Safelite AutoGlass

Fast, easy, perfect service. Only thing that could have been any better would have been to be able to schedule it the same day I first contacted them.

The whole experience was easy and stress-​free. From signing up for the appointment online, to the confirmation and appointment reminder, and the serviceman’s call that morning and then a call when he was on the way — it was all a professional and positive experience!

I set up an appointment at 9:30 to fix a chip in my windshield and was told I had to give in my credit card info to set up the appointment. They were more expensive than accurateglass but said they could see me the next day. I was told it should not take more than 40 minutes since I had somewhere I had to be by 10:30
I arrived 9:39 and was done by 11:15!!! They were not busy and didn’t even take my car in until 10:30. What is even worse, a lady walked in at 10:30, with no appointment, no credit card info, and with the exact issue was done at 11:10! To be fair the repair guy was really nice and did a great job. I don’t think I will be going back.

Great experience! Helpful, timely, friendly. I had a total windshield replacement. They said it would take 2 hours and it took about that time. Easily scheduled the appointment online. Would definitely recommend this location to a friend or family member. Should I need another windshield replacement, I’ll return!

My windshield had a chip in it so I drove to the Safelite on a Saturday morning with no appointment. Everyone was welcoming and very helpful. They even recommended I call my insurance to see if the repair was covered and it was! Total time there was less than an hour. Highly recommend.

Great service. On my way to work this morning a rock put a quarter sized crack in my windshield. I used the online safe lite request form and within 15min a rep called me. He connected me with my insurance company who placed a claim (that they assured me would not affect my premium) and set up an appointment for a technician to come to me at work. Within an hour he arrived and repaired two cracks in about 10 minutes. I couldn’t be happier with the product or customer service.

I had my window fixed last weekend. I was in and out one hour after my appointment. The customer service rep and technician were very helpful, professional, and understanding.

I was on my way to work and a rock hit my windshield. Safelite came out and fixed it. They called to tell me at 12:35pm they had one customer in front of me then I would be next. The tech got to my work at 2;10pm. He not only fixed my windshield he vacuumed my driver and passenger sides and cleaned my windows. The service was superb!!!

This place is a nightmare to navigate to if you have never been there before, and a nuisance if you have.
I can’t complain about this safelite. Most repair appointments can be made for the same day, however full replacements might have to wait a couple days to get the parts shipped in.
I’ve had my windshield replaced twice in the past 6 months. It definitely takes more than an hour to do mine, but luckily it’s always cheap (about $ 250). Next time I go, I’ll try asking about thicker windshields.
My only suggestion? Put some car magazines in the waiting room. E! magazine doesn’t quite fit the automotive theme. Seriously, it’s really boring in there. There is a McDonalds within walking distance if you get hungry.

This place has the best customer service! I scheduled an appointment for my cracked windshield to be replaced via their national number. The guy assured me that my insurance would not increase and that I would pay my deductible ($ 250) instead of paying for the full priced ($ 400) window shield. They squeezed me in the next day for their 4:00 slot.
When driving here pay attention to the Safelite sign pointing to the long driveway or you’ll miss it. You can’t see the Safelite building from the street. Upon walking in the man behind the desk was very polite and offered me their complimentary coffee and creamers (the good kind). About 5 minutes later, the actual repairman came to talk with me about what scratches already existed on my car and let me know it would be about an hour since the windshield for my Toyota Corolla is super easy to replace. When the work was done (on time!) I found my car was vacuumed out clean in the front seats area. Good service, I’ll be back!
***there is free wifi

Had to get a windshield repaired on our RV. Jurmale met us at the RV park. He was super friendly, professional, courteous and efficient. Made the experience easy and didn’t have to take a bunch of time away from our vacation.

Amazing that these guys didn’t bend me over.
I was almost 100% positive that I was going to get more screwed than I did.
The new windshield looks good and they were very prompt.
However, I had my wife with me and they couldn’t help themselves from staring at her.
I guess they are usually surrounded by fugly.
2 Lessons learned:
–Don’t bring your wife here.
–Stay off I-​10 when it is torn up from construction.

