Bakhos Rent a Car

Dear Francis, I would like to compliment the whole Bakhos Rent A Car MIAMI team for the excellent service provided me last week. I have always been pleased with the service I receive there. You guys have such a commitment to great customer service. I will for sure continue to do business with you. Thank you!

I rented a car here on my vacation and had a great experience. The staff was helpful and accommodating. It was a good price when compared to many other rental places in the area.

Please do yourself a favor and AVOID THIS BUSINESS to save your MONEY and TIME. My flight was cancelled the night before so I reserved a car at this place. I showed up at the counter on time for the pick up and the guy at the counter said he did NOT see my reservation in the system even though I had it open on my phone. He can ONLY FOLLOW WHAT IS SHOWN IN HIS COMPUTER. Also, they also DID NOT have any car available to give it to me. I demanded to talk to the manager which is off for the day and phone is transferred straight to voicemail. The guy at the counter just said sorry and WALKED AWAY.
Since they have some locations near by listed on their website, I was desperate enough to call the other locations which still ended up talking to the same guy at the Miami airport location. I guess they only have that one shady office a couple miles away from MIA airport, but also listed other places nearby (Quality Inn and Holiday Inn i think) to fake a big business. My guess is they will take your reservation and try to pick customers up from hotels nearby to the ONLY ONE location.
This is the worst rental car experiences I have ever had!!!

I have never written a Unilocal review, until now. I was compelled to write after the horrible customer service I received at Bakhos. Despite having a quote (that they emailed me) and showing them proof of my insurance, they tried to charge me an extra $ 70 to purchase insurance (even though it expressly stated that if I provided my own proof of coverage I wouldn’t need to purchase more).
What a bait-​and-​switch. And the rathole of an office is so far from the airport that you don’t want to argue and find a different company. But I did. The hell with Bakhos.

Late shuttle from Car Rental Hub and then tried charging me almost $ 100 after quoting me $ 20 online (which I knew would probably be $ 30-​$ 40 after taxes).

THis place is awesome, it’s not like you’re traditional rent a car place, majority of their fleet are toyota corollas as well as 15 passenger vans and a couple of high end cars. Customer service is incredibly they treat you with so much care and they make sure they get you out with a car within a few minutes, Rates are insanely cheap and all cars come with insurance. Ontly thing that sucks is that there’s a 250 mile limit a day unless of course you rent the car more than 5 days.