Metropole South Beach Hotel

Overall a decent hotel, free wifi, spacious rooms. I liked the layout, the location, 3-​minute walk to the beach etc. I would give it 4 stars but there are some issues the management have not resolved, even though it was brought to their attention multiple times here on Unilocal and TripAdvisor.
1) Housekeeping issues. Although not nearly as bad as on the pictures (at least in my case), the room does not feel very clean. For example, the bed-​frame was dirty and there was some hair behind the mattress. Small details but the room at that price point should be spotless and a good manager would randomly visit and inspect rooms with a white glove, especially that housekeeping issues are constantly mentioned in reviews of this hotel.
2) Lighting. I understand that the lights are dimmed to create a more relaxing atmosphere in the room, but guests should be able to choose what lighting they want. For me it was too dark and the curtains don’t open, so no natural light.
3) Hotel Fee. $ 20-​something fee a night is outrageous. It is not a resort, there’s no pool (except for a tiny hot-​tub). It is really not justifiable. When I purchase a hotel through Expedia or Priceline, that’s the price I want to pay. I stayed 4 days and the hotel fee was almost $ 90.
4) Parking. $ 40 a day. I think you should provide a discount for hotel guests. I think a $ 30 price point would be more acceptable.

This was a terrible experience. This is an old apartment building that they put some minor lipstick on and are now calling a boutique hotel. It’s dirty. The bed is horrible, walls are paper thin, noise level is high which make sense because I am sure a ton of kids can pack into one room. There is an unhealthy amount of deodorizer being pump through to Mask mildew and not sure what else. The only reason we stayed was we couldn’t find another room when we arrive late. But honestly we should have stayed in our car it was that bad. The only reason I am giving two stars is because the staff is very friendly. Stay away.

Terrible!!! I gave it one star because of its location and courteous staff. Our room was dirty, floors were not clean and there was a lot of dust. By the sides of the mattress in the bedroom there were little brown particles of dirt which we covered with towels so we did not have to see it. There was NO HOT WATER to shower with for our entire stay there. The pull out queen sofa bed was super squeaky and the mattress was thin. The staff moved us to another bedroom where the water was a little warmer but still on the cool side. I washed my friends hair in the kitchen sink where the water was warmer! The floors were uneven on the 3^rd and 4^th floors. The AC was super loud and only cools the living room. They charge a resort fee per day which is fine but this hotel is NOT a resort by any means. The fire alarm went off for about 2 – 3 seconds at 7 am and the construction noise was unbearable. I definitely do not recommend this hotel at all!

Currently staying here.
1/​AC is loud and did not few cool air at all. So i cant sleep in 80 degree, woke up and write this review.
2/​floor is super dirty
3/​toilet is leaking. Water is coming out from water pipe.

Terrible. Hotel smells like must. Cheap but not worth it. I was up half the night listening to the people next store having sex because the walls were so thin. Then downstairs there were two men yelling with security about two of their watches being stolen. Save your money.

Fun place… love the quirky décor… all goes together well… staff friendly. .very clean… great kitchen close to all the action.. across from hip designer stores… we will return

Staff was friendly but slow. The first attendant started to help us as we checked in then took every phone call as we stood there. Rooms were in need of paint and polishing up. Elements of mold in the bathroom. Shower glass door was partial so expect a lot of water spraying on the ground of the bathrooms. Furniture was scratched and worn. Lots of scuff marks. The fire alarm kept going off the first night and the walls are paper thin. We opened a bottle of the wine offered I the room for a fee and it was turned (went bad). Tried to heat something in the oven and it didn’t work.
Positives: We were upgraded to a 2 bed suite. Glad we did. Couldn’t imagine what the experience would have been in our original booking. I agree with the other 3 star reviews. The location was fantastic and that is why we booked and payed a premium (during Art Basel, the busiest and most expensive time of the year in Miami).

Yikes. I hate writing a bad review, but I can’t think of many good things to say about this hotel.
Our room was just plain filthy. The floor was the worst part, it was obviously never cleaned before we checked in. As well as the mirrors or shower. Really really dirty. The bed was horribly uncomfortable and almost itchy. Combined with the very loud AC (which didn’t even cool the bedroom area at all) I think I had the worst sleep of my life.
Location is great, and the valet parking is nice. Also, the two women at the front desk when we checked in were very friendly & helpful. But I would never stay here again. So many hotels to chose from down here, I really would advise against this one.

