Chesterfield Hotel, Suites and Day Spa

I probably should give this place a 2.5 but that’s a stretch. First off if you are looking for quiet nights at any point of the night … You’ll never get them here. The walls are paper thin and granted they took the time to upgrade the décor but once you turn on the tv’s it just goes downhill. South beach is a party area I understand but at this hotel there’s constant hookers walking by and coming through the hotel. If they aren’t hookers then maybe they all lost their luggage and only had a 4 year olds clothes to select from. It’s loud and the service is kind of okay. Lazy to be honest. The valet charges 40 a day and it takes them 40 min to bring your car each time. So I guess they get paid a dollar a minute. Great for spring break if you’re in college. Cancun/mazatlan’ish vibe but be prepared to speak Spanish cause it’s pretty much an all Latin community which is beautiful!

Booked the hotel for a weekend with the girls. The staff was very helpful especially Mark Kelly. Mark went above and beyond his duties. I would definitely recommend this hotel.

What a weekend! This weekend 12 Cousins, and I visited Miami in honor of Mother’s Day. For months we planned this great getaway and decided to book The Chesterfield. The staff was so accommodating!!! From the moment we checked in, Mark Kelly was the absolute BEST!!! He suggested places to go, was very friendly, and did everything possible to make our stay Great. He is definitely an asset to this property. In addition, the Front desk staff was amazing!!! We were greeted daily by Raul. Who also helped make our stay an absolute pleasure. This Team Rocks!!! Thank you Guys!!!

Decent location, only one street away from the beach and in the same street as the Clevelander which is a Miami staple. Unfortunately, the service is terrible especially as busy as this hotel is.

Let me start by saying that the location is great rooms are spacious, clean and newly remodeled and that I’ve stayed here as well as at two of their other establishments (shelley and Catalina hotel). This is our second stay at the chesterfield and wow have things gone down hill. Talk about GHETTO. This is not a family, single women, single men, or couples friendly place. They have seating in front of the hotel that while it’s supposed to be for patrons of the hotel and a place to just relax its just the drug dealing/​doing spot. They have 3 building. The front of the main building isn’t as affected by this as is the 2^nd and 3^rd buildings. If you want to go somewhere where you’ll be disrespected as you walk in/​out or by the hotel this is the place. If you want to go get second hand contact high this is the place. If you want to stay where you’ll have a drug dealer in front of the building ²⁴⁄₇ this is the place. If you want a front door that does close and whomever pleases can walk in and out and zero security this is the place. If you don’t want to feel safe this is the place. What a sad decline this place is taking. They have security that you need to call in order for them to see what’s going on. While its obvious with anyone with working eyes/​nose to see and smell what is going on in front of these buildings all day long. Why not just have them do rounds?! On average most hotels near the action of south beach will charge you at least $ 120 – 150 a night if not more. Spend your money elsewhere. Sad to say that this will be our last stay here. If we could we’d check out ASAP but we’d just lose out on the over $ 1600 we paid to stay here a week. With so many options of hotels your money is better off elsewhere.

I guess weed is legal here. People smoke marijuana right on the porch area with no consideration of others and their families.

The worst hotel experience I have ever had by far. For anyone reading this review thinking about staying here, DO NOT STAY HERE. This «hotel» should more accurately be described as a run down, sleazy, loud, and dirty hostel at best. The staff at this hotel are the most sleazy and lazy bunch I have ever had the misfortune of dealing with. From our attempted check in, to us just picking up our bags and leaving, the Chesterfield will always stand out in my mind as a terrible terrible experience.
To kick it off, the advertised hotel shuttle runs only once an hour, and never showed up for my group and 3 others. While waiting over an hour for the hotel shuttle, I called the front desk about 20 times to no answer. I knew I had the right number because I had talked to them on this number earlier in the day. After eating the $ 30 Über cost, we arrived to the Chesterfield, to find a cramped, run down hostel with a lobby smelling strongly of urine and mold. When we first tried to check in, we were very rudely told that they had no rooms at the time, and that we would need to come back in about 5 hours. When we came back at the agreed time we were told that «the check in time wasn’t a guarantee». After about another hour and a half, we came back to the lobby to find that there was a literal line out the door to check in. The cramped lobby was just about in riot, as it unsurprisingly seemed that others in addition to ourselves were having frustrations with the staff at the Chesterfield. When we did get to the desk, we were shown a room that was the size of a closet. You could hear the unfortunate selection of «music» they were blaring at 5pm from the lobby clearly through the paperthin walls. The walls were yellowed and tinged with what I would assume was mold and/​or mildew.
When we tried to work it out with the front desk, saying that this would not work, we were pushed to the manager. The manager continued to give us the run around for the next 45 minutes, at which point we told the front desk we’d be going through our credit card to request a chargeback if they were unwilling to either refund our payment, give us a more suitable room, or change our reservation to a weekend where the availability would exist to give us a liveable room. At that, the manager asked us to hold on for just a few more minutes once again, at which point we walked out the door with our bags. The manager never even bothered to get off his cell phone as we walked by him.
All in all, a terrible experience. I would not recommend this stay to anyone, anytime.

