The UPS Store

Service was fast, friendly and super helpful. I was returning something I bought on Amazon, and the guy gave me a free envelope to use, applied the label and gave me tracking. I was in and out in just a minute or two, and I didn’t have to pay anything because the Amazon return was covered. Great service!

I went in today to mail in a dish network box, didn’t have tape for the box, at other stores they charged me 50 cents for tape, they didn’t charge me and were very nice.

Nick was the best customer service rep ever! I called him right before close panicking that I wouldn’t make it in time and he was patient and helped me out. If it weren’t for him, I would have been screwed! Big thanks to Nick and the amazing UPS crew. Truly a hero!

Went in for fingerprinting and was shocked at the lack of professionalism and knowledge about how they are to be done. It was my second time in a UPS store getting fingerprints done. The first location I got prints done was in North Phoenix and the Manager did an amazing job rolling my fingerprints. She cleaned my fingers with water and rubbing alcohol then she personally rolled each of my fingers and they looked great. She even offered to redo them if DPS rejected my application because of the prints.
For my second fingerprinting I went to this UPS location expecting the same treatment. The guy who helped me simply set up the ink, put my fingerprint card in the holder and told me to «put your finger in the ink and press it on yourself». I was shocked and nervous. At this point I should have walked out and found a better place to get my fingerprints done, I regret not doing so. The fingerprints looked AWFUL and no doubt will be rejected by DPS. Then he gave me a Clorox wipe to clean my hands… aren’t those for cleaning your kitchen and bathroom? $ 15 spent for literally nothing.

The worst customer service I have encountered. 3÷20÷215 @ 10:30am The woman working was in her late 40s to mid 50s sandy blond hair. I will not be coming back or shipping through UPS again. It says that they can print documents in store. I was told NO and to go print it somewhere else. So once I did that I came back and she wanted to charge me to tape the top of the box closed. I have never been charged to tape the top of a box closed. I will be using FedEx from now on.

Shipped an iPad mini… Never got scanned out by USPS and never reached its destination. All I got as an answer was «they aren’t required to scan, how do you know it never made it.» Umm why did I pay you for signature confirmation?

I am not sure what these others are saying, I went in they shipped my package for free. The guy at the counter was super sweet, really polite nice smile on his face. Before I left he even asked if I would like only tea or coffee to go! I will definitely be coming back.

My wife and I have used their services several times over the years. It is nice to have a notary just down the street who will take her time with you. They also offer great rates on large format color printing and shredding.

Are all the UPS Stores the same? If so they all charge $ 39.37 to pack and ship a boxed item to Arkansas. $ 15.45 for ground freight and $ 23.92 (with tax) to box it! The toy in a box I brought in was about 28“x10“x4″ and weighed about 8 lbs. They told me the box the toy came in needed an outer shipping box. The clerk said that would be $ 21.95. I thought total. Wrong! That’s on top of shipping! For a cardboard box! It was declared over sized– thus the premium. The lesson is to seek out a shipping box before arriving at a UPS store.