AutoNation Chevrolet Doral

Came for an 8:30 am appointment only to be suck here for 3 hours! The so called 2 yrs free maintenance is b.s. it’s only for 4 oil changes with in the 2 yrs and if you reach 24,000 miles before you get your Free 4 services you shit out of luck. So not only was i lied to when we purchased the vehicle, but a 3 hour wait for an oil change is ridiculous.

Update 1÷3÷15
I called the general Manager and left a message with my phone # I have yet to hear anything back!
Came to automation Doral today for service on my leased car. I made an appointment for an oil change and tire rotation. They told me it would be 1hr over the phone. I asked specifically because I had to go with two young children. Well when I arrived I was then told it would be and hour and a half. After 1hr and 45 mins I go to check in with my service agent Bianco, and he is no where to be found. He was paged but didn’t show. Someone got him on the phone and he still didn’t come see me nor did he get the phone when he was told to talk to me. Finally I got an answer and was told I’d have to wait another 20 mins. When my car was finally ready Bianco was still missing. So in the end I waited over 2 hours for an oil change and rotation. I should have gone to Autonation Coral Gables even if it’s further for me. At least there I know I would get good service and even a car wash.
Do not go to Autonation Doral!

The lack of motivation to sell cars at this dealership will make you run away. Don’t waste your time, the sellers are literally sitting around in their chairs expecting you to just buy the car.

Took them 45 min to get my rental car. Then when I came to pick my car up the cashier was in the back having a good old time with co workers and would not help me. I had to get a manger involved to get my car. I have a volt and was having it serviced because it was not taking a charge. I asked them if they charged it for me and they said yes. They must of had it on the charge for only 5 minutes because I ran out of battery power on my way to work. IT not like I asked them the fill my tank up with gas. This place has horrible customer service but, that what I get for getting a Chevy.

They have no interest in helping you out at the service department. Unless you are going to spend lots of money, don’t waste your time.

Dropped off my 2014 Silverado 1500 on July 10^th for a check engine light, today is July 20^th still no truck. The e mail from auto nation asking me to fill out the survey says that if not satisfied call a lady named Rosa, as a courtesy I did and had to leave a message now 7 hrs latter no return call this dealer is very very bad.

I wish I couldnt even give these people any stars. This dealership is probably one of the worst places known to mankind. As if purchasing a vehicle isnt bad enough. Everything was a mission and a run around. They make it seem like they did you a favor when bottom line is, when they want to sell the vehicle they will get it sold. Go to any other dealership but this one because they are rude, condescending, misleading, and like to not tell you everything up front as they should

I go do some of my repairs here and they are fair. I take care of mostly warranty stuff. Some other stuff if I’m in a hurry. If for service see Ruben Perez (no relation) if he’s not there Carlos Brito. Both are very honest and take care of you by all means necessary.
If buying a car go see Franco. He’s very good. I’ve bought a few cars from him. He gives you all the deals and makes sure you are taken care of. He gives it to you straight which is super important when dealing with a car sales guy.

went to get an appraisal for my 2007 ford mustang (were they state that they buy your car without you buying another one). spoke to a salesman in which he said ok got all our information & the keys, he told us 15 – 20 minutes, after waiting 45 minuets for the appraisal, got up & asked another salesman for the car, apparently they did not even do the appraisal becasue the car had a «open recall» on it, told i had taken care of that problem but of course they did not believe me & that they couldnt buy the car with that open recall i said ok do the evaluation & give me the appraisal if its good i would take that car to get it checked out, the african american (political correct) person apparently did not want to get out of his fat a$$$ & look at my car blew me off, i got very angry & made him do the appraisel in which he only did was to started the car, did not test drive it or anything & gave me a very low ball offer just to get rid of me & not bother his a$$!! rud people & very bad customer service — i had family memebers that have worked in the automobile business & told me that the person is very lazy & did want to do his job (should get fired) & give the position to a more qualified & hard working person who wants to works — not be a lazy a$$ sitting in his coushioned seat & blowing off people & not doing his job properly! lost a customer for life — was going to trade in 2 cars to get a new truck — but his attitude — no way in hell!

Whoever my service provider was. It says Bianco. But I waited 2 plus hours for my car to be oil changed. I saw my car outside but I thought that it was not serviced yet. Turns out the guys never came to tell me that the car was ready because he was too busy talking in the service booth. I guess he thought it was funny. Extremely unhappy right now. What a waste of time.

Crooks! A credit score of 757 and they could not sell a $ 28,600 truck off the lot. They ARE SHARKS. Got the car at another AutoNation for the deal they did not want to do it. Poor sales guy! Lived 23 years in S. Florida and NEVER BOUGHT a car there and NEVER WILL. Keep away! SHARKS SHARK S SHARKS… always hidden fees.Thieves. Incompetents. Low stock. Poor negotiations skills. Will try to reap you off!!! Never by a Chevy there!!!

I’ve been pleasantly surprised by this dealership. Tomas is an excellent salesman and Ruben is an incredible service manager. I will definitely do business here again.

