AT&T

My family and I have been loyal AT&T customers for well over 12 years. We’ve always been extremely happy with our service, until recently being manipulated and deceived out of our unlimited wireless plan. After being told that a family share plan is what would best suit us, we had no doubt or hesitation in accepting the guidance offered by one of AT&Ts sales representatives at our local AT&T store. After all, AT&T had always shown us customer loyalty in adjusting to our needs. Unfortunately, after being misled about how much we would be «saving» after switching out of our unlimited plan, AT&T failed to inform that after making changes to our unlimited plan, we also give up the rights in ever having the same unlimited wireless plan again. After a couple of months passing by with multiple over draft data charges, I figured this new plan was just not for my family and we decided we would like to switch back. Unfortunately, the «30 day grace period» had surpassed and we were no longer welcome to have our old unlimited family plan. Meaning it CAN BE DONE, AT&T just chooses not to do it. This is where AT&T FAILS TO MEET CORPORATE VALUES! AT&T claims to «take intelligent risks and learn from what works» they also state to build customer relationships by «understanding what customers want and deliver it». AT&T has NEGLECTED to do so and has LOST SIGHT OF THEIR CORPORATE VALUES! Thank goodness T-​Mobile is willing to buy out our contract!

I came to this location to finally give in and trade in my iPhone 3 for an iPhone 6(ya I know stop laughing). I’m not tech savvy. Hilmar was the salesperson. She was very helpful and PATIENT with us. Wife and I each got new phones and iPads. She even helped me lower my uverse bill. Very good experience, now let’s see when I get my first bill.

I’ve been an AT&T mobile customer for 15 years and I have never had a complaint until I visited this location to upgrade my mom’s phone. When my mom asked the difference between the 2 phones she was looking at she was told that the more expensive one is better and she should just buy it (those words exactly). When I asked her if she had any other reasons for suggesting the more expensive one she told me that it doesn’t make a diff to her which one we buy b/​c she doesn’t make money off of it anyways. Both my mom and myself were fed up and just wanted to leave so we chose and phone and asked her to ring us up. All of a sudden she wasn’t in a hurry anymore b/​c she kept stopping to chat with other employees instead of completing our transaction that she was trying to rush us through earlier. Even though this is a huge store and they have an extended selection I would not recommend coming here for anything. You should visit the Country Walk location. I had visited there earlier and they patiently answered all my questions but since they were a smaller store and had a smaller selection I thought I would try this one– I was wrong. I would have been better off upgrading my phone online.

I suggest you always go come in this location to see Eddie. He’ll help you find the best cellphone that works for you. He’ll also try to fix your phone if you have problems with it. Before you might need to buy a new phone!