Babies R US

I’m giving them a five star rating because of the customer service that Mike the manager gave us. My daughter appeared in their Halloween store ads. Mike went above and beyond to make sure we received all of the ads in the store hanging up with her picture. He was so sweet about it and I wanted to make sure someone recognized his excellent customer service.

Horrible communication regarding delivery services!!! The guy that delivered was very nice and did everything in his power to accommodate us. However — at the time of purchasing the service delivery and assembly — we were never told that we would have to keep all the packing and boxes from all the pieces of furniture that we had purchased. Four Huge boxes and trash from each piece of furniture. I paid for the the entire service!!! Almost $ 180…I called the manager at the store location and pretty much told me to deal it… I was so pissed off that didn’t bother getting a name but I should of cause his managerial skills were horrible… no attemp to solve the problem. Every other delivery service picks up their trash and takes it with them. I had to pay some one to pick up the huge debris to discard them… if I would have been inform of this at the time of placing the order — I could of just rent it a truck at Home Depot for $ 20 and assembled the damn furniture myself. Horrible Service on behalf of the store management and its services in order to assist its customers. The only pleasant thing out of this was the delivery guy. Good luck to this company, you lost yet another customer… I am sure it won’t be the last.

You would think the customer service would be a little better for a customer who is 8 months pregnant with their entire registry at Babies R US but nope, this store has the worst service I’ve seen and I go to this store multiple times a week and to make matters worse, it was the store manager, Carlos, who provided the terrible service.
First of all, I was there yesterday trying to buy a conversion kit for the crib I bought in order to make it a full size bed one day, and was told that this item was discontinued and no longer available through Babies R US. I was told I could try to go through the company (Sorelle) but that they would probably direct me back to Babies R US. So today I began searching for the same piece online and found it, except it was directing me BACK to Toys R US/​Babies R US. So I called the same store I was at yesterday and spoke to the manager Carlos and he confirmed that they can place the order. So I drove back again today to make the purchase and be able to use the in store only competitor coupon that I had to then be told by Carlos that they will not accept the coupon because it’s a special order item. I’ve ordered other special order items and have used the competitor coupon without any issues. In fact, I had done so YESTERDAY, at the SAME STORE! Carlos then said they are not obligated to take the competitors coupon, that it was each stores discretion to do so and that he was not going to accept it even after they messed up and I drove over there TWICE he didn’t think that I had any reason to be upset. He stated that what I said was incorrect and then later on stated that it was probably a new associate who gave me the wrong information anyway and was unapologetic regarding the mistake.
What a complete turnoff for this baby store chain. I will no longer visit this store and will advice others to stay away as well.

I come here for lots of baby needs. However the customer service on the floor is horrible. No one approaches you to see if you need any help. You have to seek people out and even so if they are stocking they will not stop to lead you to what you are looking for. The lines at checkout are always long too. The registers are usually closed and you pay at customer service. They are usually friendly at customer service when you finally get to the front of the line.

Terrible service, as always.
–They rarely ever had strollers and cars east in stock.
–Staff is always MIA
–Purchased a convertible crib, which is supposed to turn into toddler bed. Gave up on that, as every time I would go to speak to someone, so I could place order, it would take hours. Staff never available. Once i «got lucky» and was able to speak to manager about it, and equipment needed was discontinued. There is one gentleman who works the customer service in back on store — has unique name— he is always very helpful, just does not get support from management, in what I have witnesses. Only one person working, this tons of people waiting.

Worst babies r us ever. Long lines, only one cashier at a time, outdated. No matter what time of the day or week you come to this location you can expect to make a jumbo line. Never a quick visit here… Lame

I’ve been visiting Babies R Us since before I had a clue as to what was truly necessary when having a child. Fast forward some years, tons of baby showers, birthday parties and a pregnancy of my own. Seems like this is the store most people use. Now Buy Buy Baby is around and some use both! I sometimes like the stuff here but sometimes it just feels like it’s just the same things and I get bored. Even then life goes on and we must shop for our little ones and our friends’. They do have specials sometimes and that’s when it’s best to shop here because we all know baby stuff is never cheap. You can use coupons from Bed, Bath and Beyond and Buy Buy Baby. Service isn’t the best and you can’t always find someone to assist you. Some products aren’t always available as well. Lacking variety in strollers, especially the double ones. Couldn’t find one that I liked at all.

