Famous Footwear

This place alright. Great selection of shoes. In my opinion, they could improve on their customer service.

I would give this place no stars if I could. I went in there on ¹¹⁄₂₉ for their BoGo Black Friday sale, looking to buy two pairs of Bearpaw boots. Since I did not see a pair of size 10 boots in the long hickory style, I had asked an employee if he would check in the back for me. He left and about five minutes later, I saw him leave in his winter coat out of the store without coming over to me first to tell me if there was or wasn’t any boots in the back. I was confused and somewhat shocked that he had left without finishing helping me first so I went to the manager to complain about not being helped and rudely ignored. The manager seemed somewhat unapologetic and while he did offer to help me himself, I was NOT going to buy anything from that store after being treated in such a way.
Now, I have worked in retail before and I have NEVER not finished helping out a customer before leaving on a break or from the store. I also am not one for confrontation but I felt it was necessary to speak up after being ignored like BY AN EMPLOYEE. I don’t expect that the employee will get anything but a slap on the wrist but I hope this Famous Footwear and the company in general knows they lost a $ 100+ sale that day and I won’t be back any time soon. I hope in the future that they train their employees better on customer service and basic manners.