp, and pretty good. The rice and beans were too salty in my opinion. Food was average at best.
Definitely not the best Mexican food I’ve had; I am surprised at the high rating. However, service was good (our drinks were never empty, and we didn’t have to ask for a refill on chips). The server also asked about how we wanted our check split, which helped avoid a lot of hassle.
Not sure if I’ll be back, but definitely not a bad experience by any means. Just not my kind of food.

Read some reviews before coming here so I knew it would be hit or miss. The experience wasn’t amazing but I wasn’t disappointed.
My meal consisted of a bean tostada, cheese enchilada, and a beef taco. I don’t remember what the the combo was called but I was having a hard time making up my mind and figured some variety would be nice. The taco was good, the beef was shredded and a had a lot of black pepper. The cheese enchilada was good but I prefer my enchiladas real saucy. I didn’t finish the tostada because I didn’t really like the shell.
The kids got chicken fingers with fries and said the fries were no good. I think there were only three little chicken fingers in the meal.
The best part of the meal was the waitress. She let us know about a promotion that is going on where you go online, get the phrase of the day, say it and you get a free food item. The day we went it was flautas and we each got a free one. We ordered two beef and one chicken. They were good. The food item changes daily.
I may or may not be back. With all of the Mexican food choices around here I will probably choose an establishment that I haven’t yet tried.

Putting my Mexican restaurant rule to the test, I promised my self I would not judge this place, or any place, until the chips and salsa came out. My rule is (and it almost NEVER fails me) if the chips and salsa aren’t good, the food won’t be good. Stale, store-​bought chips= entrees made with canned, processed ingredients– not fresh ones. Flavorless, ketchup-​like salsa= flavorless food you would be better off buying pre-​made at the grocery store. Try it out, it works!
After being served our chips and salsa and taking my first eager bite, my conclusion was: Not bad. Not amazing, but not bad. In fact, I only visited this place a week ago and I hardly even rememeber it. That’s the kind of impression it made on me. I ordered the Machaca which I usually love, but this seemed to be lacking the flavor and texture I was looking for. The rice and beans aren’t bad, but again, not amazing.
I would recommend this place to people afraid of Mexican food– those that rarely eat it and never venture far away from a ground beef taco. However, if you are like myself and could eat Mexican food all day every day, I would recommend you skip this place and look for the nearest run-​down, mom & pop, been-​around-​for-​50-​years, Nana still in the kitchen, local kind of place.