Valley ENT

RUDE. You’ll end up in the ER wasting money for some medicine you could have attained at CVS because Dr. Yin refuses to prescribe anti nausea when you’re throwing your guts up at 6 am. If you have any genuine concerns during your one month checkup don’t bother bringing it up. He will whisk you out and claim he’s «Never heard of that before.» in a condescending way, even though a quick search will show many people with the same symptoms directly after surgery. He doesn’t seem to care about you as a person so I refuse to let it go unknown. The surgery was fine, but do you want someone who won’t give a shit about you when you’re at home recovering and need a basic prescription? Choose wisely.

Horrible horrible since doctor entered room he was nodding his head that why did I even go in. I go to doctors to get answers not for them to just say just normal… I even felt like walking in since he entered with such face and nodding head

Absolutely horrible experience. I had horrible sinus pressure and came here in hopes of answers. I spent literally 5 minutes with the Doctor, he told me I didn’t have sinus problems, but maybe mono or some other autoimmune disorder. He looked on WebMD for the symptoms I had and showed my wife. I’m not making this up. He said he could take a CT scan if we wanted but we were cash paying customers and didn’t have the money for that. He gave us no new information and after 5 minutes we left. He gladly took our money for doing nothing. After going to other doctors come to find out I have severe sinus issues and problems with my ears equalizing. This was the worst experience I have ever had at a doctor. Avoid at all costs. Very arrogant, not helpful, and unprofessional.

Dr. Gavin Gonzales is an amazing physician. He took great care of my son and performed his ear tube surgery. He even took a quick look in my husband’s ears even though my husband did not have an appointment. I would highly recommend him for any ENT issues

0 if it would let me. Made a new patient appt and gave all of my insurance info over the phone to make sure it was all accepted. Took the day off and took my son out of school for this apt and get to the office only to be told they take my insurance but are contracted through Banner and my insurance is a contract of Dignity Health. Shouldn’t you let someone know this before they plan for this apt? I was so annoyed and now I still have to find ENT for my son as he continues to suffer. Thanks for Nothing!

Apparently a 9 am appointment with an 8:30 check in time (new patient form needed to be filled out) actually means 9:45 and with a toddler it felt like much longer. The doctor was nice, helpful and I believe will be able to help my sons ear infections howeverI am so annoyed by the wait I’m un able to give any more stars. They clearly don’t have respect anyone’s time but their own.

WOW. I have never had to call so many times to make a new patient appointment in my life, asked if the dobson office opened later. Nope, opens at 7:00 AM, I was transferred 4 times as the other offices do not schedule for them, tried to get in to ahwautukee and between rude service on the phone and unhelpful employees who make it impossible to try to get in. I will be taking my business elsewhere.

I would give this 0 stars if it would let me. Office staff is terrible, nasty attitude and a general don’t give a crap. Arrived at 1pm with forms already completed, 50 minutes later i find out he is running an hour behind, and I can choose to wait or leave. If this doctor didn’t come highly recommended and I hadn’t already waited a month for an appointment I would have left. Hopefully the other offices aren’t this bad.

$ 240.00 New Patient FEE
$ 122.00 «Surgery»
$ 65.00 Binocular microscopy
— — — — — — — — — — — — -
$ 427.00 TOTAL
This is what my bill looked like after going in to have some earwax removed. EARWAX! If you want to be rushed through your visit and then overcharged, this is the place for you. Had they mentioned there would be a $ 240.00 new patient fee, I would have turned on my heel and walked out of there. When I called and asked for the undisclosed fee to be reduced or removed, they refused. Not sure how they get away with this.

Took my 4 yr old to see Dr. Hobgood at the Scottsdale location. Night and day difference compared to another ENT dr. we had seen before. The visit was clear and informative. I left with the answers I needed. Much better than being confused and wondering what we were going to do about our toddler’s issues. I would recommend anyone to see him for their ENT needs!

Yeah yeah, my good friend works here but that is not why I’ve given it 5 stars. I’ve given it 5 stars for what they’ve done for my allergies.
Allergies? At an ENT place? Why yes! My friend is an ear doc and having known me for over 15 years AND living in SAvannah with me, she knows how bad my allergies were there. They are FAR worse here. I’ve pretty much had a headache, runny nose, sore throat at least every day since I moved.
Allergy pills: please. worthless and if they don’t knock you out they make you hyper. Shots: tried ‘em. Eh. I’ve had to go to Urgent Care several times because my throat has nearly closed shut due to the amount of crap in the air here.
So, probably because she’s sick of listening to me whine, bitch, and hack up a lung; she told me to come to the office for allergy testing. I balked and told her pills and shots are not working here.
This place offers something new: allergy drops. Now, they are NOT covered by insurance because well, the US is always a day late dollar short in medical advances. Europe has been using these for years. Less side effects, you only go in every three months for new dosage/​refills, no copays every time you go in like you do with shots, and no cotton mouth, no hyper/​drowsiness.
I went in and got a new allergy panel to find out of the 24 common allergens here, I’m highly allergic to all 24. So I qualified for the drops obviously.
YOu are given a vial of a personalized elixir made specifically for your personal allergens. They give you enough for 3 months. YOu place these drops under your tongue each morning, wait 3 minutes and swallow it. Boom, done.
So far. So good. Thank you valley ENT!!! Thank you for being a innovator here in the States. They were also VERY clear that ain’t no way insurance will pay for anything other tan the allergy panel. But, the cost is equivalent to if you had to go in for shots and pay a copay.

I went to Valley ENT on a referral because of throat problems cause by working in a call center. Dr Yen refused to speak with my employer or release medical info unless I paid extra. Two months later when Dr Yen finally spoke with my employer, he told them he cleared me to return to work without even seeing me again. Thanks to Valley ENT, I lost my job and still have a very week voice. I would not recommend Vally ENT if your career depends on it.

I love Dr. McKenna, he’s fantastic with my boys. However, the reception staff at this office are horrid. Rude, refuse to listen, condescending and overall unpleasant. I will never come to this office again. The ahwatukee office is where you should go if you want to be treated like a human being, and not a number.

This Dr. was directly responsible for the death of my 3 year old son. He recommended having his tonsils and adenoids removed and after my son died we had a 2 other Dr’s review the notes. Turns out my son didnt need the surgery. When I called the office 5 times after the surgery they told me his symptoms were «normal». When I spoke with an angry Dr. Gonzalez at 11pm that night because I wanted to go to the ER he told me that I was exposing my son to un-​necessary risks and germs and other problems and to stay home. At 3am my son was fine and talking. At 7am I awoke to him being blue and I had to perform CPR. He died 3 days later. Dr. Gonzalez begged for forgiveness on his knees but I didnt want to see him. I havent heard from him since. Not so much as a sympanthy card! We decided not to pursue the malpractice lawsuit because it was too emotional. But I had several Dr’s say that Dr. Gonzalez definately made bad decisions in his care.

I came to Valley ENT about a year ago after having recurrent strep throat infections over several months. I had the pleasure of working with Dr. Gavin Gonzalez, and could NOT have had a better experience. I have referred 4 people to him since then and all of them report having an amazing experience as well. Dr. Gonzalez has a very gentle manner about him, and describes procedures to his patients in a language that is non-​threatning and easy to understand. My experience with Valley ENT and Dr. Gonzalez has been a great one, and i will continue to refer him for years to come!