BURGERFI

I loved this place so much when it first opened. My bf and I came back to Miami for a vacation and he knew I loved this place so brought me back.
First the girl mixed up our order not knowing which burger is which. Then my favorite salt and vinegar fries were limp and didn’t have much salt or vinegar. The employees were in a corner eating and talking but playing around too much. Then a argument broke out between 2 employees and I’m like uhhhh… professional much? Overall I mainly came back 4 my fries twice and both times a disappointment. But the concept is awesome just not executed right anymore.

We live in the neighborhood and have been regular customers. Seems to be a restaurant on the decline. Today was the worst. Place could not have been dirtier with trash everywhere. They also got our order incorrect.

My friend and I had a regular cheeseburger and veggie burger and both were amazing! Fries on the side and very cheap.

If I could give one star I would. They have three parking spots in this location. Do not go here if your going by car

I wanted to take the time and express a few things.
1. The burger are always great i come here maybe 1 – 2 a month. CryFy are a must!
2. Service has been declining little but little until i met one employee that made me change my mindset
3. You have gentleman i think he is new. his name is Marco.
I am in the service industry and this guy is an example. For an hour that we where there he was non stop working. He saw that we where waiting for a while and helped us get our food faster we didn’t even ask anything. He was helping everybody and cleaning non stop.
All other employees seemed to not want to be there while marco kept going. Really non stop. Maybe this guy can give some customer service classes to my peers and employees

The food tasted good but the burger was microscopic. It was literally only 3 bites. Not worth the price. This place was ok try but I don’t think we would go back.

Good burgers! You can set them up with some really good and tasty add-​ons
Meat patties are not dry o flavorless, they’re good!

Love the look of the place but the burger was super dry and while the fries were hand cut, they were bland. I could tell that the produce was fresh so that’s a good thing. Wait wasn’t long at all.

Well… I liked the light fixtures inside.
…
I ordered a burger (on a lettuce «bun» to save some carbs). An order of fries. The key lime concrete. It came to just under 20 bucks.
Not bad, but never again for that price. The burger patty was fairly small. It was tasty, but for some iceberg lettuce and a teeny patty and a little bit of bacon jam or whatever that was… not interested in doing it again.
The concrete was huge and a little too sweet. I think I finished ¼ of it.
Fries: good. Not as good as 5 guys.
Suggestion: if you are in this part of Miami Beach, try one of the local Cuban restaurants instead. Unless you are REALLY craving a burger, and don’t mind paying a pretty high premium for such, I would say it’s a no go.

Used to eat here alot. I haven’t been in about 2 months and came very excited to eat again. Seems like the owner changed or something. The burgers were tiny, meat had no flavor and I couldn’t even taste the bacon. I left even hungrier than when I came in. Unfortunately will not go back.

Food here is solid for a burger joint, similar to Shake Shack or Five Guys. Their fries are thick and not crispy, I am not a fan. They offer nice custard floats and have an extensive beer selection. They have very slow service and they seem to mess up orders often so it’s probably best to stick to something simple. Their wait time also sucks, it took about 25 minutes for my food and at that point my complete order was not even done. Will I be back? Depends how badly I want a burger. There are no other burger joints nearby.

Live so close to this Burger Fi that I can check in from my balcony (literally) and have been kept up at night by loud music or other employee behavior into the wee hours.
This review isn’t about that, it is about the food and service. Living so close to Burger Fi, many hungry friends and family that have visited have made their way to Burger Fi and some of them multiple times. What have we learned? The quality of their food depends greatly on the staff working at the time and when it is later or they are understaffed prepared to be disappointed.
Service can be very slow, when the food comes out great it can be tolerated, but when it comes out slow and an obvious half-​assed effort, it is when we complain.
The food and service at night is consistently worse than day time. The last time I ate there (haven’t returned because of this incident) the cashier got all of our orders wrong and was upset when a friend asked why his shake was taking so long. When asked the employee went ahead and made it right there on the spot (incorrectly) and then took it to the back before handing it to us.
How sketchy is that?!
Have had some good food here and a better experience at other locations so that saves them from 1 star, but this local advises you to steer clear. Cheers!

Pretty good food. They have a pretty good variety of beer on tap. The mustard offered on the ny style hot dog is perfectly spicy (with a horseradish type of zing.) I had no idea this place was a chain, I’m glad to see they have one in Napa, CA. Burgerfi offers quite a selection of beer on tap, with a couple of local brews mixed in as well. Now I’ll keep an eye out for burgerfi while traveling.

The service here was extremely rude. We came in just wanting to have a beer or two because we saw there were at least 20 taps of beer to choose from. We sat down at the bar and no one ever waited on us. We found out we had to stand in line just like the people wanting to order burgers. No biggie, but someone could’ve told us.
Then, the girl that took our order was rude and very confusing. We told her which beers we wanted and she said it was buy 2 get 1 free which was great, but she told us the total and we couldn’t tell if that was the final total or if each beer was that amount and she kept saying we need to tell her which beers we wanted after we paid. The whole process was disappointing and aggravating. We went ahead and stayed for one beer since we were craving it and we didn’t see anything else around here.

I the world of gourmet burgers this place is right in the middle. I ordered the Brisket something burger.
The burger was juicy and yummy but I don’t know where the brisket part came in. Solid good burger and I’d even get it again but not in the hopes for brisket.
The wait was not bad but I didn’t have people in front of me. We are getting a gourmet burger right? So a little wait is not a bad thing. They do have craft deer on draft so enjoy. They say it changes often. I’ve been there once so I can’t attest to their claim.
Décor is ok nothing memorable. Service was fine too. Price, it’s gourmet get used to $ 10+.

We ordered the burger fi burger and lettuce wrap burger with a small fries. Once we ordered it the food came quick. We had to wait for a bit not sure why. The music was a bit loud in there which was annoying.
Food was good, hard to mess up a cheeseburger and fries.
A nice women brought ketshup, mustard and mayo to our table after we began eating.

BurgerFi tiene la mejor hamburguesa vegetariana que he probado, es super gustosa y reemsabla perfectamente la idea de una hamburguesa de carne.
El local es agradable y el staff super amable. Tienen una selección interesante de cervezas y se jactan de usar solo ingredientes frescos lo cual se nota especialmente en las papas.
Esta es la unica sucursal a la que he ido y nunca he tenido que esperar mucho.

Always good never a wait. fresh fries and burgers the best around town. One of my fav places here on north beach. They have 20 beers on tap place rocks. Mad respect to the Burger Fi team … I have to thank Steve Leiber for making such a amazing brand. He is a true genius…
Backs again As always luv this place. Here with my wifey and having a great draft beer from the many choices u have. Alex the cute girl serving our beer is super helpful in choosing a beer today. Thank u again.

Long wait for what turned out to be a dry and puny burger.
More importantly the burger and my fries were cold by the time I crossed the street and got to my hotel.

The burgers we got were really nicely done, cooked perfectly and tasted great! They offer many toppings to build you own burger or even hot dogs and then they offer nice selections that are pre-​built. The onion rings are HUGE!
Overall this place is MUCH better and less greasier than a Five Guys, but is still rather pricey. They’re open until midnight, so you can grab something late.

BurgerFi — 612 Collins — single natural burger on whole wheat bun, burnt natural cut fries in peanut oil, zero cal Mr Pibb $ 12 no tip — only single use male bathroom & female work staff using it All young staff, no visible mgr 8.0 on 3−9−15 –8
to try Wagyu Kobe beef hot dog, Parmigiana & herb French fries /​fry & cries-​try veggie burgers made of quinoa /​fried egg, jalapeño grilled onions