AT&T U-verse

I have been trying to switch my internet over to my new apartment for the past 4 days and still nothing. Most times when talking to someone on the phone they seem like they do not know what they are doing. They do not answer questions when asked just say only mumble a response and tell you to hold on. They seem lost keeping me on hold mumbling to them selves. Um ok… waiting waiting” yea I can’t find an opening for your preferred times. I’m going to have to call you back” really? Can’t I just talk to someone else? Then she sends me to the whole process of punching in numbers to get a representative, and they could get me an opening! So I guess I was right she really was lost. Everyone tells you something different on the phone so you never know what to believe and when you complain the person in charge just pretends to listen while they speak in Tagalog to someone else about what they will be doing this weekend. Every time I have scheduled this I have scheduled it in the afternoon because my boyfriend and I work, yet they always call me in the morning saying they are at our apartment. Really not everyone has the luxury to just take off of work to get internet installed they should really look into getting afternoon workers because every time I tell them that I had scheduled it for the afternoon they say «oh ok I’ll come back then», and then, like clock work, they call me around 7 after I’ve been patiently waiting for three hours AFTER their scheduled arrival time to tell me they just can not make it today. One time a technician said «I can reschedule for you tomorrow mam, someone will be there tomorrow afternoon» the next day when the second guy called to cancel he says «I don’t have a authority to reschedule for you» I hate ATT now. Their workers do not care about the customers, techs will not work after 4 (instillation should be offered late for the working customers!), and they’re phone reps are either lost, do perform their jobs as they should, or lie to customers. I’ve had Uverse since 2012 when I was living in California, when I first moved to Miami and didn’t have a job yet instillation was great because they could come in the morning. Now that I am working and need their service later it is a nightmare! This leads me believe that their technicians are just lazy and refuse to work late. It that’s the case get a second crew to start later in the morning or early afternoon so they won’t make excuses about working past four. And trading your phone reps better in knowledge, procedures, and how to talk and treat a customer because they suck donkey balls.

Complete and utter garbage. Welcome to AT&T Uverse, the internet of 10 years ago.

Completely upset with the Customer service team. I changed from Comcast to ATT they offer me a gift cart and after weeks it never came. When I called customer service they told me it was not in the record, they were not willing to provide it to me.
I ended cancelling the service after 31 days of installation and charge me a cancellation fee!
They lost me as a Customer snd gain a bad promoter.
NOT GOOD!

I wish I could give them negative stars. !!
Don’t even think about it if you have other options.
So let me start from day 1. I moved to Miami recently and wanted internet service. So I went to their office. The ATT agent offered me a deal. Once I agreed, he ran my credit and could not do it and he said that there could be some system problems due to weekend and asked me come back the next day and he set me an appointment. The next day, I saw different agent and he refused to give me the same deal. So I requested for the same agent that I saw the other day and suggested that it was your system that failed to run my credit yesterday. The the previous agent was starting his work shift in the noon time so I made an appointment with him and left the store. When I came in noon time, I was told that the agent was on break and I should see different agent. I agreed but he refused to offer me the same deal. So I asked for the same agent and I was told that he was still on break (for 1 hr already). I decided to stay there waiting for him. They made me wait for 2 hours there. After two hours, when I asked if the break is over, I was told that he was still not back and I should see different agent and would not get the same deal. (where do you get 2 hours break as soon as you start your work shift? I also would love to work there). So finally I agreed to pay 7 $ more than what I was offered initially. After all this, the agent said that the modem would be sent to me by mail and I would take 7 days. I was like what? All this waste of time and energy for 7 days of waiting time? But I did not have any option since ATT is the sole provider in my building. So After 7 days of waiting I got my internet connection.
It has been 6 months now. Modem crashed twice already that they had to replace. And of course, ATT took their time (7 days each time) to replace my modem and during this whole time, I was without internet. Just now, I missed one payment and they charged me 9 $ for late fee and 49 $ for restoration. 49 for restoration? What restoration? How about those days when I was without internet due to your stupid modem failure.
I call this extortion. ATT knows that they are the sole service provider in my building and no matter how bad service they provide, tenants don’t have any options. I have used Optimum while in New York and Comcast in Jersey. ATT is nowhere near them. I have given written application to comcast and verizon to start providing service in my building but it’s all about dividing regions between them and killing the competition so that they can get away with anything they do.

