Barcelo-Marin Dental Associates

BEWARE! I am not in the habit of writing this type of reviews but as my mother had a recent experience with this dental firm I wanted to make sure no else is scammed out of their hard earned money.
My mother brought her long time boyfriend for a consultation for dental implants. During the initial visit things seemed to flow on a good note and they decided to come back for a preliminary treatment. Because of her BF’s medical history, the treatment was to be contingent on his PCP’s approval. However, my mother was charged a $ 1,500 deposit which would be applied towards the dental implants and would be refunded if his PCP did not sign off on the treatment plan which he didn’t.
When my mother requested a refund from the dental firm, it was refused. When she asked why, no appropriate reason was given and they refused to talk to her any further. Since she used her Amex to pay for the deposit, she contacted their customer service to file a dispute. My mother provided all necessary info but her claim was denied because the dentist submitted a form with a fraudulent signature claimed to be my mother’s signing off on services rendered.
Of course we are appealing and may file fraud charges against this office with the proper authorities but people beware.
My mother and her boyfriend are an older couple and it is not right for anyone to try to take advantage of them or anyone like them.