Made the appointment online. Got a confirmation call the day before. Service was completed in estimated time and a few $ under estimated price. It seemed things were moving routinely as far as customer care and repair schedule and staff was pleasant. The location was a little confusing to find based on GPS directions so look for the sign with the arrow a little before the dead end (GPS routes you to the end of the street).

Very satisfied with service at safelite. Had to replace windshield on 2003 BMW 325i to get a current brake tag. Safelite originally used a non BMW windshield but the rain sensing wipers would not work. Safelite replaced the new windshield with BMW glass at no charge and wipers now work. Will definitely use Safelite again

It took two Saturdays, but Paul (Who came all the way from Thibodeaux) was my savior. My windshield is finally fixed and I don’t feel like I’m going to be rained on while I am sitting in my car. Thank you so much Paul!

Yesterday I discovered a teensy chip in my windshield. From start to finish, Safelite was super helpful… they even helped me coordinate with my insurance to get my repair covered 100%!! I was able to get a next day appointment and they came to my HOUSE! How easy is that? Jeffrey Mckee was my technician and he was fabulous, friendly and easy to talk to… he did a wonderful job repairing the chip and even vacuumed my car out for me… great customer service. Will definitely keep Safelite in mind for any future autoglass needs. THANKS! :)

Once upon a time I got a small crack in my windshield. Then the Louisiana temperature swings kicked in and the crack grew. And grew. And soon was all over the place. I definitely needed a replacement.
I got a couple of quotes online and from word of mouth from friends. Most of them were about the same price and Safelite has a great reputation as well as will work my insurance if I want to go that route instead of paying out of pocket.
I scheduled an appointment online. They called me to confirm and then called me again on the day of the appointment. While I do have a driveway they can use the weather wasn’t looking too good and I don’t have a covered car port. Their suggestion was the use a parking garage at a nearby mall. The technicians met me there. They went over everything I needed to know and what was going to be done. They were incredibly friendly and helpful.
It didn’t take too long, just a little over an hour. They even managed to transfer my brake tag. When they were done they gave me a call to let me know my truck was ready, then they cleaned everything up and locked my truck for me to pick up. Now I have a great new windshield.

Never called me back when I tried to schedule an appointment online to fix my rear window. When I called them, the lady talked to me like I was a naughty five year old. She kept asking me questions, and then not listening to me when I tried to answer. I thought I had it taken care of, then a guy called back to say that they couldn’t fix it because they didn’t have the glass. They «have locations in 96% of the country» and they can’t find the glass anywhere or offer any kind of alternative? In contrast, Broad Glass, a local shop with one location, offered to look for it and have it shipped in. Having to pay an arm and a leg because you come home to find your window’s been busted out is stressful enough without people talking to you like you are an idiot. If you hate your job so much, quit.

One morning, I woke up to find a receipt on my girlfriend’s car for a Safelite repair.
When I gave it to her, though, she was confused. She hadn’t called Safelite at all! She did have a bit of a chip in her windshield, but she wasn’t going to do anything about it.
After a pretty absurd series of phone calls with various folks at Safelite, it turns out that they’d fixed my girlfriend’s windshield by mistake [there was another car of a similar model on our block somewhere]. They’d also replaced her wipers. Obviously, since we never requested the service, she did not owe them any money.
Thanks, Safelite! You’re like the unexpected windshield-​fix fairy.
Minus one star for touching my girlfriend’s car without permission.

I’m actually really impressed by this place.
I shopped online for a few quotes. Safelite was only slightly higher than another place I received a quote from, and they had a Saturday appointment available, so I selected them.
The whole thing was scheduled online, and the quote was exactly what we paid for a replacement windshield.
They can come to you, if you prefer, for about $ 25 more. We chose to drop off the vehicle at the Labarre location and picked it up about an hour later. They give you a 1.5−2 hour timeframe estimate, but it was actually much less time for ours to be completed. They called when it was ready.
Overall, friendly workers, convenient hours and location, great website with quotes/​appointment booking, and a fantastic replacement windshield.