They have the most cutest clothe ever!!! The employees were ok no one was rude but I think they should be more employees in the floor seeing if any customers need help

I came here to buy a gift for a baby shower. I definately found what I was looking for. The store has lots of cute baby clothes and gear. Everything seemed kind of expensive, but I think that is just because I am not used to buying this stuff. There was plenty of staff walking around the store to answer questions/​help direct you to the product you want. Why the 3 stars? The entire place needed a solid vacuuming. The carpet was littered with wrappers and dust and junk. I was there at 11 am., so it wasn’t like it was the end of a long day.

I write this comment as I stand in line… I think I’ve been in like for 20 minutes and it hasn’t moved… not enough cashiers and other employees just walking around looking lost… I really don’t like coming here!!!

Don’t be fooled. As far as service is concerned. this store deserves one star. OK, maybe two, because there was once a guy who was pretty helpful. I know this is Miami, but maybe they could hire more than one cashier who speaks English (and this is coming from a Hispanic woman!). Hell, maybe you could hire more than one employee period. It seems most of the time I visit there’s only one person who works both the «customer service» area AND the cash register at the same time. The rest of store is a desolate land you are forced to venture on your own.
Y Ju So Skimpy, Babies R’ Us Kendall?
But I have to give it three stars because the closest baby store aside from this Babies R Us is like 15 miles away from me– and I don’t wanna drive that far to buy stuff for the newest member of our family. Their selection is pretty extensive, and I find that their prices are a little lower than Buy Buy Baby. They also give you tons of coupons when you start shopping there all the time (although if you read the exclusions at the bottom you may get a good laugh).
You’ll find what you need here, but don’t expect a red carpet roll-​out.

Okay I am a fan, but a star off because costumer service is like the other reviewers stated a hit or miss.
The items are placed neatly, nothing well at least when I have gone has been out of place, everything is always in stock. I did my registry here, and have gone here a few times to get something off the registry.
I like the machine that prints out the registry rather than having to wait in line to see someone and have them print it out: cough cough BuyBuyBaby: any hulas, the down side of this registry is when you look online, the clothing section will be stated as girls regardless if it is a boy or girl — totally dislike and confusing!
Minus two stars because of customer service & the car ride machine was and has been broken for a while — I mean come on people it is a children’s store how can a ride be broken!?! Do they not understand when lil ones are with and see it they go bonkers!

If you build it, they will come.
I don’t live ANY WHERE NEAR this place. But, you simply can’t compare the selection to a plain old Toys R Us with a Babies R Us section.
And if you are expecting, you want the wide selection. You want the best for your baby. How do you know unless you see what there is?
That is why I suggest you shlep out here, if no other time then to register for your baby shower. Then your guests can buy on-​line.
I have also made additional trips out here post birth. You never get everything. And you can’t anticipate it all.

Every time I’ve gone to buy gifts off a registry at this location, half of them aren’t available.
I love the Babies R Us stores, just not this one. They have everything you need for a baby– from strollers to wipes, and even maternity clothes for moms-​to-​be.
The customer service is hit-​or-​miss. I had excellent service today, but other times I’ve been left alone in the store searching for a gift with no help in sight.

Babies R Us has a great selection of quality baby products and pretty maternity clothes that doesn’t look like maternity clothes. However, the customer service isn’t that great since, they don’t have lots of employees. You would think that since, the store is so big they would have many employees but, they don’t. So, it becomes a mission when you need help since, there aren’t employees and when you finally find one they are too busy running around helping other customers. But, other then that if you are like me and don’t like to ask for help then you will be fine and will like your experience at the store since, they have so many cute items from diaper bags, to baby clothes, to swings, to toys that you will spend hours in the store.(it happens to me all the time, i say that I’m going to go quick and instead i spend 2 hours)