Customer service is lacking! No one ever answers the phone. In fact today I was calling to see if they carry a replacement battery for a power wheels toy. Just when I thought someone would answer, they picked up the phone and hung up… Guessing someone doesn’t feel like working today??? Called back 3 more times and each time no answer on the phone It’s a shame big corporations like this with no customer service rules our land. If you want EXCELLENT service and knowledge Le Jouet is 1000 times better!