Sprint Store

Misleading plans… Anyone who is a customer, don’t switch your plan mid month. I ended up paying over $ 500 even though I was told it was «prorated». In addition, don’t chose the 10g plan. Not worth it. It states you can add all four lines to one plan for supposedly this one flat rate but they don’t tell you, they charge a line access fee for every line you have on there some $ 10 to $ 15. Totally in the $ 200 after all there other fees. In addition, you can chose to lease or rent to own there products. However, if your stuck in this sh*t plan and want out, you have to pay the cancelation fee and pay for the contract of the phone or tablet. Don’t worry about complaining to the customer service because I’m sure they’re outsourced and are not helpful.

Came here to purchase a new Iphone 6splus. I came in and was never greeted. I walked around and was never spoken to. I walk up and sat down and finally i get a «Be with you in a minute» 20 minutes go by before i got to ask about the Iphone. You may think the store was packed but nope it was only 3 people. I waited 20 minutes to find out they didn’t have them in the store.

Terrible customer service. They have the stereo blasting so loud you can’t hear what the person standing next to you is saying. I came store and they ignored me. It looked like they were ringing up something for a customer but they just kept visiting and ignoring me waiting. I walked out 20 minutes after still waiting for him to finish ringing up the person ahead of me. My contract is up with them and I won’t be renewing it and I won’t buy a phone from them ever again. I’m switching carriers because of the lousy experience with these jokers.

DeNiro was awesome help. I got two iPhones and an iPad and I love them. Great customer service. I wasn’t sure about sprint but now I love this Company. A couple hick ups but that was our fault and they still did an awesome job helping me out!

Alex was awesome! I’ve never been on my own phone plan so he was very helpful trying to figure it out. There was a bit of a struggle getting my number pulled from Verizon but he was patient and didn’t give up trying. I expected to come in and either leave with nothing or spend a few hundred $ out of pocket. He set me up with the plan I had heard of from a friend. Price is very reasonable and I got the new iPhone 6+ without having to pay out of pocket for the phone. Very satisfied with the great customer service and knowledgeable staff.

Went to get a new phone there was only one guy working the others were in the back. Waited for 5mins then left.

Employees sat around watching me outside while they finished their meeting at 930 but sat and walked around the store with nothing to do. then opened the door at 10:01 spint time saying it’s rule they can’t help till 10. it’s like gov’t service. to find out there equipment did not last even 1 yr. With a big sign hanging up saying «WE’RE HERE TO HELP. »

I ALWAYS get the assistance I need in here and all the guys are helpful and friendly, not to mention they have the expertise to solve any phone problems I’ve had while in town and patiently answer my numerous questions. I never feel like I’m being dismissed, ignored or not taken seriously. Top notch guys with a sense of humor when I crack a joke or make a pun. They’re all good but if in doubt ask for Jesse!
It’s nice to be recognized when I go in even though I don’t even live in town but just a visitor from San Diego. Highly recommended all around!

I have visited with this store many times. What I have been promised in contracts has never happened… And if you are not looking for a phone that gives the sales people a big commission, be prepared to be ignored.

Went in to finally upgrade my cell phone. I guess I got tired of hearing the giggles and scoffs when I tried to use this brick of a thing to make phone calls. I don’t like agreements, I don’t like salesmen (on account of I’ve been one for most of my life), and I definitely don’t like being sold.
Luckily for me, the guys here are really straightforward, not overly pushy, really seem to know the products, and frankly, did a really good job. I came in and worked with Joel, and then, true to form, I balked at the price and left. Went next door to the Verizon Store. After waiting 20 minutes to even get noticed over there, I went back to Sprint to make a deal. Joel was with a customer, but the store manager Ryan actually came out and answered all my questions (of which there were many), and in the end we bought two new iPhones and a decent unlimited plan.
I guess what I can say is that the customer service is way above what I’ve experienced before, the staff is knowledgeable, and the pricing is actually pretty fair to boot. Highly recommended.