We loved loved our room. They gave us an upgrade on our room free of charge and let us check in early. The kids had their own bed with the upgrade and it was just a beautiful stay for our family off five. Thanks Daliana, Gwen, & Jose for all the accommodations you supplies our family with us. Wonderful stay :)

Stayed at the chesterfield for 2 nights. The hotel has a bar with happy hour from 7 – 8 with free house gin, vodka and rum. The drinks are very weak. The bartender Isabel gives you a splash of whatever you want. Waste of time unless you want to drink just soda or juice without even tasting the alcohol. Cool concept of free happy hour but waste of time sitting here on a long line for nothing. Good luck if you still want to try it, and if you do and you see Isabel is the bartender, just turn around and buy alcohol some where else. Hope this was some help for you guys. P. S. This review is just for the bar, not the hotel.

Extremely rude bartender on Halloween night, even by Miami standards. Absolutely unacceptable.

Wow just checked in the Chesterfield Hotel, Suites & Day spa and I am beyond blown away with my check in process, the staff here is GReAT!!! Roberto Garcia was beyond great checking us in… He was tentative, quick, had a great attitude, appreciative… He made checking in a great experience fun and fast! Then Jorge Salgado joined in and added the more personalized experience by greeting us and having small talk and wishing us a great stay… I am blown away by my check in experience with these guys. I know it’s their jobs but they are sooo good at it! Thanks guys!

We found what the maid said was terminates on our bed. They looked like little brown worms. We were moved to one of their suites which was much better except the bathroom had no door, only a curtain. The bar and lounge area was great. I enjoyed my four day stay in Miami.

My experience at the chesterfield hotel was absolutely awful. I came down to Miami for my 21^st birthday with 5 of my closest girlfriends. We first got to our room and we were pretty excited. HOWEVER, we only got to spend one night in our room before we had to be moved ASAP to another room. Our room completely flooded during a rain storm (look in photo section above to see how TERRIBLE our room was). Our floor turned into the ocean so we basically didn’t need to go to the beach. Our bed was completely soaked, the floor, our personal items, and the wall leaked nonstop. We called the front desk 4 – 5 times complaining about the rain. During our 3^rd call they came to our door with bath towels (did they really expect us to clean that up ourselves and that would solve the problem? I think not). Eventually we had to go to the front desk ourselves after 30 minutes of calling and demand for a new room. Once they finally moved our belongings, our new room had bugs crawling all over the walls, our toilet wouldn’t flush (we also called about that and it took them 45 minutes to even get back to us) they told us maintenance would be there right away but eventually the toilet fixed itself and flushed (they also never showed up). Our TV didn’t work at one point and once we called it took them forever to show up. This was the worst experience I have ever had and the chesterfield has terrible customer service. At one point during the trip I told them I needed to be reimbursed due to our horrible time and our belongings getting ruined. They questioned me telling them how terrible they had treated us and I had to yell at them explaining WHY I should receive my service charges back. I was told I would receive an email about the money I would receive back. It’s been 3 days & I have yet to hear back from their management. I will keep you all updated! Thanks for the crappy experience chesterfield.

It seemed convenient and cheap but overall only the location is worth it. We arrived at the desk to check in and two young guys greet us. They took forever to assign my room and in the end the room was already booked so they had to change it. TheY were very young probably was their first time behind the desk. One of them swiped my credit card and after a few minutes returned me another credit card. I told him and he said «shit» and reswiped my card again. I got charged just once so nothing happened but he doesn’t seemed to have lots of customer care experience. The area is kinda ghetto but that s S.B. at night we couldn’t sleep a lot cause there was music and people chatting all night long. The mattress are comfy even tho a little bit too hard. The room is big and the restroom has a nice hot tub even tho it doesn’t look that clean and attire but it’s nice at first sight. There are 18 $ charge more of every night u stay with no notice. I ended up paying double 55 $ on
reservation and the final total was 105 (with taxes). If I knew I would have looked for something else. It was a trip for my and my fiancée If I was with my friends I wouldn’t be so picky.

