Surgery Center of Gilbert

My son had ear tubes and adenoids removed at the center. Prior to surgery they will give you a pre-​op call to discuss billing. At the time they quoted me a price of $ 1300 but they only had the ear tubes scheduled and not the adenoids. They said the difference in cost would only be a few hundred dollars and that it was their policy to only collect the first amount they quoted me and bill me the difference after surgery. To my surprise the difference was almost double what I already paid and not just a few hundred dollars more. The center responded with «sorry for the miscommunication» and said they keep no records of phone calls with customers and their staff so they wont even tell me who called me and so deceptively misquoted me. What kind of surgery center keeps no phone records of who talked to patients in today’s day and age? When you have your surgery you sign a waiver that says no matter what they quote you they can bill you whatever the actual cost is and they hide behind that. That does not give them the right to misquote people which is deceptive, unethical and unprofessional. The point is that this center is sloppy. They obviously don’t keep good records and have lazy billing and scheduling practices. You have a right to shop around surgery centers because they all charge different rates… my right to do so was taken away when they misquoted me. So shop around, you have the right in today’s medical world to do so and you don’t have to go to the center your doctor prefers. (remember your doctor is not paying the bill, you are). Also, the day of my sons operation they still hadn’t gotten the updated order for the adenoid removal and nobody told me. So basically they added that surgery on at the last minute and they said that was normal for them to do so. When it comes to your health or a loved one, do you really want to send them to a place so disorganized and that has sloppy scheduling and billing procedures and takes no accountability for their actions and does not act in good faith? You have the right to know exactly what they are going to charge you and get it in writing because obviously they will tell you one thing and bill you another (and mine was a $ 1500 discrepancy on what they quoted me and what they charged which is not a small amount). Also in trying to settle this matter with them their staff has been rude and basically says «too bad you signed a waiver.» Next time I’ll find a surgery center with some integrity. beware of this place!

My son had to go for a tonsillectomy. His ENT is Dr Nathan Page. We love Dr Page. He’s great with our son. This procedure was done at the Surgery Center of Gilbert. Everyone was great, reception, nurses, they were all very friendly. The facility is very clean. The only thing I’d add would be a vending machine or small type of cafeteria, as we were there for a few hours and some refreshments would be nice. We had no issues with getting him pain medication, in fact, by the time we were brought back, he already had some pain medication. They gave us enough time for him to wake up and be ready to go home. All in all, a very positive experience, especially for an anxious mom of a 3 year old!

I recently had a routine procedure done by my doctor at this outpatient surgery center. The staff was friendly, the facility was clean and very modern. Everything went well, until they woke me up after the surgery. I was told I would not be in any intense pain but this was absolutely not the case upon awakening.
This is the single most painful event that has taken place in my life to date. When I woke up I was practically in shock at how much pain I was in. I kept asking and asking for some kind of relief, but the nurses said «oh it’s not that bad» and“there’s nothing I can do for you «.
The nurses rushed me out the door to my waiting ride and told me to go to the emergency room if it really hurt that bad. I was in intense pain (sobbing non stop) for over two hours after waking up until I got IV pain killers administered by the amazing staff at banner hospital just up the road from this little shop of horrors.
This was the single most traumatic medical treatment I have ever undergone. I have never felt pain like this before, and hope to never feel that pain again. The surgeon couldn’t be bothered to help, he was already on to the next patient.
I DO NOT recommend this facility to ANYONE. For any reason. STAY AWAY!