Fairchild Ice Cream Parlor

After I paid and she scooped me melted ice cream she apologized that it was melted then handed me a cup to put my cone in. It’s literally melting everywhere and has a gross texture. I thru it away, not even worth the 5 dollars I spent to argue with an idiot.

Not bad for a food court ice cream stand. Got rum raisin and dutch chocolate and it tasted fine and was certainly a step up from the typical dreyer’s/edy’s mall fare. The place also had nice service and a fun atmosphere with the little ones liking the disney cartoons playing on tv’s above.

Wanted to get my usual ICEE. And decided to go Fairchild’s. Approaching to make my order I had a question, and asked if I could get a sample of the Dr. Pepper ICEE, because I always get the strawberry ICEE. And she said NO. It was weird that an ice cream place knowing that I just said I was going to purchase an item, and wanted to get a sample just because I wanted to try something new and was told «NO» by some lady 50 – 60 years young. So then I asked if it taste like Dr. Pepper and she said «Yes!» With some kind of attitude. But I didn’t let it get to me, so I ordered an ICEE Dr. Pepper — paid — said thank you and walked away.
I took one sip and stopped, took two more steps and took another sip and stop.
Obliviously Fairchild lady that was working there don’t taste her own products, much less gives samples to paying customers.
I can taste that this place does not change their filters in there machines. And the dr. pepper ICEE was not good, so I turned around and walked back to fairchilds and told her that I did not taste like dr. Pepper and I would like to get the strawberry ICEE .
And she comes out and says «I don’t want to argue with you and I’m not going to give you another one, the box says dr.pepper.» And shows me the box label under machine.
I don’t know where she got her people skills from, but she needs to learn how to treat her customers better and with a happy attitude and not that bad attitude she’s carrying with her.
I never told her that she had to replace my nasty dr. pepper for a free one, I was fine paying for another ICEE, but GOOD GOLLY GOSH DARNET this lady didn’t have to be so rude, and when I said «I don’t care if I have to pay I just want a strawberry ICEE «she said «that’s fine, but you got to wait I got to take care of these customers over here.»
And what do I look like? Some guy that your screwing twice by giving him bad service and making him wait.
After all that. I got my strawberry ICEE I told her «I’m sorry about how you felt, I was not trying to argue with you.» She said «It’s okay we are cautious about people who ask for samples.»
But how dumb was that if I would of got the sample in the first place I would not have wasted an ICEE and payed for two.
I will never return to Fairchilds ice cream Parlor.
Go to Todd’s Sweet Shop– 5 shops down across from the café du Mon I found as I was walking down drinking my nasty unfiltered strawberry ICEE. They have ICEE, slushies, and, snacks!
Fairchild’s
–bad customer service
–not well maintained machines
–no samples
–no returns
–no class

I just paid 9 dollars for a milkshake. I probably wouldn’t even be mad but I’m pretty sure this is some straight up blue bell. No prices listed, so when you get ready to rock they hit you with some out of the atmosphere price like 8.28 + tax for two flavors of ice cream blended with milk. I would almost say this is fat people extortion.

Not a bad selection of ice cream. The lines are always long, though. They have fresh cotton candy. They even serve gelato. Icee Bear is always walking around giving coupons. Real nice people and clean. Always a plus.