I was moved here from the Shelley after my room was infested with roaches, yeah I know gross! Read review on their page. The manager put me in what he said his favorite room 512, it was listed as a suite. The room was very large, especially for Miami. There was a pull out couch, fireplace, with a television above it, built in book shelves, desk area with radio system, large jacuzzi, closet area with sink, and the bathroom was a average size. The outside (in front of the door) had a nice sitting area, chairs, lounge beds, and tables, and outside rug. Coming from the Shelley, this seemed like the Ritz Carlton! The bed wasn’t very comfortable, but I did feel more calm here considering I didn’t have to sleep with the lights on in fear of bugs. The only issue I have with this room is, I had no hot water!!! Cold showers for my whole stay, I was so excited to finally have some type of water pressure but that was long lived after I realized I had no hot water. I always try to look at the positive, plus I only had three more days. But I will say I will never book this hotel or the Shelley again, huge mistake.
One more thing, the last night that I was here, friends & I were sitting outside on the «deck» I guess you can call it, and seem two huge water bugs! Thankfully they were outside, and stood there… I just couldn’t wait to get home!

Crap. Literally anything you could come up with that describes a bad hotel experience. The valet would not take my car, told me to park it myself. Beercans and trash strewn throughout the gangways. The smell of weed was everywhere. There was a fist fight in the hallway outside my room on my first night. After a riot broke out in a nearby restaurant, we left. The front desk clerk said «this is how it goes in South Beach» They promised to refund the nights we abandoned, (fearing for our safety) but Orbitz was «unable to reach a manager» for the 4days i called. Furthermore even though we didnt stay, they charged my card «resort fees» for every night i booked. I wish i could erase the one star, they dont deserve even half of that.

Good price, good location, good staff and a free happy hour. Has ways to improve room but can’t complain since we got a free upgrade to a junior suite– I would stay here again.

This location was over priced and dirty. We advised when we booked the room that we had four people, thus reserved the penthouse. The two pull out beds were in such poor condition that you could not sit down without falling through to the ground. We asked for bedding for the pull out beds and were advised that they were in limited supply and were not available. The floors in the room were so dirty that we could not walk around bare foot. The balcony hot tub and chairs were dirty and needed replacing and were out date. The final straw was when we found bug feces and a worm in the bed. After all this the hotel was resistant about doing any type of refund only wanting to switch our rooms. Thanks but NO THANKS! After much debate we were refunded one night and checked in to the Hotel Victor and left!

I visited The Chesterfield for spring break. I have stayed in every type of hotel in my life including hostels and the Chesterfield had the worst customer service I have ever experienced. The front desk staff were both rude as well as incompetent. Our trip started when we were led to a 8×8 foot dark box at street level and were told that it was our «King» room. The room had a double bed and no room on either side of it. We had paid for a King room with a King bed and told the front desk that our room was incorrect. We were then argued at (in an extremely rude tone) that the room we were taken to in fact had a King bed in it. Armed with pictures or the room, we showed them to the front desk receptionist who continued to insist that it was a King room because it was labeled as such in the system. This continued for 10 minutes (again, the woman was EXTREMELY rude and argumentative) until she notified us that she had contacted someone and verified that we were indeed correct, it was the wrong room. Eventually we were taken to the correct room which was slightly more spacious with more light and would get the job done. Unfortunately we didn’t receive maid service every day and on the days that we did, our room wouldn’t be serviced (including fresh towels) until 5 PM. When we called the front desk to ask why the room hadn’t been clean, the man who picked up the phone snapped at me and said that «the maids had to clean other rooms first and they would eventually get around to it». Sometimes they would meet our requests, like when we asked if the maid could clean our room earlier in the day, and the receptionist proceeded to take out a pen and write our room number on the palm of his hand amidst other scribbles. Oftentimes when calling the front desk they wouldn’t even bother to pick up the phone even though they were at the desk. The hotel itself was very poor quality. Our sink’s hot faucet produced cold water, and vice versa. The provided iHome speaker didn’t work, there were no open outlets, and there were cracks in the wall of our room. The décor was very cheesy and poorly executed, despite an interesting vision. The clientele was very loud and rowdy, and this is coming from someone who visited the hotel while on spring break. It is certainly not a hotel for families. I believe the price point to be relatively high for this low quality hotel. I wouldn’t recommend The Chesterfield to anyone.

Classic boutique hotel excellent for people watching on the patio and enjoying cocktails. Walking distance to everything in south beach very amazing location less than one block to the beach. Happy hour free cocktails are a wonderful amenity. I saw reviews saying they only have a few selections of liquor. Well, they have a full bar so for the beggars that are also choosers reach into your pockets and order whatever you want. Good music and nice staff.