I came here to try to get my oil changed because the last time I went (a different location) I was too late, they were about to close. This place is terrible!!! I got my oil change well over 6 months ago at a different location. I was to come back at 8000 miles or December 14^th. Needless to say we’re now in late February and my miles are over 8000 miles. They denied me my oil change that I’m still under warranty for. He said that my oil needs to be at least 4% and it’s currently at 45%. So basically my oil level needs to be so bad that my engine will be in danger before I get an oil change?!
The only reason why I opted to just leave and not talk to a manager was because even if I complained, it was clear that nothing would be done. And even if they took my car, I don’t believe they would’ve actually given me an oil change, they likely would have just said they did. That happens and it has happened to me before when I went to a sleazy car mechanic to get my oil changed a few years back.
Lastly, I wish everyone knew how nice I really am in person. People that know me personally can vouch for my character. I am never mean or hostile. I don’t argue, ever. I swear that I was pleasant and even smiling, I always smile. And still these people were condescending and very rude. Their behavior was unprovoked. It’s like these people that work here really hate their jobs. I even pleaded with the man and asked if I can get my oil change now because I’m driving out of town to Orlando. He told me that I have enough oil to make it to Orlando.
I will never come back here. If you ever come here, I truly hope that you have a much better experience than me.
Oh! And one last thing. I’m typing this review out on my phone and I’ve been sitting here for a while. I’ve seen a few people walk by me and one appears to be a manager and no one has said anything to me. No one seems to be concerned that a customer isn’t being helped.
I would give them a negative 5 stars if that were an option. The owner should be ashamed.

WARNING!!! This place is a scam. They are fraudulent and state they work within the law. The salesman Luis Duarte guaranteed we would leave paying what we asked and of course didn’t deliver. Then he made fake pay stubs against our wishes because he lied to the finance department and said I had proof of income when I was clear that my commissions were paid to me in cash. Two and half weeks after having the car I was contacted by the finance department that I had to give an extra $ 3100 down and my payment was going up by $ 60. Really? You mean to tell me I wasn’t approved and have had this car for 2 ½ weeks? By far the worst place to buy a car from and the lack of respect and consideration for the customer left me dumbfounded. I warn you DO NOT DEAL WITH THESE GRIMEY SALES SCANDALS!

Don’t come here, I spent almost 3 days in this place trying to finance a camaro ls. Bottom line wasted 3 days of my life walked out of the place with no camaro and with my credit fucked.

TERRIBLE customer service and OVER PRICED CARS!!! i went to the dealership on 12÷21÷14 to purchase a used CHEVY CAMARO 1LT. as i walked in, i started talking to PEDRO REYES and i told him what i am looking for and how much. PEDRO was talking to me like you want to buy a car that you don’t even have money for it. (HE WAS VERY IGNORANT, STUPID, AND DIDN’T EVEN SPEAK ENGLISH, SO MY FRIEND HAD TO TRANSLATE FOR ME THE ENTIRE TIME). the only car that was available is the 2014 CHEVY CAMARO and it was used with 21,000 miles. However, it was black and Automatic for $ 24,999. i asked the salesman for a better price and he said 23,500 and the car didn’t worth it at all. You had to see the car on the inside, it was so FILTHY AND NASTY. that car worth 17,000 dollars and not one penny more. I told pedro if he do it for $ 22,000 i take it right there so he went and he brought his manger, the manager came out with his stupid face and said NO. I walked out, went home very sad and upset with what i had to deal with. I went home and i start looking online an i found this dealership called LORENZO BOMNIN. I was so thankful that i found that dealership because i end up going there on 12÷24÷14 and getting a BRAND NEW CHEVROLET CAMARO 1 LT, 2015, AUTOMATIC, 0 DOWN, AND GORGEOUS FOR $ 21,290. CAN YOU BELIEVE IT? I DIDN’T AT THE BEGGING, I ALMOST DROP DEAD. MAN EVERY THING HAPPEN FOR A REASON. and not only that, they treated me so good and you had to see that beautiful dealership they had THOUSANDS OF BRAND NEW 2015 CHEVY CAMAROS, all colors, all styles, everything… man i am sooooo glad that i didn’t buy from that filthy over priced place called auto nation my AS* or something like that hahaha. BY THE WAY IF YOU WANTED TO KNOW THEY DROP THE PRICE OF CAR TO $ 21,500 AFTER THEY LOST A CUSTOMER WHICH IT WAS GREAT FOR ME CUZ I END UP GETTING SOMETHING NEW AND MUCH CHEAPER :)))))) I LOVE CHRISTMAS.
NOW EVERYONE YOU KNOW WHERE TO GO

STAY AWAY. Before we purchased a Ford Expedition just 3 weeks ago the AC was not working. They promised to fix the AC before we purchased. They said they made the correct fix and we purchased. 3 week later he AC went out and of course, they do not want to fix the problem. It’s companies like this that help cement how consumers feel about car salesmen and their practices. They should be embarrassed for not having the common courtesy to help a recent customer with an obvious problem that was there from the beginning.
I would not recommend anyone to set foot in this establishment let alone consider purchasing a vehicle here. Management has no interest in solving a problem after you purchase let alone try and help. Run away from this place you will probably get farther on foot than you will in one of their cars.

Have always serviced my suburban at this dealer. Carlos my service guy was great. Always kept me informed about the status of my truck while being worked on. Oil change, tire rotation and transmission flush in less than 2 hours. The mechanic who I can’t remember his name was both quick and informative. Would recommend then anytime!

Horrible service. I spoke to two salesman when I got there like around 7pm today and they both wanted to get rib of me super fast. No help at all barely spoke to me or answer any of my questions.

Had three great conversations on the phone with a man named Raul. I told him exactly what I was looking for and exactly what I needed. I touched base with him again as soon as I got into the Doral area and he told me now is a perfect time to stop on by. He greeted me at the door with a firm handshake and immediately passed me off to someone who knew nothing about our three previous conversations. I was ready to buy a truck at that very moment, and in two minutes I was out the door. Raul reassured me multiple times that going to this Chevy dealership instead of the other one would not be a waste of my time. He in fact wasted my time. The very next morning I went to Lorenzo Bomnin Chevrolet (dadeland) with the same game plan and drove my first chevy off of the lot in just under 2 hours. Embarrassing.