Ultra Nails Spa

**LADIES: CHECK YOUR BANK ACCOUNTS AFTER LEAVING THIS PLACE!!!**
…how many people is that happening to that DON’T notice?!
Before this week, I would have given this place 5 stars! …I’ve been going here for over 2 years… then this week… not only did my nail lady (someone I had never had before) hurt me (woke up a day later to my finger throbbing and a huge sore on the side of my nail) but I checked my BANK ACCOUNT and had been charged for a tip (at 35%) that I had NEVER authorized! (I tipped the lady, even AFTER she hurt me, over 20% IN CASH at the time of service!!)
When I went in to inquire about the «over charge» the manager proceeded to tell me that I was lying and that they would never have done that… he flipped through his receipts, found mine: clearly marked with a slash through the tip section and the total the same as the subtotal… he then claimed I must have been the one to make the «mis-​charge» (…uh, how could I have done that?!) and that I was still lying. He wanted proof, so I pulled up my bank account statement that showed it had cleared the day before… «sometimes they charge and then fix» was his response (which, had it been pending… maybe I’d believe… but the charge had POSTED)… after insulting me some more («it’s just $ 7.50») he finally convinced me to let him figure it out and call me later…
Hours later he called to let me know that the «company» (whoever that is) did IN FACT charge me for the tip and no one knew how it could have happen… whatever… he said they could give me my money back right now, on my card or I could come in to get the cash. Uh, my card… right now… Ohhh, the «company» lost my information so I would need to give him my card number… HAHHAAH. ya right, they’d probably charge me again! Needless to say, I had to go back in and get my cash.
Only at the VERY end of the conversation did this a-​hole finally say «sorry this happen».
After being hurt, which went totally unaddressed by him, being «over charged» (to put it nicely) and then being told I was a liar… I am totally disgusted with this place and his attitude. Hasn’t he ever heard of the «customer is always right»?! Had he started the conversation with «I’m sorry this happen to you» in the first place… I wouldn’t have had to make a scene (I was shouting while client’s were in the chairs) and would have been generally nice.
As I said, when I stormed out the first time, I WILL NEVER GO BACK TO THIS PLACE EVER… WHO KNOWS HOW MANY PEOPLE THEY HAVE DONE THIS TO THAT HAVEN’T NOTICED!!!

While my friend has been here many times and likes it, I had a downright awful experience. One finger was chafed bloody from their rough treatment and frankly the cuticles of the rest of my fingers fare little better. The technician didn’t bother to check with me on shape or length (probably because they were all going to wind up with different shapes and lengths anyway, as they did), the edges are rough, the color sloppy, and oh by the way I have a bubble in the gel of one nail. I will *never* be returning.

Avoid this downright awful, sorry excuse for a nail salon at all costs! I wish I could give negative stars, it doesn’t deserve the 1. I went in for a fill, simple 20 minute procedure. Before I knew it, she had filed my nails completely down! I asked her what she was doing, I just wanted a fill and she said she was doing a fill, white and pink, and I yelled NO! But it was too late. I was forced to get the whole damn thing done.
So just after she started, she was soooooo aggressive in filing my nails down to nothing, that she damn near made me BLEED! I screamed! She kept going, did it 3 more times. I told her when she started that I don’t want them too paper thin because they’ll break in a day. So what did she do? Made them paper thin — the absolute thinnest I had ever seen — i wish to god I was exaggerating.
So I told her they were too thin, not right. She kept going, did the next nail — I’m not even playing — ¼ thick. I swear out of spite. I asked her what the hell she was doing, was that a joke? She said «it wasn’t me.» WHAT??? I made her fix it 3 times. The rest of my nails — paper thin. I told the manager the whole time she was messing up and causing me pain and he still charged me full price for the full fill. I went in for $ 20, 20 minute procedure. Left AN HOUR AND A HALF LATER paying $ 40 for a nail job I had made clear I hated from the start.
I am crying in so pissed off. This place can go to hell! I hope it shuts down. I’m turning them in to the BBB.

Less than one star if I could! They do not properly sanitize their equipment and I ended up with a massive staff infection on my toe that required a very painful surgery to fix. Avoid!!! Horrible.

Very nice place. I had a pedi and gel manicure here, it took about two hours start to finish and that’s with having my nails done at the same time so make sure you have enough time. A lot of pampering and it is worth it. It is very clean inside and does not have a offensive chemical odor like other places. They do a great job and will do special designs on your toes or fingers if you request it.

I just tried Ultra Nails for the first time in a longtime and I was pleasantly surprised. I tried them about 4 years ago and was not happy. But with any business give them time and most will change. The nail tech was very personable and did a nice job. I am a disgruntled client from Happy Feet, although I loved my nail tech I did not like the owners especially since they expanded.

Very nice location close to Las Sendas. The staff was very friendly. Joseph did my nails and he was very nice and professional. They were a little pricey but the place is clean and I really like my nails. I got a mani/​pedi. I would definitely come back. My only complaint is that they do not have the staff to have one person doing your pedi while another person works on your hands. I’m a mama with little ones and my free time is precious. I ended up spending more time there than I would have liked but they were very nice.

Best set of gell nails I have ever gotten. Very clean and professional. Will be back

The place is beautiful, wonderful staff for comparable prices. I’ve been going since I moved here from Atlanta almost 2 years ago and I’m thrilled!

Great service, clean, and fair prices. I have been using this salon for close to 6 years and the staff are all very good at manicures and pedicures. I haven’t had waxing done at this salon so I can’t comment on that. But if you want a good pedicure, manicure, fill, or gel nails, this salon is one of the better salons in Mesa.