MacCity

I’ve been a repeat customer since I discovered the place.
My iMac blew up. It’s four years old so I brought it straight to John Hurd. He diagnosed the problem, pulled a crucial work file off the machine for me, then found an Apple service article that suggests I’m still covered under an Apple service program.
In other words, he did all that work and still sent me back to Apple because I might get it fixed free there.
That speaks to John’s character and the kind of service and attention you get at Mac City. As I told John, if Apple doesn’t cover it, I won’t let them fix it. I’ll bring it back to Mac City.
Cannot recommend them highly enough — a rare and excellent crew

I would like to start by saying i needed a new track pad and they did the repair, and it was fine. So that happened. HOWEVER, i would never return here. The attitude was insane. My first interaction was as follows me: «my track pad is acting wierd» the guy behind the counter «hmm i am looking and its working fine for me, but its bad» so i said «i’m confused. Either its working fine or its bad? Which is it? Maybe i’m doing something wrongl» but he reiterated «nO! Its working fine, but its bad! You said it was working weird! Its not working weird, its not weird it moves fine but the clicking doesn’t work, so its BAD» ummm yeah, when the clicking is not working i’d consider that weird, wouldn’t you? I was CLEARLY not going to debate the semantics of language with someone whose first language is not english so I let it go. but he was SUCH a jerk about it that I thought of bolting and taking my business elsewhere but i didnt. THEN i came to pick up my computer when the work was done and the owner took care of me (thank god, i thought to myself-​WRONG!) .Well the fish stinks from the head as they say and the lousy customer service saga continued. He would not take my debit/​mastercard without an ID! But no one mentioned this to me a) over the phone when they told me the pickup was ready OR b) when i dropped off the computer. I had just run over from the gym when they called and all i had was my card and my phone. NOPE! They wouldn’t let me pay. Until finally i said «wait! Isnt there an ATM i can go to, and get the money out!» Oh yeah. Jesus do i have to think of EVERYTHING. I had to walk blocks in the pouring rain to get the cash, i felt like i was im some kind of shady shake down. NEVER again. This place is totally shady and I would seriously urge anyone to go elsewhere.

Best place to get any Apple devices fix. Plus they work in cooperation with Apple which makes more legit than anybody else around town. John is very helpful and professional. Highly recommended

Today I went to best buy with my son Mac Pro who was not turning up. After looking at the laptop for few minute the geek squad specialist came out telling me that my Mac was bad and it will cost me around $ 800 to fix it «you better buy a new computer «. I left the store frustrated and disappointed with my 1 and ½ year old MacBook, but thinking that it was just not possible that a Mac crashed dead for no reason. I went home look for some Mac repair on Miami beach and I find this place in Lincoln road, the guy look at my Mac take it in a back for 5 min came back and the Mac turn on again we were so happy. I ask to John how much I own him he said «nothing just come back here when you have a serious problem. Thanks again for your honesty! I recommend warmly this Mac city!!!

Last year my daughter gave us her old Macbook Pro. I brought it into apple and they said it was the hard drive but it was too old and they could not fix it. They gave me john’s number at macCity. brought computer there and it’s been working great. M
This year i got my other daughter’s computer, (this way my husband and i both have one). Same problem hard drive. Went right to MacCity. John put in a new hard drive and now I have two computers that work like new!!! Any questions or problems i have I would always go there!!! If you have a Mac, d not go anywhere else…

MacCity is a LIFE SAVER.
Cannot express my gratitude to those guys … who stayed beyond normal work hours to complete my (troublesome) backup so I could travel the next morning.
We need more dedicated business people like this.
Thank you again John!

I had some major computer drama and a rush job that had to be completed in one day. I went to apple even with my computer being covered but they were telling me 3 – 5 days!!! Can you imagine!!! I called john on a Sunday. He came in to his office even with the ac in the building not working. Saved all my data and swapped my hard drive out. Saved the day! I can’t even tell you how appreciative I was to find him.
I will save him number on file and refer him to anyone I know with Mac problems.
No question about it.
I’m here on a Sunday and getting my computer fixed!!! Amen to you guys! Amen!

After my iMac crashed and fell I followed suit and went to the Genius bar at the mac store to fix the problem. The diagnosis was hard drive failure and my computer (being 7 years old) is no longer covered at the Apple store– nor do they have the capabilities to recover data or fix my «vintage» model. They recommended (through
) that I reach out to John at MacCity. He is on Lincoln Road just a few blocks from the Apple store. I made an appointment with John and we met for the consultation. He followed up with a diagnosis and a very reasonable price on data recovery and hard drive replacement with a few options. I followed up with the services I wanted to move forward with. John was very good at answering all of the questions I had and was very professional. My computer was fixed and I picked it up the next day! Awesome service, reasonable prices and very great turnaround time! More importantly they fixed my computer. I highly recommend them to fix your Mac!

As a graphic designer my computer is my life. I came from NYC and my laptop completely died. I was freaking out at the Apple store and I was referred to John from MacCity. John was very professional, knowledgable and expedited my data recovery on time as promised (a rarity for Miami!) To sum it up MacCity was my saving grace! Thank you!

One of the most knowledgable & friendly IT assistance I’ve met. They’re always available to help me with all my tech questions & find efficient solutions. I’m so thankful I met them!

My Mac Book Book Pro crashed. The guys @ MacCity recovered all my info and upgraded my hard drive. They did it really fast and where very professional. Price was very reasonable. I highly recommend their services!!!