Igm Day Spa

Dear Unilocalers, I got a winter ice or ginger spice salt scrub with vichy shower from this place via groupon as a birthday treat. However, this location is in North Beach, it is unsanitary, has old/​inferior facilities, and I am struggling to find something positive about my experience.
When I booked my appointment over a month in advance, I was told I could be squeezed into the schedule. Today, as I was driving to the service, I hit traffic on 95 forty minutes prior to my appointment time, so I called. I was told that tardiness was an issue as all the other client’s appointments would be delayed (seemed reasonable). I arrived 2 minutes late. The only persons in the place was the massage therapist (possibly manager or owner whose license was visible) and another lady. No customers. Not one. This location has hair salon up front and stations for nail and pedicures. No station was occupied.
Generally when you are having any spa service, there is a discussion. For example I have Lupus and sensitive skin. I have a very visible butterfly rash on my face as evidence. Also, my purchase involved a choice — winter ice or ginger spice. I was instructed to change into disposable underwear by the massage therapist. The other lady came in to do the service — she spoke NO ENGLISH and there was no discussion. I thought she wanted me to get on the massage table covered in blue CONSTRUCTION TARPAULIN (tarp). The massage therapist yelled from the salon section that I was to stand. The other lady (like 60 maybe) then roughly BRUSHED my skin with a bath brush — ow. Then I got on the tarp covered table and the lady started to apply a salt scrub that was neither winter ice nor ginger spice, sigh… and no english. She then wrapped me in the tarp and wrapped the tarp in a scratchy blanket. By this time my skin was burning and I called out to the massage therapist to ask if it could be washed off. I was given a robe and some old cracked slippers to walk down the hall (visable from Collins Ave) to the vichy shower.
A vichy shower is supposed to aim the heads at your chackras. Generally, you enter a warm room, you are drenched in water as warm as you like, a scrub is applied on the shower table, you are covered with heated towels, and then the vichy shower is turned on for 30 minutes giving u a water massage. The water is still going as the towels are removed dissolving the salt as the therapist massages oil into you. That was NOT what happened here obviously.
This makeshift vichy shower was in a corridor with a shower curtain dividing it from the rest of the space. The ambient air was COLD. The massage therapist turned on a shower wand and rinsed off the salt and then turned on the vichy shower where the heads were angled crookedly. DRIPS OF WARM WATER IN COLD ROOM STILL EQUAL COLD. I was shivering. It was about 2 minutes. That was it. She then gave me an old bleach stained towel and tried to get me to put back on the salt scrub filled robe so I could walk back to the room that had the tarp covered massage table. I consented to wrapping myself with the robe over the towel but insisted that I would not put my arms back through as it would re-​apply the salt scrub that had already burned my skin. She sharply told me that is why I she gave me the towel! Huh??? How can u wrap a single towel around your arms and body and then put on a robe?
Returning to the other room it was now set up to give a massage. I noticed there were long black hairs on the linens. I was asked to dry off and lay face down. I picked off the hairs and suppressed my inner germaphobe. The other lady came back to apply lotion. Then it was done. I dressed, took some pictures of the room because it was just soooooooo dingy, and walked out to the front desk where the massage therapist was once again sitting. She immediately acosted me for not telling her that I was allergic to her salt scrub. WTF??? I asked her why I was not asked which option I wanted as clearly I had neither Ginger Spice nor Winter Ice as I had purchased. She reaponded, you had lavender! Wait what? Okay, so how do I get the *#$!+ out of here? I need a shower. FYI… STILL NOT A SINGLE CUSTOMER OTHER THAN ME IN THE PLACE… go figure!
Just gross place. See pictures. Avoid at all costs!!!

I loved this place:)Very happy for the sweedish massage, i felt rejuveneted and above all, i felt welcomed from the moment i walked into the spa, i totally recommend IGM spa:))

The girl did not want to accept the groupon promotion! i called before went there and thay said yes, after 10 min I was there and the girl was unfriendly saying that I had to pay 45 if not she didnt receive me ;(too bad attention

I got my eyebrows waxed here a few weeks ago. Overall not impressed or pleased. I won’t be returning. She was nice, but not the friendly, warm, and inviting that you would want from the person you’re entrusting your eyebrows to. When I walked in the treatment room there was no real instruction or conversation other than what I initiated. So I laid down with hesitation. When she was finished, she didn’t offer me a mirror to look at my eyebrows and just walked out of the room. Ok I guess we are done and I’ll stop here in the mirror to check on how they look. There was a slight bald spot on one of them that will have to grow in/​I can fix with makeup. :/​. Then, when I walked out of the treatment room to pay, in the time I took to look at my eyebrows– bc she didn’t offer me a mirror– she had already struck up a conversation with someone else and I had to wait for them to finish their conversation before I could give her my payment.
Further, here I am 2 weeks later and the way my eyebrows are growing back in is not typical. I’m very displeased and am eager for them to grown back more so that I can get them waxed by a more skilled brow waxer.

I paid 135 dollars for a one hour deep tissue massage which ended up being a combo of shiatsu, reflexology, a half ass approach to some deep tissue, and nagging that I should drink more water because my gallbladder «root» was in pain or some BS. Very upset, I shouldn’t have even tipped, but oh well… I asked the lady what neuro muscular massage was and she said, «well, it’s neuro muscular massage.» Ok… Needless to say, I’m never returning there again. They’re just as bad as lulu’s, but at least lulu’s is cheaper.

Staff was very professional and provided recommendations to maintain healthy skin. My husband and I were staying at the Shore Club in South Beach but didn’t want to pay resort prices. IGM was perfect! The spa was only about 15 mins from SB.

This Spa is AMAZING!!! The staff are friendly and very helpful making you feel at home. The massages are great and the sauna is relaxing i also got my hair done which came out pretty good and im very picky and hard to please when it comes to my hair lol. If your looking for a spa that is not only efficient at what they do but also easy on the wallet. then i would suggest giving this place a try!

The ladies of IGM Spa really did a fantastic job! It was a awesome experience, the perfect addition to my Miami R & R vacation! I got the Diamond Package which was worth every penny! I will be back when I visit Miami again!