Altman Air Inc

I Interviewed 4 a/​c companies and decided to go with Altman. I am sure glad I did. Their pricing was excellent and the service manager Chris really cares about his customers and giving quality service. The install team also did a very professional job, super neat and clean. The city inspector just came by and passed the job, he was amazed at how quite the unit is running, said I should save lots of money. I would not hesitate to recommend Altman to anyone living in Miami

Background: Living in Miami your power bill can get a bit outrageous. My family has been using Altman air since I was a kid. They sold us our Bard packaged AC back in the 90s.
Sale: Knowing the quality of work and service it was a no brainer to contact them. Their sales manager Chris is very easy to work with and responsive. This isn’t your typical guy that shows up in a Ford Focus with no air conditioner experience. Chris is a real AC tech. Why is that great? Well he knows what will work and fit vs someone that doesn’t know how ACs work outside of a brochure. He even visits Miami dade to pull the sq footage of your home.
Installation: The techs are Altman make this complex system look easy! Very courteous and on time. They lay down floor protective covers. They have every tool in the book to make the job go smoothly. I have to say I was a bit set back with the knowledge these guys knew about how a variable speed system should work. Hats off guys good job!
Overall: life with low humidity in Florida! Sounds crazy but it’s possible. Sticky air conditions are gone ! Couldn’t be happier!

I have lived in Miami for about 1 ½ years. Upon a good friend’s recommendation (with caveat) I called Altman for service for an emergency outage of 1 of 2 A/C’s in my house. I know my system is old, but my house is For Sale and I just needed a quick fix (plus it was hot inside). Fortunately they scheduled me for the same day and even though they were late they called me to keep me updated on arrival. The technician was courteous. However, the diagnosis was that the compressor was dead and that I needed a new system. I asked him for a workaround solution, but he couldn’t give it to me. He said he thought I probably had a lot of money, that my house would sell better with a new system and would have the salesman call me to make an appointment for the next day. And the $ 70 service charge would be credited against the purchase of the new system. I was able to get a 2^nd opinion from another friend’s recommendation. On 1 hours’ notice they came to the house at 7:30 pm, installed a new capacitor (which Altman said was dead too), and got the a/​c working in less than an hour. I canceled the appointment with the Altman rep. I don’t trust them!

Scheduled a repair for today. They gave us a window of 12pm-​4pm and said that they would call us with a 1 hour window when the technician was on the way. I received the call at 12:50 pm saying that the technician was on his way from Kendall and that he was going to be at my house within the hour so to make sure that he was there. I stayed home until 1:50 pm exactly with no complaint. 1:55 I call to find out where the tech is and the dispatcher tells me that he is no more than 15±20 minutes away. I wait until 2:15 to call back only to be told that he is still about 10 – 15 minutes away with «heavy traffic». I decided to drive down to where they claim he was, there was no traffic. Where was the technician really and when did he leave? 1.5 hours to get from Kendall to my house is absurd. I can make it to homestead and back in that time!
Out of desperation, we have made another appointment for tomorrow at 4 pm. I will adjust my review accordingly tomorrow.