Banfield Pet Hospital

One star because I can’t give it zero. Called for an appointment — my dog’s ear is bleeding and swollen– they left me on hold for about 20 minutes to try to see him today. Then they said they definitely have something tomorrow. Put me on hold again and said they didn’t have an appointment until 5 days from now– seriously? Unprofessional and ridiculous staff. Waste of time.

Horrible service!!! I will never go back there… I know we should never say never. This place sucks. employees are rude, I’m not sure why this godforsaken place is still open.

In reading the previous reviews, I can honestly say that it must have been with the wrong vet. Dr. Moreno and his staff have been one of the most professional and honest vet crews I have had the pleasure of treating my new puppy with. He is honest and very upfront with you and holds his standards high as he treats every animal with the same respect he would treat his own. They have always made themselves available and have even squeezed us in during mini emergencies. He has always been very generous with his time and knowledge. I would highly recommend this specific location (since it is a stand alone and NOT inside of a petsmart) and with this specific staff. Thumbs up to you guys

Dr. Moreno and his staff have provided a wonderful and professional experience there. What is so great about the place is that it is a stand alone Banfield (contrary to the other ones in the area) and they truly do provide a very personalized experience. They remember you and your dog and treat you like family. Dr. Moreno is honest and very knowledgeable in his profession with tips and tricks of the trade that don’t leave you feeling deceived or confused. From my own personal experience they have been nothing but great and quick with their scheduling and even squeezing us in with our mini emergencies. I have nothing negative to report! I’m sure they will continue to provide the quality care for both my little fur babies :)

I wish I could give this place 0 stars. It gets 1 star for being open on Sundays.
I came here because they are open on Sundays and I knew it was not an emergency and did not want to take my cat to an emergency hospital.
My cat got diarrhea on a Sunday so I called to make an appointment. They told me to come in at 3:30pm. I came in at 3:00pm but didn’t see the vet until 4:00pm (half an hour after my appointment time). When I did see the vet (Dr. Bicchi) he wanted to charge me over $ 500 for tests as he barely paid any attention to what I was trying to tell him about my cat. He just kept looking at his watch and saying that he did not have time to do anything right now since at this point it was now half an hour before closing time. He also told me that my cat needed to be sedated to do any sort of check-​up. No temperature was taken and no fecal exam was performed. Luckily I did not have to pay for the visit because I was a first-​time customer even though I should not have been charged for such an exam considering that nothing was done anyways.
I could not believe how rude and unprofessional he was by constantly checking the time on his watch. They could have told me they didn’t have any time that day to see me and that would’ve been more acceptable than going in and being talked down to for being given a later appointment time by his staff.
I would also like to mention that in the $ 500+ worth in tests he wanted to charge me for, there were a couple of tests that could have been been run preliminarily and interpreted before deciding if the other tests were necessary.
I ended up going to my normal vet the next day and paid for an anti-​diarrheal and a probiotic supplement costing $ 40. She was able to perform an exam without sedation regardless of my cat’s bad behavior. Not to mention that she went to Cornell and Dr. Bicchi went to a school in the Dominican Republic of which he would not even provide the name of the school to me when I asked him.
Bad experience for myself and my cat. Definitely not returning to this Banfield.

The BEST Bandfield we have ever been to! First of all its not part of a PetSmart so it’s nice and quiet. The waiting area is beautiful with a little kiddie area to keep kids happy. Staff is always friendly and attentive. They even offer free hot coffees/​cocoas while you wait (not that we have ever waited, we were always seen within 5 minutes of all of our previous appointments). For this visit my two dogs had dental cleanings and the Dr. Moreno was very informative and caring. Our doggies left happy with bandanas and goodie bags (filled with medications of course… but we even got free leashes and pens!). We drive from Homestead to come to this location… make sure it’s the one located in Kendall Market Square by Menchie’s, Publix, and Chase Bank.

Horrible and unprofessional staff!!! They give you an appointment but skip walk in in front of you. I waited over 2 hours after my appointment because they go by order of arrival. Only reason I waited was because my dog was sick.