I definitely recommend this hotel! all was the best: great location, friendly staff, perfect room! especially I would like to thank Carlos!

This hotel was the worst. Our tiny rooms had horrible air conditioner. It was nearly impossible to get a beach towel downstairs. The fire alarm went off 3 times early in the morning. There is no pool to gather around. And lastly there are bugs everywhere. It was the most disgusting thing I’ve ever encountered.

I’ve stayed at this hotel once before and 6 years later they still do not disappoint !! From Endry our AMAZING bellhop … giving us awesome party spots and restaurant suggestions … to Carlos who took care of us in guest services, with a suite upgrade and bottle of champagne we received for my girlfriends birthday … I have ZERO complaints. The grounds are kept clean. Our room was serviced daily. They’ve added a cooling off pool, that isn’t very large but perfect for kids. The beds are extremely comfortable. The suites come with a full kitchen (tho the sink is a tad too «modern» and doesn’t really make sense for washing dishes) There’s also a pull out couch but we didn’t use it. The buzzer situation at night can be a tad annoying if the night shift guy is sleeing on the job. We got locked out in the thunderstorm our last night but it only added to the romantic aspect of our beach romp :). The location right in the midst of the South Beach action is ideal !! The one hour daily happy hour is super clutch as well. Oh and the hotel itself is extremely QUIET. Plus the free airport shuttle. I refuse to stay anywhere else when in South Beach and you should too ;)

We stayed there after arriving from a Bahamas trip. Our check in was not until 3pm. However, the employees there were great. They stored our luggage for us and even let us check in by 1pm. By the time 1 hit all out stuff was in our room.
We stayed in the suite in front of the Jacuzzi. It was nicely decorated with a full kitchen, two bed rooms each bedroom had a flat screen and also another tv in the living room
All the employees were very helpful to tell us to hottest spots or set up tours for us.
We would definitely be coming back to stay here on our next trip to South Beach.

This place is awful and filthy. This not a family friendly place. I do not recommend this place to anybody. First of all the building and rooms need to be updated and remodeled. The bathroom in our suite was filthy and the drain in the shower would not drain the water out fast enough so when using the shower the water would stand for long periods of time.
The room floors were filthy and the bed sheets and linens had stains. It appears as though they did not provide fresh bed sheets. The lamp cord in one of our bedrooms was cut in half but somebody decided to tape it back together and leave it in the room as the only source of light. Huge fire and safety hazard.
The halls were dark and dirty floors lopsided with dirty old carpet. This place smelled old and dirty.
We paid for 2 nights through
and left after the first night and we were willing to forfeit the cost of the second night. We checked into another hotel and paid the extra cost. After reporting this hotel to
they issued a refund for both nights even though we walked out after the first night. They did the right thing.
If I could give this place ZERO stars I would because it does not deserve ONE star.

Had a good time with the wife stayed one night and it was a suite given has a gift from a very good friend of ours 2 queen size beds and 2 big flat screen Tvs and a full kitchen
with microwave stove and freezer Nice!
The beach is very close to the Hotel its on Collins ave and the gave us free happy hour.
Loved it Bumba Bumba.

Was here just 2 weeks ago during Miami music week. Small cute hotel if you aren’t looking for anything fancy. My flight back home was late Sunday night and they were nice enough to hold my bags all day on Sunday when I had to check out until I came back right before I went to the airport.
2 blocks from Wet Willies, down the block from Ocean Drive & the beach. I mean, you’re in South Beach, you’re not going to be in the hotel THAT much.
Our view of the beach was partly blocked by a little bit of a construction site i believe, and there are garbage trucks outside at 5am. so be aware that if you’re going to sleep at that time… sorry, but the city needs to their job lol — took off half star for that, and another half star for… :
we stayed here Thurs-​Sat night. We wanted our room cleaned Saturday. We left the do not disturb sign letting them know they could clean it. Left the room for about 4 hrs, came back. still not clean. ok I understand it takes time to clean the rooms but when we came back to the room we needed toilet paper and towels. They told us we had to tell them to clean the room. Tell them? that’s why the sign was turned to the side LETTING you know. I was annoyed at that. I’m not going to hunt down cleaning people on my vacation away from my job telling you to do your job.
Other than that — not a bad stay. Like I said… Miami music week. you aren’t in the room other than getting ready and shower/​sleep.

