Two Men and a Truck Mesa

This was my first and last time ever using this company. They were recommended to us by 2 people so that is why I used them. not only did they show up over 2hrs late but when they did show up it was only 2 men (1 who was an older man that could barely pick up heavy items) and I was told 3 men with a larger truck would show up when I made my reservation. My husband had to come home early to help them finish because it was taking them to long. I was told when reserving that I could pay with cash or check and when the guys showed up they informed me it had to be cash in order to keep the same rate. They scratched up my refrigerator all up, I had to go get them pizza and water because they weren’t prepared with food or drinks. I called their supervisor to discuss the cash or check situation and he told me twice I would receive a call from the owner to discuss that and I left a voicemail at their office for a call back and no one ever returned my calls back. I was originally quoted by another company that a move of my size would require no more than 4hrs with 3 guys but since these guys were recommended to me I made the awful mistake of using them. 6 hrs later when these two men finished they were trying to still collect cash from me and they kept telling me they didn’t know who I should make the check out to. At one point he even suggested I make it out to him which was very shady and obviously I didn’t do that. Our move was on a Thursday and Friday was a holiday so when I called to complain Monday morning the guy who answered seemed very un interrelated in my concern and complaints. He said someone would be calling me back to address this but of course they didn’t. I called back and just kept getting the run around. But they cashed my check bright and early that day though! Don’t ever use these guys as they were a horrible experience and cost us more money to move. I was or rather do the move myself before ever calling them back!!! Very un professional and hard to see they are still in business with this horrible customer service.

This is the 3^rd time I have used TWO MEN AND A TRUCK and for good reason! Duchess is so friendly and reassuring! She estimated my moving cost to the penny again, and had me scheduled in a day! Austin and Thomas were amazing! It was a difficult move, but they remained calm, friendly and beyond courteous the whole way through! This is not your typical moving company. They treat you like you are the most important person in the world and take care of your things as if they were their own. I will continue to sing their praises and recommend them every chance I get! TWO MEN AND A TRUCK is truly the best of the best!

My wife and I were very pleased with the moving process provided by 2 men and a truck. From the initial contact with Erik and the quoting process to the actual move with Javier and Lloyd. We are very pleased with using a moving service for the first time and would highly recommend this company.

They must really be doing well, as they seem to be doing everything they can to avoid getting my business.
I went online and requested a quote a week ago, NO RESPONSE BACK.
I called 3 days later, left a message, NO RESPONSE.
I just called again, and once again no person is available to pick up the phone. I will not leave another message. I will not beg a company to take my business. I will now move on to a company that actually wants to take my money in exchange for moving services. I have about 2 weeks until my move, I do not have time to wait around, hoping that Two Men and a Truck will grace me with a phone call.
To the person running this branch: Your customer service skills need refining. I wish I could rate the service, but I could not get that far with this place. In order to rate their service, they would need to actually pick up a phone and call me back, or simply pick up their phone during business hours. With this company, that may be asking too much. If you are this bad BEFORE my move, I sure as hell will not trust you DURING my move to do the job properly.
Their message claims that during business hours «they may experience a high volume of calls.» BS. This is just a cover up for the fact that you do not properly staff your business.

Alloie, John and Nick really made our move pleasant. Their extra effort and care was well worth the money. This is our 3^rd time using Two Men and a Truck, twice for home moves and once for a business relocation. Would highly recommend!

This is my 2^nd time using Two Men and a Truck in Mesa, and they are incredible. I hired them last Saturday, March 14^th and Landon and Ryan were professional and made the move so much easier. My mom just passed away and I had to move my dad into another home and they had to make 2 stops. These young men did a great job and I personally thank them and thank Two Men and a Truck for being such a great company. They took great care to wrap and made sure all the furniture were protected well. I highly recommend them. I was quoted a little higher price and it was a little less, and that doesn’t happen often. I will use them always for any of my moving needs and will tell all my family and friends about them. Thank you again Two Men and a Truck!!!

Used them once on a move, never again. The movers themselves were very slow moving, not in any hurry. Instructed them on everything that had to be moved. Once everything was over at new place found out boxes were missing. Had to spend two hours going back and forth to pick up what they had left, that is $ 300 worth of work. Then as they were moving furniture they scratched my new floors, $ 100, then they put a whole in the wall when they were setting up the bedroom and just said sorry. So all in all they cost me $ 450 dollars to fix everything they messed up, very unhappy.

Two Men and a Truck went FAR ABOVE MY EXPECTATIONS and I would HIGHLY recommend them to anyone planning a move, big or small. The two men sent to handle my move, Austin and Dustin, did an awesome job and had a fantastic attitude throughout the entire experience. They were friendly, approachable, professional, helpful, knowledgeable, and efficient; but most importantly, they were FAST and extremely careful with my belongings! They made me feel as if they cared about my things and the time I was paying for, just as much as I did! I’m so glad I chose Two Men and a Truck – they turned my move from an overwhelming difficult situation into a breeze! Thank you so much, Austin and Dustin – you guys were awesome!

