General: — clean, it’s a medical office like setting — professional, very much like a coming to a doctor — cause it’s like a doctor office setting — makes you feel safe and comfortable that you are getting a good treatment. — Silvia is very nice, sweet, comforting person — It seems like she knows what she is doing exactly, so gives you the comfort«you’re in right hands» — no water cooler:) so bring your own water if you get thirsty easily — nice/clean reception area where you can wait for the appointment if needed. — easy to make an appointment, just call. — good location. Why only 3 stars? well, i was debating between 3 and 4… at first i wanted to give it 4 stars, but then changed my mind to 3. Reason is — i found an article where Silvia talks about how she does valuation of «what parts of the body need attention»… well, i didn’t have that experience. I do not have any particular physical pain or injury, I really wanted for someone to evaluate my overall health, as recently I get colds often, and had lots of stress, — so i feel that my immune system is down and I wanted for someone to evaluate my body condition and tell me what needs more attention. I didn’t get that evaluation… nor she took her time to explain what is that exactly that she is doing, except for«balancing treatment» is all she said. I was looking for her to evaluate me and tell me something along the lines«i think this is what needs to be done based on my evaluation, this is how i would treat you, and today we will start with this xyz treatment which supposed to improve abc.»… Instead, i got acupuncture«balancing treatment» what is? and why she picked it for me? — well, i didn’t get explanation, so no clue. Why I wanted to leave 4 stars? I am sensing(intuition) Silvia knows what is she doing and can definitely help. Yet, maybe, she is not very good with communicating? not everyone has good verbal/communication skills to express themselves… Suggestion? — If you have a specific concern, aka my knee is in pain or my neck is in pain — I’m pretty sure Silvia will be able to assist with that and you will be happy… — If you are like me — who wants an evaluation of your entire system and improve your healthy in general — i’m not so sure… Overall: I am not sure if i go back… I might. and maybe i will upgrade/update/my review. so stay put:), if i do go back to Silvia, i’ll be updating my review! :)