I am not one to review hotels or restaurants, but I have to share this because these guys really screwed us over. Checking in was fine, we were told we were moved to a «better room» which we thought was great. The room was cheaply modernized, but ok, we were just staying the night-​nothing scary. The shower was weird, no real door and no-​where to put your toiletries. Whatever, all stuff that can be overlooked.
1) This place does not feel safe at all…
Around 1 AM we were woken up by EXTREMELY loud banging upstairs. We thought someone was moving furniture it was so loud. No one was yelling but it was apparent that someone that was not staying in the hotel had gotten in and was disturbing everyone. This went on for over an hour. It was pretty scary actually… No one working in the hotel did anything about this.
2) 4 – 5 AM, garbage trucks came down the alley and did their pick-​ups. Normally this would not bother us, but it was non-​stop for over an hour as well, wtf they were doing out there, who knows. That was just terrible.
3) This is the kicker — at SEVEN AM, construction starts. I am not talking loud beeps and guys yelling, I am talking a jackhammer, at SEVEN AM!
Luckily, we were getting up early to get on the road, but no one told us there was construction going on. It would have been nice to know that!
As we were checking out, we told the lady at the front desk and she could have cared less. We called Hotel Tonight, the site we got the room from and they contacted the same woman concierge we had spoken to and apparently she was abrasive from the get go and refused to acknowledge our bad experience. BAD CUSTOMER SERVICE. Just BAD. I would never stay here again or recommend this place to anyone.
Bummer man, for the price, this was really disappointing.

Good place overall, the staff goes above and beyond here very friendly. Front desk is efficient and quickly checked me in with proffessionalism. The rooms are great for groups as they have everything u need. Location is superb and is next to shops ocean drive and restaurants. Cleanliness and housekeeping were good especially with my messy self! Good stay.

Where to begin.
1. I was SO EXCITED to stay here!
2. I called ahead of time to see what kind of beds we would be getting because we booked it through priceline, so you never know. I called and they said «Standard 2 queen beds.» I said great! Get there and its one king bed a one queen bed… but only it wasn’t a queen bed it was a queen sized pull out couch lol not nearly as comfy as a bed.
3. As much money as people pay to stay there, they do not offer a complimentary breakfast. They did offer a social hour down the street. They should do the same for breakfast since their facility has no room.
4. The floors crunch as u walk and its like you’re walking on waves as you walk to your room. Didn’t feel safe at all and like I said it’s squeaky and thin, so definitely request the top floor because we heard our upstairs neighbors all night.
5. I understand they’re located in a popular area, so it will be more noisy. Taking that into consideration they should invest in soundproof windows because getting woken up by the garbage trucks in the ally at 5am was terrible.
6. For the sofa bed they said there were blankets in the closet. No blankets. Called down to request some. 30 min later called again bc nobody came and they finally showed up.
7. Air conditioner was louddddd.
8. Online it appears that they have a nice sized pool and you get there and it’s about the size of a hot tub.
All in all I would never ever pay full price for this place.
Then to the positives…
1. Great location.
2. Across from a parking garage that was $ 1 an hour.
3. I liked the somewhat modern-​looking setup.

Stayed here again and booked for the wine and food festival! 2^nd time is a charm, the service from the staff and bellboys are genuine and friendly. management is a plus here very well trained staff and polite housekeepers. Location you cant go wrong period! We ate at puerto sagua a great and cheap cuban restaurant which is located right around the corner. We had such a great time at the festival that we came a little extra happy from there (a little drunk) but hey no worrys i forgot were my room was and the manager went along with me and made sure i was in my room safely. My point is stay here!!! great customer service.

Great location, I would stay again only if I can get a room facing the courtyard, my only complaint was my view was horrible and I couldn’t sleep in long because of the loud trash trucks and locals blasting music early in the day & my bathroom could have used some maintenance on the floor other than that it’s a pretty cool spot