Assure A Smile

I tried 3 separate times to work with this office because I specifically wanted Zirconia Dental Implants and I didn’t have many options in South Florida. I liked that the dentist is holistic but the office is entire UNORGANIZED… This last time I called I was hung up on 3 times due to their «phone system» and they actually giggled about it. The last time I was put on hold was at 4:50PM and waited and then the phone hung up when I tried to call back a phone service answered (at 4:54PM) and said that the office is closed for the day… they didn’t even try to reach me before they left for the day.
When I received my consultation for a couple of items the «Office Manager» or shall I sale «Sales Pitcher» came in and tried to sell me on over $ 15,000 of dentistry when all I wanted was a couple things done. When I tried to whittle down all the procedures he was entirely incompetent and didn’t really understand what I was trying to do or try to work with me.
I called back months later and went over pricing with the «Office Manager» to extract a tooth and put in bone grafts. He gave me a price and a few days later when I went to make an appointment he said the doctor would need to see me first for ANOTHER consultation (at a cost of $ 100) even though nothing has changed in my mouth. So he wants me to drive over an hour, wait in an office, see him for 10 minutes and drive back over an hour for him to tell me the same thing. nope. not this guy.
The office is a mess, the sales man is very annoying and the doctor is insulated from the public due to all these knuckleheads but thats how he probably wants it so he doesn’t have to deal with people or deal with money, he has his cronies do it.
I wanted to work with this dentist but I am now at wits end and will have to go another direction. I would love to call back and give them all a piece of my mind but I don’t think any of them would care.
It all comes down to the Dentist for not being on top of his staff and when the cats away the mice will play. I’m so sick of bad customer service.
If I were you i wouldn’t work with this office… save yourself time and money!

I love this holistic dentist even though I have dentist trauma from childhood! Hygienist Veronica and Geo are awesome!
It is painless. I don’t even feel the novacaine go in. I had all my «mercury» fillings removed and he used oxygen masks and latex barriers to prevent absorption. My last dentist hadn’t done that and I was coughing black into my tissue. Dr. Herman even gives you a vitamin C drink after to support your immune system. He is up to date on latest non toxic treatments — ie he uses ozone therapy following deep cavities to kill bacteria hiding in tooth before filling it.
Thanks for getting me to start going to the dentist again!