Unique Landscapes By Griffin

My review is similar to Esme J. My first call to make contact and ask for a sales visit, was greeted with the receptionist telling me they do nothing under $ 15K. Their follow up seems to come from a software generated tool using email. They are more focused on collecting data, than interfacing with their customers. I found a competitor who is doing my pool, synthetic turf and pavers at a competitive price.

They Suck! Employee (Scott Dibble) came out and took measurements. Said he’d get back with a computer generated sketch/​plan of my prospective yard, the following week. Never heard back and when I emailed him, he never responded. It’s been over a month now and no contact.

Much like the other review, I had the same issue. Chris Griffin says he personally wanted to respond, yet I get a form email telling me I’m not spending enough money for him to even bother giving me an estimate. Great way to run a business, and I find it hilarious that he has the gall to assume any budget is set in stone. Fantastic business model. I will be taking my business to someone who knows how to run a company and believes in customer service.

I would like to give it zero stars but it looks like I have to give it something. I sent in a request for a quote to remodel our backyard. If you’re looking to do something for 5,000 and under don’t even bother requesting a quote. The first email response I received from Chris Griffin the president stated he looked forward to contacting us and that his company would gather information on what we were looking for. Well, 8 hours later I got a second email from Mr. Griffin stating his company was too busy with ‘larger projects’ to basically bother with a ‘small project’ like ours as he put it, he was so kind to give us a referral to 2 other companies who would be able to help us with our smaller project. Thanks Mr Griffin we will be taking our business elsewhere.

Very happy with our decision in choosing Unique. From the start they were responsive. I had contacted a number of other landscape architects and design companies and individual contractors. Unique was the only one that called me and emailed me back promptly. Then during the initial process and design period, Chad was very flexible and came to our home after hours and made the process easy and comfortable.
I considered hiring a laborer for some of the work and contracting it myself but we didn’t have the time to manage contractors and didn’t want to deal with the risks involved not hiring a legitimate company. We are very happy we went with Unique instead because it was stress free and a fun process with them.
It was amazing how a whole crew came in worked daily to get the job done, they were all so nice and respectful.
We are extremely happy with the results of the front and back exterior of our home is stunning compared to the 20 year old landscaping that was there before that we redid. They gave our pool a facelift, since they are pool designers as well.
We are listed as a reference for Unique so feel free to ask them to stop by our house in the Islands Community of Gilbert to see the work and get ideas for your new exterior and landscaping of your home.