Naturalashes

When I first started going here last year I loved it. I was a regular. I had originally given 5 stars because the first few months they were polite professional and reliable. I had multiple issues with the staff canceling appointments over charging i.e. Making me pay for 3 week touch up when it was 16 days and I’ve been a regular for a year. Small issue but it’s just a few appropriate examples of the lack of customer service. To say they are rude is an understatement. Go support a business that wants your business. There’s many great salons out there. Stay away from this one.

Been going here for a year and let be it. Service is always great and quality of product is top notch. Sita is really wonderful and would recommend her very highly.

I just want to start by saying I never write reviews on Unilocal,but I just had a refill on my lashes and thought the girls at Natural Lashes did such a great job, they deserve to get credit for it!
I’ve been a loyal customer for years and some of these posts are so ridiculous!
First off, Jennifer C., Natural Lash does not advertise 11 different lashes. They have basic individual lashes and 2−4D lashes. I don’t know where you got that information from. Secondly, cancellation fee is $ 25. Which I could understand. The girls there are pretty booked regularly, that’s why I always have to call in advance to make an appointment. You stormed off and left and wasted their time therefore a fee was charged. Sheila has been doing this for a very long time and if her expert advise was for you to get a new set, it’s probably for the best. And she has her own custom made lashes that does not compare to any other place (which are usually thick and harmful/​heavy to the real natural lashes). So it’s not as easy as you would think to just stick in some individual ones and call it a day.
To M.Q., the price charts are at the check in counter and register where you pay. It was your decision to get the 3D lashes since you assumed it was their superior product. Anyone with common sense would think that 3D lashes would create a more full dramatic result, therefore describing the «I look like I’m wearing falsies» as you stated in your review. Most people like that! Me included! That’s the reason I get lash extensions in the first place! I do understand some people want the more natural look that is why the individual lashes are available.
Ok I think that’s enough clarification from me. I just felt the need to defend the work done here. Some people don’t like to pay for quality work and that’s a shame. (Most of the complaints as you can tell are customers from other salons)
I will continue to be a loyal customer and do not mind paying for precision and perfection.

Yes! I love my lashes! My tech understands my needs and was very professional! It’s very natural and the glue didn’t burn my eyes. Once you start, you will be addicted! Lash will lash a longtime if you take care of it! (THIS MEANS NO MASCARA!) I will be updating this review when I am due for my refill.

This place is a rip off. I’ve been getting lashes for about 2 years now and we just moved to New Orleans so I need to find a new go to place. I called and they told me I can do a basic refill with them for about $ 45+. I go to my appointment and as the tech looks through my lash for their oh so important «evaluation with a folder» she said she didn’t know how to manage the glue on my lashes and went to get the owner. The owner removes the small amount of glue in about less than 2 minutes and explains how I need a whole new set. I asked why and she said because you don’t have anymore lashes left so I had to pay for the new $ 165 set. Once she left I asked the tech to show me a mirror and i opened my eyes and noticed I still have more than half left so I asked why would I need to get a whole new set. Now her answer is because you have a set of different lashes than the ones we use here so I HAVE to remove them to start over. This is a freakin joke because they were the one advertising how they have over 11 different lashes there and you are telling me you can’t get one close enough to mine to match my basic individual lashes. I was lucky to have read previous reviews and was aware of their ripping off their customers after I already had made the appointment. I stood up and said I refuse your service and her response was she had to charge me a $ 40 cancellation fee. I said you have no right to charge me a no show/​cancel fee because I don’t agree with the up charge and you pushing the services on me. They had my credit card information already on file and I made them remove it. What was funny was they were so unwilling to remove my information. I’m just glad I didn’t let this nasty place rip me off. I will be calling my credit card company if they do it to dispute the charges.
Just a side note: I totally understand if they need to charge additional fee for me coming from another salon but what they were trying to do was unacceptable!

What a rip off!!! Make sure that you know what you are getting into when you go to NaturaLash. My usual lash technician at Ooh LaLash was sick and I had an event out if town so decided to try Naturalash. I had spoken to the receptionist at great length the day before about the pricing etc. I was going for a 3 week refill but asked about the special that I had received in an email ($ 65 for a full set). She said that that probably wouldn’t be a very big price difference it and would take a lot more time if I got a full set. There was no chart around listing the pricing. It was my mistake not look or ask for a chart. I asked about the 3-​D eyelashes they had on display thinking it was showing their superior product compared to other salons. No mention was made of different pricing. Upon completion of the service. I was given a bill of $ 150 –more than a new full set of the «regular lashes». So I have now paid over double from what I’m used to paying for eyelashes the do not look as good as Ooh LaLash has done in the last three years. I do not recommend NaturaLash and I will never go back. I was mislead, under informed and taken advantage of– ripped off! And as I get into the car and see in full light I look like I have false eyelashes on. Yikes! What a colossal mistake!

$ 200 with tip and didn’t last 2 weeks on vacation in Europe. I followed all instructions and barely even touched my eyes the whole trip. Waste of money.