This is the first time we have hired movers and we were very please with their services. I called multiple company’s to get quotes and they were the most efficient in getting back to me and very organized. We moved from one house to another and the quote that they gave us was very close to accurate ($ 75 more than we actually paid!). The movers were on time, very efficient, organized, put everything in the correct location and did not break one thing! I would use them again and highly recommend their services!

Juan and Jordan were great today! They were professional, polite and quick. Our home has a spiral staircase that they handled with ease. We were also located on the second floor which is never a bonus for movers. We were impressed with how fast the move happened and would recommend this team to anyone who is moving.

My grandma hired them to move her stuff into her new home. We have been sitting here waiting them for since 11 am. They were supposed to be here between 11 and 1. Shortly after 1, we called to see what the status was. We were told their earlier move was taking longer than expected. The man told us he would call us back and let us know a more accurate time after he got a hold of them. About 40 minutes later, we called back because we hadn’t heard anything. After waiting on hold for a while, we were told they would let us know when the guys were done with the other move. A few minutes later, we received a call saying they should be here about 3:30. At 3, we received another call saying they had just finished the other move. They were going to stop and eat and that they were about an hour away, so we can expect them around 4:30. Biggest complaint? No communication at all! If they had called us when they first realized it was going to be later than they expected, we could have been taking things over in our truck and doing other things we needed to! Not sitting around trying to chase them down for answers! This is completely unacceptable! Please don’t put yourself through the hassle and stress of using Two Men And A Truck… Oh, the only thing they did do was give her about 10% off for the inconvenience… This may change after they actually get here and move things… But so long as they have given me this much time, I thought I would make some good use of it.

what a joke i will never recomend these people. they said 29.00 an hour i had a total of 10 things to move this guy who really couldnt even speak english comes and says will be $ 400.00 i said even at 4 hrs it still does not come to $ 400.00 he then said ok, ok wait let me give you a different deal. told him to leave its not make a deal on how much money ur going to get tipped.

I used Two Men and a Truck last Friday. This was the worst moving experience I’ve had. First they were slow. I am twice the age of the two movers that showed up AND I’m out of shape however I was moving stuff faster than they were. One of the movers even made a statement that I was «out moving them». You would think that would have encouraged them to step up their pace a little bit but it did not. They took so long that I had to cut the move time short and we ended up having to make four trips of our own to finish the move. I used this company once before and the movers were hustling and moved me in less than half the time and far cheaper as they charge by the hour. I had more items then than now and I was moving 20 miles away. This current move was less thank 5 miles from my current location. When receiving my follow up call the next day to see how my move went I described this in detail and did not receive any solution to this issue but a whole bunch of excuses about how the second crew couldn’t be compared to the first. The first team is the ONLY reason why I went back to this company for repeat business. The next day I received an email with a follow up survey and still no resolution. After all this they then ‘accidentally’ added a $ 40 charge to my bank account for a tip!!! They have said they will correct this charge as well they should because it was not authorized. I wonder how many others receive this ‘accidental’ charge? Seems like a potential fraudulent practice if it was in fact not an accident. After two sets of complaints I am not sure why they would even think that I’d be tipping the crew that showed up. If anything, I should be compensated for having to complete my own move! Very unprofessional follow up response to a far less than stellar moving experience.

I am only giving them 2 stars, because they bailed on us without even finishing the job. We hired Two Men for a local move in Gilbert, to get us moved into our new home in Val Vista Lakes. After a very long day, the two gents that were moving us had to call it quits for the day; unfortunately, there were still items that didn’t get moved to the new house, and furniture at the new house that they had disassembled and not re-​assembled. And they didn’t properly disassemble our office center, and splintered the wood supports that hold the hutch onto the desk. And all of those boxes that we had painstakingly labeled with the color-​coded tape with the rooms printed on it, the boxes ended up randomly piled in the garage and never made it to the corresponding rooms in the house. At quitting time they guys had to go home for the night, and Two Men left us with a huge mess left to deal with.
I ended up renting a Uhaul to finish the job that Two Men and a Truck did not complete, and have yet to get the office furniture repaired and assembled.
Moving is a very stressful situation, and I was counting on Two Men to make the process seamless for us. Sadly, they just managed to make it more stressful.

They gave me a very accurate estimate over the phone, were extremely interactive and attentive, real customer service. They made this move go so easy that I will never use anyone else. I’m just thrilled I was smart enough to use a mover instead of trying to haul my stuff myself and even more thrilled I used these guys!

This is the second time I have used these guys. First time was pretty good but it took an additional trip and more hours than the estimate which was a few hundred dollars more out of my pocket!
The second experience was a disaster. Two very young, very inexperienced boys who were clearly just learning while charging the full price of professional movers.
Very friendly and hard working loaders with a good attitude. Unfortunately way in over their head to be considered professional movers!
Find a few teenagers and save yourself the disappointment of expecting a professional moving company!!!