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My appointment was for one-it’s three fifteen& my vehicle is just being brought to the back. Y did i waste time making an appointment, if ur going to make me wait till after your walk in business? The staff was courteous. Eddie, the actual repair guy, was very kind, personable, & informative. PISSED that I’ve wasted my day here!

I got a new front windshield so I could get an inspection sticker since it had a crack across the whole thing.
The service was fast and friendly. More importantly they were the cheapest I could find. One place quoted me 250 and another almost 300. Not only were they the cheapest by almost 100 bucks, but they were running an in store sale that made it even cheaper.
Great experience all around I would use them again, but hopefully won’t have to any time soon.

Great customer that beats any price around the area. Price almost beat competitors by $ 80! Will be going to this business at anytime needed in the future.

I had a run on my windshield that was slowly but surely getting worse and worse. I was recommended this place by someone. The first time they fixed the window, they cracked the replacement window shield which I thought was a little odd but they were nice enough to come to my home to replace the mess up for free. They put my break tag back on my car which was good as it didn’t expire for another 8 months.
The second window shield replacement went just fine until I noticed that they didn’t put my break tag back on. I called Auto Glass and was told me they are not responsible for putting the break tag back on and I was now responsible for replacing it. The first time they were responsible but I guess on the second time, fixing their mistake, they were off the hook. I also have no clue how long I’m supposed to keep this blue tape on. It’s just poor consistency overall.

This is the worst business I’ve ever been to. Got here at 11 was told 1 ¹⁄₁₂ hours then it’s now 3pm and we’re leaving. They didn’t even have the glass like they said they did the truck didn’t even get there till 2:30. Then when we go to pay the damn office didn’t have computer paper to give us a copy of the work order and told us we had to wait longer. Even though they were the cheapest I would never go back there again. So unprofessional.

I’ve been here twice. The first time it was a break in, the entire driver’s side passenger window was smashed in with glass shards covering the drivers side seat and taking residence in the nooks and crannies of my AC vent and under the seat. A police officer suggested this place to get it repaired, and that I should probably move from my current place of residence.
The window was repaired, but I could here glass IN the door, and there was still pieces of glass in the car under the seat and what not, but whatever. It was fixed, and I needed a new place to live.
Fast forward a couple of years later, and I walk out to find a shattered but still intact backseat passenger window. At first I thought someone was trying to get to my highly coveted Unilocal schwag that I had left in the back seat but after additional investigative measures, we deduced an errant rock hit the window.
Being the Unilocaler I am, I pull up auto glass repair, and went about getting quotes. While Glass Masters had a low rating they had the lower price of the ones I called, $ 130, and I had been there before.
Drove out, dropped off my car, and assumed I would get a call when the work was done that day. No call. My phone had died for a very short time, but I would think I would’ve been left a message. I call at 5:30 to check on the work to be told the car has been done for a while, and that they called me (yet no voicemail). I ask what time they call, and they let me know 6pm. I call my ride, and it’s a no go. I call them back to inform them I can’t make it in before closing time, and that I’ll be by tomorrow to pick up.
…I get a phone call at 6:30, and am told that if I don’t pay over the phone for services rendered I would be charged an overnight fee. Um, what? Frustrating because obviously there is someone still there at 6:30 so I could’ve picked up my car. Frustrating because I don’t understand why I wasn’t told this when I had called earlier. I pick up the car the next day, and hear the glass in the door again, could someone tell me if that’s normal?
The most frustrating part… picking up my car to find out a couple of days later that the door handle won’t open from the inside which I never would’ve found out if I hadn’t have carpooled a bunch of friends to the bar. I call in, and it sounds like a common problem, «just bring it in tomorrow at 8am and we’ll fix get it fixed in 20 minutes.» I can’t bring it in, because this place isn’t just around the corner. So a week later I find time to bring it in around 2pm. Granted it wasn’t right when they opened so I wasn’t expecting 20 minute turnaround. One hour later I’m on my way.
They fixed the window. I went from broken glass to a repaired window, but I just think this was a total fail in service. The staff wasn’t even mean, just entirely apathetic of the consumer experience. Yes, they were cheaper than the competitor but I would prefer to patron a place that cares about its customers and the services they provide.

Horrible customer service! I had glass master to replaced my windshield but they did not have enough molding to complete the job. I waited two weeks and made several calls for them to come by. Finally had to bring my car in myself and then they would finally work on the missing molding.

Courteous, price matched phone quote and reasonable install time of 1.5 hours for replacement windshield.

I went to Glass Masters they took my information and keys and told me it would 1 hr 30 minutes I said fine, had a conversation with other people and they told me that had been waiting for hours, but my wait was (4) four hours not worth the wait unless you drop it off or have a lot of time to waste.

Less than five days after the windshield replacement I had to have it replaced because it was not properly sealed and it shattered on the highway. This business should be reported to the Better Business Bureau. There should be negative stars for a rating!!!

imagine you wake up in the morning to see your back window shattered in 2000 pieces that was me today. i nervously called around to get quotes and see who could work on my car today. Safellite wanted $ 220 and the closest one to me was in Harvey.
so i went to the web in search of this inexpensive place i knew my bro had got his windshield fixed once that was located near Walgreens on Clearview. this was the place i called and when the nice lady on the phone told me $ 160 and if I could come now. i was thrilled. when you get there its your typical auto repair/​glass shop but with friendly and affordable service. soo friendly in fact that my sister asked for a quote for her best friends car that suffered hail damage from weds thunderstorm.
this place definately turned my frown upside down!