I got the basic look, individual lashes for $ 160 or so. I got them because I had a lot of things going on like a vacation, bachelorette party and wedding and wanted to give it a try. When I first got them, I thought they looked okay for everyday wear but would definitely need to wear mascara for night events. After about 2 weeks, I had spaces in my eye lashes from the lashes falling out (pretty normal) and I didn’t want to get them redone. Now, I barely have my natural eye lashes I used to have. And no it doesn’t just look like that because I was used of how the fake ones looked. I seriously regret getting them in the first place. Unless you intend to get them continuously, don’t get them if you had pretty good eyelashes to start off with.

I have been a repeat customer with natural lashes for quite some time. It is almost impossible to get a repeat appointment. I scheduled my 2 week lash appointment a week and a half early this past time to insure I was able to get in, I was called an hour before my appointment saying they had to cancel because they wouldn’t have enough time to do my lashes. When I explained to them that I had to go some where else the time before and it was indeed a two week appointment the receptionist had a huge attitude and told me now there would be an up charge of almost double. I had an event to go to so I had no choice to comply. She then hung up on me when I told her I was still coming. I felt so uncomfortable that I called back and canceled and she hung up on me again. I left a message for the owner to call me and never received a call back. AWFUL CUSTOMER SERVICE!!!

I first discovered Sheila and Natural Lashes at a Trade show in New Orleans. I watched as she applied lashes and decided that I wanted to give it a try. During my first appointment Shelia and I talked about my expectations and the process. Now almost 4 years later I am totally addicted. The Natural Lashes salon is very soothing and relaxing environment. I have fallen asleep several times while having my lashes applied. I am impressed with the excellent quality of the lashes and the outstanding talent of the entire staff. Each appointment is such a pleasure. I am so proud the there are now 3 Natural Lashes Salon. As I wait for my scheduled appointment I notice that each client makes sure the thier next appointment is scheduled and they leave with a smile on thier face and a pep in thier step. The day before my appointment I get a reminder text. The stylist are always on time which is a big deal for me. Thank You for making a difference in my life and attitude. Looking forward to my next appointment,.
Kristie

I’ve been getting serviced here since December of 2013, and I AM ADDICTED to these extensions. I have been wearing them since, and I have not had any complications with them. They accent and bring out my eyes very well, and the staff are all friendly and very helpful. They walk you through it and go over aftercare instructions with you so that you won’t freak out on how to maintenance them.
The service is very relaxing. The Metairie location is the largest of the three salons. While the extensions are being placed on your natural eyelashes, your eyes are closed the entire time, so I typically fall asleep. It’s that soothing! Yes, you are laying down through the entire service, and the beds are very comfortable.
Their products are also exclusive to Naturalashes. Sure, you can find individual extensions on the web, but not as the same quality as these.
They do stay pretty booked, but they’re always trying to accommodate their clients. I have not had a bad experience since I’ve been coming here. I definitely WOULD NOT go anywhere else!

I’ve been going to Sheila for years, previously on the Westbank and now at this location and the Magazine St location. I cannot say enough good things about her or her salon.
As Felicia H. mentioned she is a trained RN, which gives you a much appreciated confidence when someone is touching your eyes. Sheila and her salon are sanitary, professional, and competively priced especially when you consider the quality, I have paid more for so much less before finding her salon! I have a friend living in another state who has an appt with Sheila on the way home from the airport next month, shes that good.
That said, Sheila personally trains all her employees and regularly checks their work, so I trust all her stylists. If youre considering lash extensions, there really is no other place to go. Even while traveling for six months last year, I stop getting extensions because all the places I tried in DC didnt compare.
If youre getting lash extensions or considering them, check out Naturalashes, they’re friendly and willing to answer any and all questions you have!

One thing I can’t live without is my lashes. I can’t wait til the Natura Lash on magazine st opens! I love my visits here at natura lash

I recently served as a model for a technician training for a full set of lash extensions at NaturaLashes and I cannot rave enough about this business! First off, Sheila Cao (owner) also owns the Pure Skin Care & Lash Loft in the West Bank and she was a registered nurse for 12 years before pursuing her passion in beauty. Her lash extensions are specifically designed by her and manufactured for her — they cannot be purchased by other salons or technicians.
There is an obvious mutual respect between Sheila and her technician-​in-​training; Sheila was patient, gave constructive criticism and praised the technician’s work; it gave me the sense that the business is drama-​free and efficiently managed. It was also evident that Sheila cared about developing her technician’s skills to ensure that her clients receive the best results.
The salon is located in a strip mall and the inside was cheery and clean. I was escorted to a private room with a comfortable cushioned table/​bed, leg pillow and blanket (in case I was cold). The technician played soothing music and there was minimal chit chat, bc talking makes your eyelids twitch which can impact the technician’s work. It was an extremely relaxing experience and I’m sure I nodded off a time or two. End result: longer, fuller lashes that make me feel like the prettiest girl! It’s truly an art when you get good lashes done; the tech really paid attention to how the lashes should frame my eyes, chose the appropriate length and degree of curl — my final result does not look fake or tacky and I feel like they naturally accentuate my eyes. I was given extensive information in how to care for my extensions, what types of products to use and what not to do. I really have nothing bad to say about my experience!
What astounded me was how busy they were; there was a constant stream of clients that came in out for the two hours that I was there. Clearly women love this place! I definitely plan on returning to have my lashes filled and would highly recommend their services!