Miami Double Decker

Nicks tour is awesome its full of of facts, good detail and right on timing with the chouffers pace I enjoyed the bus tour. love the art deco district!

Troed booking a segway tour with hhhis company… Steve on the phone was quite good…
Website is awful and does NOT explain how tours work!
I booked 1 hour tour for 4 People and once bought, had to call to ask address and many other questions unanswered at the site… Also wanted 2 hours which he said it was ok… Just pay the diff at the counter… Today my tour was at 3pm and called to see if we could do it at 3:30… I was again told by stveve there was no problem… With this answer, I was never told this was not a «private tour» and it did not state otherwise anywhere.
We got to the store at 3:38 … 8 min after our time and even willing to have that time deducted from my tour…
Yes, today Dec 31^st. But if they ARE open, they should have all their working tours available…
I was greeted by a nice young lady who went to the computer and there was this tall guy with whitish hair who declined to give me his name… Oh my goodness… If he were working in my company … Well he would not have lasted 1 hour with me… This is the complete oposite of customer service or satisfaction… Not a smile… Just looked at the computer (ehich I saw very few reservations) and told this lady with a «look on his face» there was nothing to do!
What??? The lady could not even come to me to explain… She was in shock! Tried to talk to this «nameless» person and again with a «face» told me there was nothing to do… The tour «supposedly» left… This was complete nonesense… He did NOT want to try and get us out!!! Comoletely unacceptable… I was never told there was a strict time ad it was a non private tour…
Then another nameless person came up to see how to try to calm me down… No point… This place is to be AVOIDED!!! Dont spend the tine ot money here… Zero customer satisfaction!!!
Then for the money back… Simply no paper, no email, nothing… Just their wors I would be refunded my money with the same terms I paid online… Hope this happens… Do not want to be robbed also!
All in all I will never spend my hard earned money in this place… Avoid at all costs!!!

If there was 0 star that’s what it would get! Probably the worst customer service in America! We were waiting for 40′ and what we got back was to cancel our tour because we complaint. The bus passed by us without picking us up and I called to complaint after having waited for 40′!!
The customer service said that we should wait for another 15′!!! Then he hang up the phone on me twice!
Enjoy your tour with the worse of the kind!

We did the city tour and bay cruise. I am not sure what to make of the city tour. We were picked up promptly at 8:30 at our hotel. But we spent the next hour doing nothing, apparently stopping at grocery stores and other places that the driver/​guide needed. The actual tour did not «start» until 10am. We then drove around Miami Beach, through Coral Groves, and stopped in Little Havana where we had a 30 minute bathroom and coffee break. We then drove to Bayside park where we got off for lunch and the boat cruise that came an hour later. It was not very informative or interesting. So the actual tour was about 70 – 75 minutes, mostly of jokes that were not very funny.
The guide was ok but not very informative. Luckily we had done the food tour the day before because we would not have learned anything about Little Havana from this tour.
The boat tour advertises 75 minutes but that includes processing and other business, so real boat time is closer to 50 minutes. It is semi-​interesting but it is all looking at rich people’s houses so it gets boring pretty quick. Being on the water is nice.
I can’t really say that the wife and I enjoyed ourselves or thought the price was worth it.

THIS WAS AWESOME. The tour was perfect. Our tour guide Ricky was great. Fun personality. Great tour. This was by far the BEST part of our trip to SouthBeach. Big Thanks to Ricky

We took the bus and boat tour. The bus tour takes you around to a fair amount places efficiently but the guide’s commentary was the poorest we’ve ever encountered on these find of double decker bus tours. Little interesting content and there was no cover for upper deck in July heat. As for the boat tour, it’s all about which celebrity lives or used to live where. We aren’t interested in that trivia so the boat tour was a bust too. And both tours were hot even air conditioned part of bus.