Very rude! I ordered a present for Christmas that still was not ready. My order was placed before Thanksgiving. They gave me a picture to give to wife. I live 45 minutes from there business location and asked they lady if I could pick up the picture of the gift I ordered since I was close to Severn. I called when I arrived. There was someone in the shop on the phone and did not come to the door. Finally, someone handed me the bag and shut the door. No one ever mentioned that they opened at 11.