Runnnnnnnn!!! By far, one of the worst customer service company out there. AT&T has bit off more than they can chew. The customer service side and field technician have no idea what the other is doing so the party that’s caught in the crossfire is the customer. If you’re able, used Hotwire, Verizon, Time warner, Advance cable or Comcast! In that order. AT&T is the phone company that’s all they’ve ever been good at.

Switching to UVerse for my internet service was literally the worst decision I ever made. I was told by the DTV sales rep it would save me money, and that the service would be faster and more reliable. I ended up having to cancel my cable service with DirectTV (who sold me on the service change, only to later inform me that I would have to pay $ 200 for new cable equipment because my old equipment was not compatible with the new internet equipment). On top of that between the service charges and fees, the cost of installation (which no one mentioned), and the lack of proper bill notification, switching my service has cost me nearly $ 150. And the internet speed is exactly the same. If I had just stuck to my previous provider, I would be $ 150 richer, still have cable TV, and be a lot less frustrated.

Worst cable company with very few options in coral Spring, fl I’m considering no cable versus the frustration of no wireless tv signal, internet signal and constantly having to reset the boxes. Customer service has missed phone appointments and visits! I would never recommend Uverse!

Have been whit AT&T for two years. Can’t believe they can’t get act together and get channel 7 back. Very disappointed. Give me no choice but to switch to Comcast. So long AT&T.

Don’t make a mistake and have them for your tv service. Come time for the playoff’s they do not pay enough to the local channels therefore the playoff games will be blocked. Internet is slow as well. Piss poor service!

I ordered Internet and tv, they offered a great package high speed internet etc. Besides I never got anything that they offered, I’ve been calling customer service to repair the issues. Besides they put you on a hold for long minutes (30 to 45 minutes) the people called customer care is extremely rude, they don’t know how to take care of any issue, they can’t even locate your account. They keep transferring you from one extension to another until you got a message the office is closed. It is so frustrating that you can’t even cancel your account. If you don’t wanna have a stroke, don’t ever get the AT&T uverse. Extremely expensive, terrible and unorganized service.

I don’t understand all the poor reviews. I had previously been a customer of both Comcast and Cox, they were terrible. U-​verse has been the opposite. Starting from the beginning, the installation was great. The tech showed up five minutes early, was very friendly/​knowledgeable, and got everything up and running quickly. In my year with AT&T, I never had any service interruptions or other issues. Billing was always consistent, down the the penny. I’m moving to an area without U-​verse service, so I had to cancel. Cancellation was easy, took a max of ten minutes on the phone. Then drop of their equipment at a UPS store and done. Much better than going into a Comcast service center and spending an hour waiting in a line that resembles the DMV.

Just save your money and stress level and avoid this company at all costs, I wish someone gave me that advice sooner. Hidden charges everywhere and the information they provide you is misleading just for the sole purpose of leading you into their trap and forcing you to pay. Customer service is the worst you can ever get, they are there to literally give you a stroke.

The actual service from U-​Verse has been awful. There are days when my TV service is sketchy or the DVR doesn’t work and my internet is extremely slow. In the past week, I had to call AT&T a few times just to have TV service and the weather was fine. (I spent more than 30 minutes on the phone each time.) They finally sent a repairman to my house. He said he had to fix some external wires. That took about an hour. He changed the modem as well. While the TV service has improved, he deleted ALL OF THE PROGRAMS on my DVR. I called and emailed AT&T, I’m still awaiting a response. I think it’s time to join my friends who only watch Netflix. U-​Verse stinks, so does DirecTV and Xfinity.

Worst internet service provider. I moved into a new house and got att u-​verse just for internet, i already have direct tv for TV. This is the worst company I have ever dealt with. Every month I have to call because they charge me a one time fee for installation, EVERY MONTH!!! it’s not one time if you constantly charge it. Additionally the internet is slow and does not load things half of the time. My monthly bill is supposed to be $ 56.00 approx after taxes, it has never once been that amount. It ranges between $ 156.00 to $ 75.00. Neither of which were in my original plan promotion. Once you call customer service, the only way to get anything corrected is to speak to a supervisor, if you can get ahold of one. I waited on hold for a supervisor for over an hour. That to me is a real problem. Once I spoke to a supervisor she was less than useless. I cannot understand how a company can even survive in this economy with such atrocious customer service. Absolutely the worst service I have ever had. I am canceling my service and switching immediately to xfinity. Congratulations att you have lost another customer.

