T-Mobile

After much debate I decided to make the switch over from Verizon to T-​Mobile. I am happy to say I made the right decision with Galaxy edge and this store location was perfect, knowledgeable and professional staff. Andrea was amazing, very helpful and polite. I would highly recommend making the switch to
T-​Mobile at this location.

The staff here are so helpful and friendly, specially Arlet. She was extremely helpful when my aunt went in to exchange her cellphone, she went out of her way to transfer all the photos, contacts, everything! And let me tell you she is also a great seller, I went with my aunt not thinking I would buy anything and I left with a new Mophie phone case, and I just love it! Big thanks to Arlet and her amazing customer service skills and patience!

The service at this location was outstanding! I walked in inquiring about general information regarding family plans since my now «old provider» was a bit pricey for my budget. I sat down with rep (Marianela) and I explained to her my concerns and priorities and she clearly pointed out why I should switch. I took a lot of her time asking questions, yet she was so helpful and honest.
I contact her all the time with questions and she is always ready and available to answer to my concerns. More than earning my business, she has established a client relationship which makes me feel more at ease when dealing with her. I will keep sending her referrals!
Do not hesitate to do business at this location, they really know what they are talking about.

I went in the store today to get my information transferred from my old iPhone to my new one. The service was fast and efficient. David provided me with tremendous customer service! I would definitely recommend this store to others.

Ely was amazing he helped us a lot with everything and my husband and I are really happy with t mobile

I went to the store today to seek help to upgrade my phone, and David assist me, he was super nice, helpful and patience with me, from explaining our current plan to even help me choose the case for my phone ! Thank you again … Great costumer service.

I had my phone stolen while in Miami and went into Tmobile to get a replacement, Mari was amazing. Not only did she help me through the insurance claim, I walked out with a phone that day and she explained everything I needed to do when I get back home. Ely was very accommodating and helpful as well. Amazing and friendly customer service, I would suggest everyone come to this store! Thank you so much

Excellent service. Juan was very helpful and knowledgeable. I am very satisfied with the level of support and assistance. The location is very convenient at the corner of 41^st and Pinetree Drive. Five star rating!

AT&T drops calls but data is good. Sprint has good calls but awful data. Thought I give tmobile a try.
Went in to open an account. They took an hour to open the account. Then they got my name, address, and email completely wrong. Ordered an iPhone but they don’t have any iPhones instock. Not the end of the world they ordered one «overnight». After 5 days of waiting I’m giving up and going back to Verizon. Seriously the store is next door. Don’t go here.

Their customer service is the worst I have ever seen. I have been waiting for 20 min and the person who was supposed to help me told me that she is going to go home and I have to wait for someone else now.

Avoid this store at all costs!!!
First issue, the T-​Mobile site lists this as a corporate store. They are not a corporate store. When dealing with celluar carriers I recommend avoiding dealers/​retailers like the plague.
My contract with T-​mobile expired, so my wife was going to move over to T-​mobile with me from Verizon. We go into this store thinking it is a corporate store. I’ve done my research online and they offer a plan for me for $ 50 for unlimited talk, text and 1 GB of data. I can then add my wife for $ 30 extra per month. The jack@$$ helping me, Anthony (typically I would never name anyone, but this guy deserves to be named), tells me T-​Mobile no longer offers this plan, instead he can do $ 100 per month for the two of us. I refuse and leave. I call T-​Mobile and explain everything, they say he is wrong (aka lying) and they sign me up over the phone.
I’ve been with T-​Mobile for about 5 – 6 years with no problems until today.
Do not deal with dealers/​retailers, only with corporate stores. T-​Mobile should dump these yahoos.

I purchased my phone 5s in this place. The men was very friendly. But the must is that the same men call me back 4 days later just to know if everything was good with my new phone. I was surprised. Good service, Good staff.

Went in to buy a new phone. The girl who helped me was friendly up until I did not want to purchase the insurance for the phone. She became unfriendly very quickly. After making a very large purchase, she handed me my bag and did not even say thank you or «enjoy your new phone», or smile. She was the one with the dollar sign tattoo on her finger. Overall, the store was clean and organized but I wouldn’t recommend it as first choice for trying a phone. Half the phones were not charged so you couldn’t turn them on, they are bolted down so you cannot even pick one up to feel it. If you already know exactly what cell phone you are looking for, then by all means… use this spot, but if you are looking to actually test out some different ones… I do not recommend this place.