USA Auto

I’m very late in my review buuuuuut, it will still happen.
So here goes… I can’t even triple saying not to ever get your future car from here. I got mine from here back Jan. 2014. I started off doing my business with a guy named Jay. WORST SALESMAN EVER!
We started off good. At the time there was an Audi A6 there. He assured me he could get me into that car no problem. As we started on all the paper work and getting everything started. He would complain to me about his family life and how they are always fighting, and how his wife was now starting to work there with him.
Okay, I get it sometimes they try to associate with you, but this was to the point of ridiculousness. Almost like he wanted me to feel pity for him. So then not only did the paper work take over 6 HOURS. Jay started complaining about not feeling well, and ASKED ME TO GO ON HIS COMPUTER AND FILL OUT MY OWN PAPER WORK AND INFORMATION! Like this is your job!
If you aren’t feeling well go home and have someone else take over. He continued telling me how much his life was so horrible, and this that and the other. About all his kids and how they pretty much all suck at life and are pretty much just costing him a fortune, and how then his house had caught on fire…
EVERYTHING he said was about his financial problems. All I could think, was like, dude, your getting the sale. Chill bro.
The next day, the check engine light comes on. I take it and have the code read. 3 codes come up. Being an Audi, parts alone for each problem are close to $ 1000. So I take it in, and they keep it there over night. They tell me, rather than fix the car, it probably cost more on their end to actually fix it.
They would rather put me in another car. I agree, and end up with an other car. :-(Obviously a HUGE downgrade. Buuut nonetheless Im in another car. again, another 4 hours to get the paperwork on that one going and some what finished.
a few days after having the lacrosse, the light comes on. I bring it back in and was told that it was just needing an oil change… Shouldn’t that have been done before purchase? Next thing I know, they are telling me that the finance company cant find my paper work, and no one there knows where any of my information is.
The only one to help keep me any kind of sane was the reception lady. She was amazing. I complained to the owner about Jay, he gives me $ 200 off of my bill for «having to work with Jay» is how he worded it on the paper.
So at least 2 weeks go by and I have no idea where I should be making my payments. Its my 5^th time at least coming in to try to figure things out. Literally sitting there waiting to even be acknowledged for over and hour. Twice. The only one to talk to me, again, or try to do anything for me… Reception lady… I honestly can’t remember her name. But she is married to a guy who works in the service department.
Anyhow, so then give or take, a week, after my 14 day warrantee wears off, the crossover pipe busted. The mechanic said it should have been something that was noticed as going out before the car even left the dealer ship. Buuut… No… I had to pay $ 900 to get it taken care of.
That place was just one problem after another.
Anyone who cares about the value, and quality of a vehicle, go anywhere but here.

DONT BUY A CAR FROM THESE CROOKS! Bought a car from these losers, car break down few days later. Put in a second car, that one breaks down as well. Third car, which is a hybrid and that one breaks down. They tell us their mechanics don’t have the equipment to fix and that we must take it to a ford dealership at my expense! Do not buy a car, save your money!

I wish I had read these reviews before I got roped into a contract with these people. I bought an SUV at USA Auto in November 2014 after I specifically told the salesman (JR) that I needed something safe and reliable because we had a new baby in the family. JR asked that I bring it back within the first week for simple maintenance issues needing to be addressed. All issues were ignored even though we left the SUV there for over a week. The key has never fit the door so we can’t even lock our vehicle — how simple is that to fix? Got notified AFTER the purchase that it was a salvaged vehicle. Driver’s door does not open from the inside, gas gauge doesn’t work, front passenger door inside panel falling off and caustic smelling liquid seeps into the passenger compartment floorboard. So many problems I had to make a list to remember them all. Had a computer diagnostics test done on it and came up with 9 error messages. I have visited the dealership 6 times, called more than I can count and even emailed them. I simply want a reliable vehicle for my money — whether it is the SUV that gets fixed or trading in for something more dependable. Seems the only one that can do anything is the owner Rick and he is always either in a meeting or out sick. The assistant manager took a copy of my list and stated he would be sure to have Rick call but he never did. This lack of customer service speaks volumes about the kind of organization this is — stay away — very far away. Zero stars for you Rick!

This place sucks i was less than a week late on my payment and they took my car they never worked with me

I Bought A Mazda in early spring 2012, and they day I found it and picked it out the dealer told me that they had just gotten it in that day, I was getting my loan on that following monday so they had an entire weekend to get the car in shape to sell. After purchasing the car within the first week I noticed several issues with it, I called the dealership and they gave me a number to their mechanics to have the issues looked at. I called and called and could never get in, when I finally did get in, I left with my car with one issue fixed completely, one that they said they fixed and two unresolved. Shortly after I had Life changing events occur and was forced to move to Illinois, about amonth after I moved back One of the initial problems started acting up again and ened up being a disaster, After having a neutral party mechanic look at it he said that the damage that was there was not possibly caused in the time since i owned the vehicle and should have been repaired before i bought the car, also said that when they told me they had «fixed it» really they had just «redneck rigged it» so that it worked well enough until it broke down. THe mechanic said that I was lucky to be alive that had it come apart while I was driving i’d most likely be dead. They said they repaired it but really they jut rigged it knowing i’d know no different. My mechanic fixed it and it cost over $ 800. I called USA auto to explain, nicely what happened and I was sure that i could have my mechanic send them a bill, and in good faith and business they would take care of it, since it should have been taken care of initially. NOPE, I was told it wasn’t their problem anymore. Just recently I had to do another $ 300 repair that i was informed stemmed form the original problem, that is now $ 1200 I have out into a car on top of the initial $ 9000 i paid, and i haven’t even had it a year. I am giving USA auto one last chance to make things right before I too, take legal action.

We bought a 2006 Chevy Colorado from this dealership in Oct 2010. Drove the truck for approx 6 months and it started having problems. Just ran aweful and everything we did didn’t help. We finally took it to AAmco and they tried to put it on a diagnostic and it would not connect. They went through the truck with a fine tooth comb and found that the Body Control Module had been tampered with and was fried and wiring harnesses had been disconnected. The truck would not pass smog and in order to repair the damage to find out what was wrong with the truck it would cost $ 800 just for the BCM. We went to USA Auto for a sound vehicle and got a vehicle that wouldn’t even pass smog! Our mechanic said that it is possible that the BCM was disconnected so it would pass smog initially, but it can’t run without the «brains» forever. Well, it didn’t and we still owe a fair chunk of cash. As of now, the finance company has the truck and says they will have it fixed and put it at the end of our loan. We ask, «why should we have to pay for the damage that someone else did?» We WILL be filing a formal complaint with the Arizona AG’s office and possibly seeking legal action. So, USA AUTO, if you read this you better get ready for a fight!!!
They sell junk and overcharge for it and will find you the highest percentage rate they possibly can!!! Don’t buy from this dealer!!!