: #Amyla #Sloan is one of the worse #ATT reps ever. @ATT @Uverse #bogus #confused #attitude #rude #noncaring. @tigerblood42: Your customer Sevice is horrible #AmylaSloan @ATT @Uverse #TV 45min of transfers confusion and laughing. Think it’s a joke calling @XFINITY

So it has happened again. My internet service has been out for a week and they keep pushing out the date for resolution. The funny thing is when you get a human being, they ask for your email address so they can follow up. Don’t they get it? I have no internet. I can’t check my email.

You have different categories of bad customer service ranging from bad, real bad, and disastrous. AT&T U-​verse customer service is off the grid like catastrophic. Then there is the rate increase after 12 months promotions to 50%.

I switched to AT&T U-​Verse (from DirecTV) when I moved three years ago and have only gone so long without canceling it because of sheer laziness. I have a tv and internet bundle and I’m aggravated with each service, though the tv service is the worst.
The pros:
The price is good during the promotion period (usually 12 months)
The on-​demand programming is extensive, and you’ll need it to see your favorite show that the dvr didn’t record despite the fact that you scheduled it and double checked that you scheduled it.
Internet is not the slowest, but definitely not fast.
The cons:
Internet goes out every night between midnight and 5 am. Glitch or just them saving bandwidth? I’m skeptical. I don’t know if it’s a recent thing or not, but I’m up at odd hours with my newborn lately and the internet never works at night.
Download speeds of UP TO 12 mbps. It’s never ever that fast and 12 mbps is a mediocre speed anyway. It’s impossible for two people to live stream at the same time.
The dvr can record 4 things at once, but if it does there will be chunks of programming missing or just frames of glitchy pixels.
Sometimes things just don’t record at all.
The dvr holds less than it should for its capacity. I think a 1 hour standard definition program should take up 1 or 2% and twice as much for HD. I currently have 18 hours of HD recordings on my dvr and only 27% is available. Seriously?
It’s outrageously expensive after the promotion period ends. I currently pay about $ 180/​month for 200 channels (no premium ones like HBO), DSL, two dvrs and hd service. The TV service is about $ 117+ tax and internet is $ 52+ tax.
I’ve decided to «cut the cord» and give up on TV service altogether. With Netflix, Roku and Amazon (all of which I already have anyway) I can watch all of my shows for a fraction of the price. My husband will mourn the loss of live sports, but the Sports Grill down the street will be more than happy to accommodate him.
As for internet service, it looks like Comcast is my best bet but if anyone lives in a 10+ unit building try to get Webpass service in your building! It’s $ 55/​month for speeds up to 500 mbps! I actually wish I didn’t live in a house at the moment.

I moved last tuesday from aventura fl to miami beach florida. I called to move my service. After having to wait 6 days for the «earliest possible appointment the technician was supposed to showup on Tuesday morning between 9−11am. After he failed to show up I spoke with customer service who stated there was a mistake and theyhad to replace the order. Then at 2 pm I get a call that the guy showed up to the wrong apartment. I call back and they tell me I have to make a new account cancel my old service and sign a new contract. They then say I now have to pay a $ 100 deposit for service. After this they tell me the technician would arrive between 4−8pm. I call back around 7 bc i haven’t heard anything and they tell me they don’t have an order for service. They tell me at this point that no one would be oit to take care of my service tonight and someone would have to come the next day. I explained I tooka day off work on tuesTuesday and could not again wednesday so I would have to ask a friend to be there for them. They then assured me several times someone would be there between 1 – 3. I ask my friend, fellow doctor, to stay awake and wait for the cable guy as a favor to me, as he just got off a 30 hr hospital shift. After waiting at my place all afternoon no one arrived. When I called to ask why they told me my order accidentally got cancelled and no one would be available to come today and they could try tomorrow. They were kind enough to tell me that I shouldn’t worry they would be there and out of their gracious kindness they would not charge me for these days without service.

I am not writing to this store specifically because I have not been there. I am writing about AT&T services. DO NOT WASTE YOUR TIME OR MONEY SWITCHING TO AT&T. You WILL be extremely disappointed. WORST customer service I have seen. And yes, I have dealt with Comcast and will say once again, AT&T has the WORST customer service. And you will NOT save any money even when they make it sound like you will…