Benji Auto Sales

I highly recommend Benji Auto Sales in West Park if you are seeking the stereotypical used car purchasing experience. You can expect deception, manipulation, rudeness, and out-​right lying. If you have 5 – 10 minutes to continue reading you will learn in full detail about the worst buying experience/​customer service which I have ever experienced. If you are pressed for time and unable to finish reading this review please know that you can expect to experience all manners of deception and manipulation at Benji Auto Sales in West Park including and not limited to; the Bait and Switch, the Up-​Sell, and the Waiting Game to wear you out.
Our adventure began when our daughter needed a car and my wife found what appeared to be a good deal on line. She found a Ford, Focus, sedan for $ 9,999 with less than 30,000 miles at Benji Auto Sales. It appeared to be in good condition so she contacted them in the afternoon to make sure the car was still available before driving there with the whole family including my 7 year, old, boy. We were informed they still had it and looked forward to seeing us. An hour and a half later we arrived at the dealership and were brought to the lot to inspect the car. The car we were shown was not the car we were interested in seeing. My wife explained that this car was a hatchback and we were interested in the Sedan. The sales man insisted this was the car we had come to see until my wife pointed out the VIN numbers were different. He proceeded to blame an outside company for the error, as they the information in the computer on Benji’s behalf. He apologized for the mistake but insisted that their customer service was unmatched in the industry and would be able to find a car that would make us happy. After searching the internet in his office we found a Hyundai Elantra which was $ 1,000 more than we were looking to spend but were told that the manager would probably work with us on the price due to what happened. He suggested we take it for a test drive and if we liked it he’d see what they could do for us. We drove it, liked it, and returned to the office where he began to write up the paper work and mysteriously the price was now $ 3,000 more than we anticipated. Frustrated, I stopped him from continuing with his paper work and explained this was way outside of our budget. He then asked us to wait in his office while he consulted with his manager. 30 minutes later he returned asking us to step into his manager’s office. He introduced us to Jesus Gomez, the General Manager for Benji Auto Sales. Jesus was all smiles, apologetic for the fact that our car had been sold (meanwhile we were told by the sales guy that it was an internet mistake earlier), and eager to earn our business as excellent customer service was extremely important to him and the company. He asked what our budget was and I explained that we were looking to spend $ 10,000. He said that would be no problem as they have lots of cars in inventory around that price range. We did another internet search in his office and found another Hyundai which after taxes would be approximately $ 11,500. He wrote this number on a piece of paper, under-​lined it, and included the words No Dealer Fees, and Out The Door. This was more than we wanted to spend but were exhausted after spending 4 hours there. It was 8:00pm, my 7 year, old had school the next day and we still had paper work to complete if we liked the car, and at least an hour drive home. So, we went back outside, quickly inspected the car, liked it, and came back into the office and told Jesus we would take it. He said great, he would make a quick call to his brother who owned the company to get his approval. We were dumbfounded, and expressed our frustration to Jesus. He explained it would be a quick call and was sure his brother would understand considering our situation. He then called his brother and began speaking to him in Spanish in the office. I believe he then realized that he should leave the office as my wife is a Spanish teacher. He came back into the office all smiles again and said that his brother understood the situation and that is why they could do it for this price– $ 12,500, one thousand dollars more than what he originally told us and wrote down on the piece of paper. Needless to say we were speechless, although not all together shocked after our previous experiences. I attempted to voice my objection when Jesus simply talked over me, speaking louder and more quickly than me. Unbelievably, I kept my cool and asked Jesus not to interrupt me when I was speaking. Jesus then proceeded to raise his voice and say that if I was going to be so rude we were not welcome in his establishment. He took the piece of paper which had the agreed upon price at $ 11,500, rolled it into a ball and threw it on the floor and asked us to leave.
I would like to thank Jesus Gomez from Benji Auto Sales for a horrible unforgettable experience.

DO NOT BUY A CAR HERE!
Got the car I wanted, 21 DAYS LATER I drove to Tampa, one the return the car loose the front passenger wheel causing a big accident! I paid a truck to bring the car to the dealer! Next day they did nothing to help me… Never heard from them, no idea what happened to the car! No phone call, nothing. this was 21 days after I bought the car! Terrible nightmare nobody deserves that!
They got the money!
I got:
Ruined credict /​lost the money /​No car /​No help!

everyone was friendly. few of them spoke English — problem. walked in one morning with my old car, walk out that afternoon with a new car. i got a treat deal, great price and great package. it was difficult to get them to do what they said they would post-​purchase but I kept on them and got it all done.

HORRIBLE! Bought car. They promised to fix problems was written on paper and signed! Let’s just say I had to get my attorney involved in order for them to fix the car problems the check engine light, power steering, and car door handle (inside) drivers side. I didn’t want it to come to that but after they received that letter from my attorney they treat you with RESPECT! I don’t recommend this place or any Benji auto sales lots! If had 0 stars I would give then that!